Articulation work skills and the recognition of call centre competences in Australia

Journal of Industrial Relations

Volumn 51, Issue 1, 2009, Pages 45-58

  Hampson, Ian ^a   Junor, Anne ^a   Barnes, Alison ^b  

^a UNIVERSITY OF NEW SOUTH WALES   (Australia)

^b UNIVERSITY OF WESTERN SYDNEY   (Australia)

Author keywords

Articulation work; Call centres; Competency based training; Interactive customer service; Skills

Indexed keywords

EID: 61349137651     PISSN: 00221856     EISSN: 14729296     Source Type: Journal    
DOI: 10.1177/0022185608099664     Document Type: Article

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