Technology use and psychosocial factors in the self-reporting of musculoskeletal disorder symptoms in call center workers

Journal of Safety Research

Volumn 34, Issue 2, 2003, Pages 167-173

  Halford, Victoria ^a   Cohen, H Harvey ^b  

^a UNIVERSITY OF BRIGHTON   (United Kingdom)

^b Error Analysis Inc   (United States)

Author keywords

Call centers; Computing; MSD; Psychosocial factors; Stress

Indexed keywords

ADULT; ARTICLE; BIOENGINEERING; CHI SQUARE DISTRIBUTION; COMPUTER; FEMALE; HUMAN; INFORMATION CENTER; MALE; MANPOWER; MEDICAL LEAVE; MENTAL STRESS; MUSCULOSKELETAL DISEASE; OCCUPATIONAL EXPOSURE; OCCUPATIONAL HEALTH; PATHOPHYSIOLOGY; PSYCHOLOGICAL ASPECT; QUESTIONNAIRE; SELF EVALUATION; TELEPHONE; UNITED KINGDOM; UTILIZATION REVIEW;

ADULT; CHI-SQUARE DISTRIBUTION; COMPUTERS; FEMALE; GREAT BRITAIN; HOTLINES; HUMAN ENGINEERING; HUMANS; INFORMATION CENTERS; MALE; MUSCULOSKELETAL DISEASES; OCCUPATIONAL EXPOSURE; OCCUPATIONAL HEALTH; QUESTIONNAIRES; SELF ASSESSMENT (PSYCHOLOGY); SICK LEAVE; STRESS, PSYCHOLOGICAL;

EID: 0038057744     PISSN: 00224375     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0022-4375(03)00012-4     Document Type: Article

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