A Review of Theoretical Debates on the Measurement of Service Quality: Implications for Hospitality Research

Journal of Hospitality and Tourism Research

Volumn 26, Issue 3, 2002, Pages 199-216

  Ekinci, Yuksel ^a  

^a UNIVERSITY OF SURREY   (United Kingdom)

Author keywords

critical incident technique; customer satisfaction; hotels; importance performance analysis; measurement scales; service quality

Indexed keywords

EID: 33746830273     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/1096348002026003001     Document Type: Review

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