An integrated approach for performance enhancement in automobile repair shops

International Journal of Business Excellence

Volumn 3, Issue 1, 2010, Pages 77-104

  Parameshwaran, R ^a   Srinivasan, P S S ^b   Punniyamoorthy, M ^c  

^a KONGU ENGINEERING COLLEGE   (India)

^b KNOWLEDGE INSTITUTE OF TECHNOLOGY   (India)

^c NATIONAL INSTITUTE OF TECHNOLOGY   (India)

Author keywords

Automobile repair shops; Data envelopment analysis; DEA; FMEA; Fuzzy failure mode and effects analysis; Fuzzy logic; India; Performance management

Indexed keywords

EID: 72049124807     PISSN: 17560047     EISSN: 17560055     Source Type: Journal    
DOI: 10.1504/IJBEX.2010.029490     Document Type: Article

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