Performance measures and metrics in a supply chain environment

International Journal of Operations and Production Management

Volumn 21, Issue 1-2, 2001, Pages 71-87

  Gunasekaran, A ^a,b   Patel, C ^a   Tirtiroglu, E ^a  

^a UNIVERSITY OF MASSACHUSETTS DARTMOUTH   (United States)

^b BRUNEL UNIVERSITY   (United Kingdom)

Author keywords

Customer satisfaction; Performance measurement; Supply chain management

Indexed keywords

EID: 0035619784     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/01443570110358468     Document Type: Article

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