An integrated closed-loop model for service performance management

International Journal of Services and Operations Management

Volumn 4, Issue 1, 2008, Pages 4-55

  Parameshwaran, R ^a   Srinivasan, P S S ^b  

^a KONGU ENGINEERING COLLEGE   (India)

^b K S RANGASAMY COLLEGE OF TECHNOLOGY   (India)

Author keywords

AHP; Analytical Hierarchy Process; Extended Brown Gibson (EBG) model; Performance management; QFD; Quality Function Deployment

Indexed keywords

EID: 39149087411     PISSN: 17442370     EISSN: 17442389     Source Type: Journal    
DOI: 10.1504/IJSOM.2008.015939     Document Type: Article

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