Subjective appraisal of service quality using fuzzy linguistic assessment

International Journal of Quality and Reliability Management

Volumn 23, Issue 8, 2006, Pages 928-943

  Liou, Tian Shy ^a   Chen, Ching Wen ^b  

^a CHENG SHIU UNIVERSITY   (Taiwan)

^b NATIONAL KAOHSIUNG UNIVERSITY OF APPLIED SCIENCES   (Taiwan)

Author keywords

Fuzzy logic; Service quality assurance; Value analysis

Indexed keywords

EID: 33748324530     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710610688149     Document Type: Article

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