Emotion and power (as social influence): Their impact on organizational citizenship and counterproductive individual and organizational behavior

Human Resource Management Review

Volumn 20, Issue 1, 2010, Pages 4-17

  Levine, Edward L ^a  

^a UNIVERSITY OF SOUTH FLORIDA   (United States)

Author keywords

Counterproductive organizational behavior; Counterproductive work behavior; Emotion; Influence; Organizational citizenship behavior; Power

Indexed keywords

EID: 70749141402     PISSN: 10534822     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.hrmr.2009.03.011     Document Type: Article

References (103)

1. Amabile T.M., Conti R., Coon H., Lazenby J., and Herron M. Assessing the work environment for creativity. Academy of Management Journal 39 (1996) 1154-1184
2. Amason A.C. Distinguishing the effects of functional and dysfunctional conflict on strategic decision-making: Resolving a paradox for top management teams. Academy of Management Journal 39 (1996) 123-148
3. Anderson C., John O.P., Keltner D., and Kring A.M. Who attains social status? Effect of personality and physical attractiveness in social groups. Journal of Personality and Social Psychology 81 (2001) 116-132
4. Anderson C., Spataro S.E., and Flynn F.J. Personality and organizational culture as determinants of influence. Journal of Applied Psychology 93 (2008) 702-710
5. Ashkenasy N.M., and Nicholson G.J. Climate of fear in organizations: Construct definition, measurement and a test of theory. Australian Journal of Psychology 55 (2003) 24-29
6. Bandura A. Influence of a model's reinforcement contingencies on the acquisition of imitative responses. Journal of Personality and Social Psychology 1 (1965) 589-595
7. Barrett L.F., and Gross J.J. Emotional intelligence: A process model of emotion representation and regulation. In: Mayne T.J., and Bonnano G.A. (Eds). Emotions (2001), Guilford Press, New York 286-310
8. Bass B.M. Bass & Stogdill's handbook of leadership: Theory, research and managerial applications (1990), Free Press, New York
9. Borman, W. C., & Motowidlo, S. J. (1993). Expanding the criterion domain to include elements of contextual performance. In N. Schmitt & W. C. Borman (Eds.), Personnel selection in organizations (pp. 71-98). San Francisco: Jossey-Bass.
10. Boulding K.E. Three faces of power (1990), Sage.x, Newbury Park CA
11. Brannick M.T., Brannick J.P., and Levine E.L. Job analysis, personnel selection and the ADA. Human Resource Management Review 2 (1992) 171-182
12. Brief A.P., and Weiss H.M. Organizational behavior: Affect in the workplace. In: Fiske S.T., Schachter D.L., and Zahn-Waxler C. (Eds). Annual review of psychology Vol. 53 (2002) 279-307
13. Bushman B.J., Baumeister R.F., and Phillips C.M. Do people aggress to improve their mood? Catharsis beliefs, affect regulation opportunity, and aggressive responding. Journal of Personality and Social Psychology 81 (2001) 17-32
14. Butterfield D.A., and Posner B.Z. Task-relevant control in organizations. Personnel Psychology 32 (1979) 725-741
15. Campbell J.L. Why would organizations behave in socially responsible ways? An institutional theory of corporate social responsibility. Academy of Management Review 32 (2007) 946-967
16. Chen P.Y., and Spector P.E. Relationships of work stressors with aggression, withdrawal, theft and substance use: An exploratory study. Journal of Occupational and Organizational Psychology 65 (1992) 177-184
17. Cialdini R.B. Influence; Science and practice. (3rd ed.). (1993), Harper Collins, New York
18. Cialdini R.B. Influence: Science and practice. (4th ed.). (2000), Allyn & Bacon, Boston
19. Cohen-Charash Y., and Mueller J.S. Does perceived unfairness exacerbate or mitigate interpersonal counterproductive work behaviors related to envy?. Journal of Applied Psychology 92 (2007) 666-681
20. Coleman V.I., and Borman W.C. Investigating the underlying structure of the citizenship performance domain. Human Resource Management Review 10 (2000) 25-44
21. Colquitt J.A. Does the justice of the one interact with the justice of the many? Reactions to procedural justice in teams. Journal of Applied Psychology 89 (2004) 633-646
22. Cornelius R.R. The science of emotion: Research and tradition in the psychology of emotion (1996), Prentice Hall, Upper Saddle River NJ
23. Corrigan M.H., and Randall C.L. Self-medication in social phobia: A review of the alcohol literature. Addictive Behaviors 28 (2003) 269-284
24. Deutsch M., and Gerard H.B. A study of normative and informative social influences on individual judgments. Journal of Abnormal and Social Psychology 51 (1955) 629-636
25. Doorewaard H., and Brouns B. Hegemonic processes in team-based work. Applied Psychology: An International Review 52 (2003) 106-119
26. Eidelson R.J., and Eidelson J.I. Dangerous ideas: Five beliefs that propel groups toward conflict. American Psychologist 58 (2003) 182-192
27. Ekman P. Strong evidence for universals in facial expressions: A reply to Russell's mistaken critique. Psychological Bulletin 115 (1994) 268-287
28. Emans B.J.M., Munduate L., Klaver E., and Van de Vliert E. Constructive consequences of leaders' forcing influence styles. Applied Psychology: An International Review 52 (2003) 36-54
29. Fiedler F.E., Bell C.H., Chemers M.M., and Patrick D. Increasing mine productivity and safety through management training and organization development: A comparative study. Basic & Applied Social Psychology 5 (1984) 1-18
30. Fox S., and Spector P.E. Emotions in the workplace: The neglected side of organizational life introduction. Human Resource Management Review 12 (2002) 167-173
31. Fox, S., Spector, P.E., & Miles, D. (1999, April-May). Counterproductive work behavior (CWB) in response to job stressors and organizational justice: The moderator effect of autonomy and emotion traits. Paper presented at the annual meeting of the Society for Industrial and Organizational Psychology, Atlanta.
32. Frederickson B.L. Why positive emotions matter in organizations: Lessons from the broaden-and-build model. The Psychologist-Manager Journal 4 (2000) 131-142
33. Frederickson B.L. The value of positive emotions. American Scientist 91 (2003) 330-335
34. Frone, M.R. (1998, April). Predictors of workplace deviance among employed adolescents. Paper presented at the annual meeting of the Society for Industrial and Organizational Psychology, Dallas TX.
35. George J.M. Affective regulation in groups and teams. In: Lord R.G., Klimoski R.J., and Kanfer R. (Eds). Emotions in the workplace (2002), Jossey-Bass, San Francisco 183-217
36. Goldstein A.P., and Sorcher M. Changing supervisor behavior (1974), Pergamon, New York
37. Grandey A.A. When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal 46 (2003) 86-96
38. Grandey A.A., and Brauburger A.L. The emotion regulation behind the customer service smile. In: Lord R.G., Klimoski R.J., and Kanfer R. (Eds). Emotions in the workplace (2002), Jossey-Bass, San Francisco 64-106
39. Heller F. Participation and power: A critical assessment. Applied Psychology: An International Review 52 (2003) 144-163
40. Ilies R., Wagner D.T., and Morgeson F.P. Explaining affective linkages in teams: Individual differences in susceptibility to contagion and individualism-collectivism. Journal of Applied Psychology 92 (2007) 1140-1148
41. Ispas, D., Pitariu, H.D., Levine, E.L., & Musat, S. (2007). Validation of the State-Trait Emotion Measure (STEM) in a Romanian sample. Paper presented at the 22nd Annual Meeting of the Society for Industrial and Organizational Psychology, New York, May.
42. Ivancevich J.M., Duening T.N., Gilbert J.A., and Konopaske R. Deterring white-collar crime. Academy of Management Executive 17 (2003) 114-127
43. Keltner D., Gruenfeld D.H., and Anderson C. Power, approach and inhibition. Psychological Review 110 (2003) 265-284
44. Kemper T.D. Social models in the explanation of emotions. In: Lewis M., and Haviland-Jones J.M. (Eds). Handbook of emotions. (2nd ed.). (2000), Guilford Press, New York 45-58
45. Kipnis D., Schmidt S.M., and Wilkinson I. Intraorganizational influence tactics: Explorations in getting one's way. Journal of Applied Psychology 65 (1980) 440-452
46. Klein K., and Kozlowski S.W. Multilevel theory, research and methods in organizations (2000), Jossey-Bass, San Francisco
47. Koslowsky M., Schwarzwald J., and Ashuri S. On the relationship between subordinates' compliance to power sources and organizational attitudes. Applied Psychology: An International Review 50 (2001) 455-476
48. In: Kramer R.M., and Neale M.A. (Eds). Power and influence in organizations. (1998), Sage, Thousand Oaks CA
49. Landy F.J., and Conte J.M. Work in the 21st century: An introduction to industrial and organizational psychology. (2nd ed.). (2007), Blackwell Publishing, Malden MA
50. Lazarus R.S. Emotion and adaptation (1991), Oxford University Press, New York
51. Levine E.L. Problems of organizational control in microcosm: Group performance and group member satisfaction as a function of differences in control structure. Journal of Applied Psychology 58 (1973) 186-196
52. Levine E.L., and Weitz J. The relationship between task difficulty and the criterion. Journal of Applied Psychology 55 (1971) 512-520
53. Levine, E. L., & Xu, X. (2005, April). Development and validation of the state-trait emotion measure (STEM). Paper presented at the annual conference of the Society for Industrial and Organizational Psychology. Los Angeles.
54. Linden W., Hogan B.E., Rutledge T., Chawla A., Lenz J.W., and Leung D. There is more to anger coping than "in" or "out". Emotion 3 (2003) 12-29
55. In: Lord R.G., Klimoski R.J., and Kanfer R. (Eds). Emotions in the workplace: Understanding the structure and role of emotions in organizational behavior (2002), Jossey-Bass, San Francisco
56. Mayer J.D., Caruso D.R., and Salovey P. Emotional intelligence meets traditional standards for an intelligence. Intelligence 27 (1999) 267-298
57. Messick D.M., and Ohme R.K. Some ethical aspects of the social psychology of social influence. In: Kramer R.M., and Neale M.A. (Eds). Power and influence in organizations (1998), Sage, Thousand Oaks CA 181-202
58. Miner J.B. The rated importance, scientific validity, and practical usefulness of organizational behavior theories: A quantitative review. Academy of Management Learning & Education 2 (2003) 250-268
59. Mitchell M.S., and Ambrose M.L. Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs. Journal of Applied Psychology 92 (2007) 1159-1168
60. Morling B., and Evered S. Secondary control reviewed and defined. Psychological Bulletin 132 (2006) 269-296
61. Morris E.W., and Milliken F.J. Organizational silence: A barrier to change and development in a pluralistic world. Academy of Management Review 25 (2000) 706-725
62. Munene J.C. "Not-on-seat": An investigation of some correlates of organisational citizenship behaviour in Nigeria. Applied Psychology: An International Review 44 (1995) 111-122
63. Near J.P., and Miceli M.P. Effective whistle-blowing. Academy of Management Review 20 (1995) 670-708
64. Organ D.W., Podsakoff P.M., and Mackenzie S.B. Organizational citizenship behavior: Its nature antecedents, and consequences (2006), Sage, Thousand Oaks CA
65. Organ D.W., and Ryan K. A meta-analytic review of attitudinal and dispositional predictors of organization citizenship behavior. Personnel Psychology 48 (1995) 775-802
66. Pamuk O. My name is Red (2001), Vintage, New York
67. Parker S.K. Longitudinal effects of lean production on employee outcomes and the mediating role of work characteristics. Journal of Applied Psychology 88 (2003) 620-634.x
68. Peiro J.M., and Melia J.L. Formal and informal interpersonal power in organizations: Testing a bifactorial model of power in role-sets. Applied Psychology: An International Review 52 (2003) 14-35
69. Pfeffer J., and Cialdini R.B. Illusions of influence. In: Kramer R.M., and Neale M.A. (Eds). Power and influence in organizations (1998), Sage, Thousand Oaks CA 1-20
70. Plutchik R. The nature of emotions. American Scientist 89 (2001) 344-350
71. Rafaeli A., and Kluger A.N. Affective reactions to physical appearance. In: Ashkenasy N.M., Hartel C.E.J., and Zerbe W.J. (Eds). Emotions in the workplace: Theory, research and practice (2000), Quorum Books, Westport, CT 141-155
72. Raven B.H. Influence, power, religion, and the mechanisms of social control. Journal of Social Issues 55 (1999) 161-186
73. Rentsch J.R., and Steel R.P. Testing the durability of job characteristics as predictors of absenteeism over a six-year period. Personnel Psychology 51 (1998) 165-190
74. Robinson S.L., and Bennett R.J. A typology of deviant workplace behaviors: A multidimensional scaling study. Academy of Management Journal 38 2 (1995) 555-572
75. Russell J.A., Bachorowski J., and Fernandez-Dols J. Facial and vocal expressions of emotion. In: Fiske S.T., Schacter D.L., and Zahn-Waxler C. (Eds). Annual Review of Psychology Vol. 54 (2003) 329-350
76. Sackett P.R., and DeVore C.J. Counterproductive behaviors at work. In: Anderson N., Ones D.S., Sinangil H.K., and Viswesvaran C. (Eds). Handbook of industrial, work, and organizational psychology Vol. 1 (2001), Sage, London 145-164
77. Schneider B., Smith D.B., Taylor S., and Fleenor J. Personality and organizations. Journal of Applied Psychology 83 (1998) 462-470
78. Schriesheim C.A., and Hinkin T. Influence tactics used by subordinates: A theoretical and empirical analysis and refinement of the Kipnis, Schmidt, and Wilkinson subscales. Journal of Applied Psychology 75 (1990) 246-257
79. Simons T., and Roberson Q. Why managers should care about fairness: The effects of aggregate justice perceptions on organizational outcomes. Journal of Applied Psychology 88 (2003) 432-443
80. Smith H.J., and Tyler T.R. Choosing the right pond: The influence of the status of one's group and one's status in that group on self-esteem and group-oriented behavior. Journal of Experimental Social Psychology 33 (1997) 146-170
81. Spector P.E., and Fox S. An emotion-centered model of voluntary work behavior: Some parallels between counterproductive work behavior and organizational citizenship behavior. Human Resource Management Review 12 (2002) 269-292
82. Spencer, S., & Carnevale, P.J. (2003, April). Power in the process: Accountability and emotional labor in an interview negotiation. Paper presented at the annual meeting of the Society for Industrial and Organizational Psychology, Orlando FL.
83. Staw B.M., and Barsade S.G. Affect and managerial performance: A test of the sadder-but-wiser vs. happier-and-smarter hypotheses. Administrative Science Quarterly 38 (1993) 304-331x
84. Smith C.A., and Ellsworth P.C. Patterns of cognitive appraisal in emotions. Journal of Personality and Social Psychology 48 4 (1985) 813-838
85. Sy T., Cote S., and Saavedra R. The contagious leader: Impact of the leader's mood on the mood of group members, group affective tone, and group processes. Journal of Applied Psychology 90 (2005) 295-305
86. Tannenbaum A.S. Control in organizations (1968), McGraw-Hill, New York
87. Tannenbaum A.S., and Bachman J.G. Structural versus individual effects. American Journal of Sociology 69 (1964) 585-595
88. Tannenbaum A.S., and Cooke R.A. Organizational control: A review of studies employing the control graph method. In: Hickson D.J., and Lammers C.J. (Eds). Organization alike and unlike (1979), Routledge, Kegan and Paul, Ltd, London
89. Tice D.M., Bratslavsky E., and Baumeister R.F. Emotional distress regulation takes precedence over impulse control: If you feel bad, do it. Journal of Personality and Social Psychology 80 (2001) 53-67
90. Tiedens L.Z. Anger and advancement versus sadness and subjugation: The effect of negative emotion expressions on social status conferral. Journal of Personality and Social Psychology 80 (2001) 86-94
91. Toffler B.L., and Reingold J. Final accounting: Ambition, greed and the fall of Arthur Andersen (2003), Broadway Books, New York
92. Towler A.J. Effects of charismatic influence training on attitudes, behavior, and performance. Personnel Psychology 56 (2003) 363-382
93. Tyler T.R. The psychology of authority relations: A relational perspective on influence and power in groups. In: Kramer R.M., and Neale M.A. (Eds). Power and influence in organizations (1998), Sage, Thousand Oaks CA 251-260
94. Van Dyne L., and Lepine J.A. Helping and voice extra-role behavior: Evidence of construct and predictive validity. Academy of Management Journal 41 (1998) 108-119
95. Wacker J., Heldmann M., and Stemmler G. Separating emotion and motivational direction in fear and anger: Effects on frontal asymmetry. Emotion 3 (2003) 167-193
96. Watson D. Mood and temperament (2000), The Guilford Press, New York
97. W atson D., Clark L.A., and Tellegen A. Development and validation of brief measures of positive and negative affect: The PANAS scales. Journal of Personality and Social Psychology 54 (1988) 1063-1070
98. Weiss H.M. Conceptual and empirical foundations for the study of affect at work. In: Lord R.G., Klimoski R.J., and Kanfer R. (Eds). Emotions in the workplace (2002), Jossey-Bass, San Francisco 20-63
99. Yang, L., Xu, X., Ding, D., Bian, R., Levine, E.L., & Che, H. (2007). Validation of the State-Trait Emotion Measure (STEM) in China. Paper presented at the 22nd Annual Conference of the Society for Industrial and Organizational Psychology, New York, May.
100. Yorges S.L., Weiss H.M., and Strickland O.J. The effect of leader outcomes on influence, attributions, and perceptions of charisma. Journal of Applied Psychology 84 (1999) 428-436
101. Yukl, G., & Seifert, C.F. (2002, April). Preliminary validation research on the extended version of the influence behavior questionnaire. Paper presented at the annual meeting of the Society for Industrial and Organizational Psychology, Toronto.
102. Yukl G., and Tracey J.B. Consequences of influence tactics used with subordinates, peers, and the boss. Journal of Applied Psychology 77 (1992) 525-535
103. Zhou J. When the presence of creative coworkers is related to creativity: Role of supervisor close monitoring, developmental feedback, and creative personality. Journal of Applied Psychology 88 (2003) 413-422