A new service development integrated model

Service Industries Journal

Volumn 29, Issue 12, 2009, Pages 1669-1686

  Lee, Yu Cheng ^a   Chen, Jih Kuang ^a  

^a CHUNG HUA UNIVERSITY   (Taiwan)

Author keywords

Kano's model; New service development; Quality function deployment

Indexed keywords

BEST MANAGEMENT PRACTICE; CONSUMPTION BEHAVIOR; INTEGRATED APPROACH; NUMERICAL MODEL; PUBLIC ATTITUDE; SERVICE SECTOR;

EID: 70449086107     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060902793573     Document Type: Article

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