Customerdriven breakthroughs using QFD and policy deployment

Management Decision

Volumn 40, Issue 3, 2002, Pages 248-256

  Walker, Mike ^a  

^a Customer Driven Strategies Pty Ltd   (Australia)

Author keywords

Organizational learning; Quality control; Quality function deployment

Indexed keywords

EID: 84986132006     PISSN: 00251747     EISSN: None     Source Type: Journal    
DOI: 10.1108/00251740210420200     Document Type: Article

References (12)

1. Blakeley, S., Quirk M., Bertram, J., McIntosh, F. and Hunt, R.A. (2000), “Application of QFD to developing education products for northern Australian beef producers”, Transactions of the 12th Symposium on Quality Function Deployment, QFD Institute, Ann Arbor, MI.
2. Collins, B. and Huge, E. (1993), Management by Policy: How Companies Focus Their Total Quality Efforts to Achieve Competitive Advantage, American Society for Quality Control Press, Milwaukee, WI.
3. Hunt, R.A. (1999), “Using QFD to drive TQM implementation”, Proceedings of the 5th International Symposium on Quality Function Deployment, Belo Horizonte, August.
4. Hunt, R.A. and Xavier, F. (1996), “Building and sustaining an industry leader with QFD: DV Hydraulic Lifts Australia Pty”, Transactions of the 7th Symposium on Quality Function Deployment, QFD Institute, San Diego, CA.
5. Imai, M. (1986), Kaizen, McGraw-Hill, pp. 144-5.
6. Parasuraman, A., Zeithaml, V. and Berry, L. (1985), “A conceptual model of service quality and its implications for future research”, Journal of Marketing, Vol. 49, pp. 41-50.
7. Porter, M. (1996), “Operational effectiveness is not strategy”, Harvard Business Review, November-December, pp. 61-78.
8. Pugh, S. (1972), “Concept selection – a method that works”, Proceedings ICED, WDK 5 Paper M3/16, Rome, pp. 497-506.
9. Shellshear, D. (1998), “Commercialising city drains using the CD-MAP1 process”, World Innovation and Strategy Conference, Sydney.
10. Walker, M.N. (1992a), “Quality function deployment”, Quality Magazine, April, pp. 17-21.
11. Walker, M.N. (1992b), “Policy deployment”, Quality Australia, June, pp. 28-32.
12. Walker, M.N. (1993), “Policy deployment – the key ingredient in making TQM effective”, The Quality Magazine, August, pp. 70-4.