A new tune from an old instrument: The application of SERVQUAL to a tourism service business

Journal of Quality Assurance in Hospitality and Tourism

Volumn 6, Issue 3-4, 2006, Pages 185-202

  Home, Robert A ^a  

^a UNIVERSITY OF TASMANIA   (Australia)

Author keywords

Customer feedback; Service quality; SERVQUAL; Tours

Indexed keywords

EID: 33746520553     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1300/J162v06n03_11     Document Type: Article

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