Association of nonfinancial performance measures with the financial performance of a lodging chain

Cornell Hotel and Restaurant Administration Quarterly

Volumn 46, Issue 4, 2005, Pages 394-412

  Banker, Rajiv D ^a   Potter, Gordon ^b   Srinivasan, Dhinu ^c  

^a UNIVERSITY OF CALIFORNIA   (United States)

^b 335 Statler Hall   (United States)

^c UNIVERSITY OF PITTSBURGH   (United States)

Author keywords

Balanced score card; Customer satisfaction; Executive compensation; Hospitality industry; Incentive plans; Nonfinancial performance measures; Performance evaluation

Indexed keywords

EID: 27744486847     PISSN: 00108804     EISSN: None     Source Type: Journal    
DOI: 10.1177/0010880405275597     Document Type: Article

References (0)