Employee perceptions of service quality in a call centre

Managing Service Quality

Volumn 19, Issue 5, 2009, Pages 541-557

  Ramseook Munhurrun, Prabha ^a   Naidoo, Perunjodi ^a   Lukea Bhiwajee, Soolakshna D ^a  

^a UNIVERSITY OF TECHNOLOGY   (Mauritius)

Author keywords

Callcentres; Competitive advantage; Jobsatisfaction; Mauritius; Retention; Service industries

Indexed keywords

EID: 70350289670     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520910984364     Document Type: Article

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