메뉴 건너뛰기




Volumn 17, Issue 2, 1997, Pages 252-263

Internal service quality and the psychosocial work environment: An empirical analysis of conceptual interrelatedness

Author keywords

[No Author keywords available]

Indexed keywords


EID: 0000713864     PISSN: 02642069     EISSN: None     Source Type: Journal    
DOI: 10.1080/02642069700000014     Document Type: Article
Times cited : (42)

References (32)
  • 2
    • 85033306994 scopus 로고
    • Service Quality and the Service Delivery System: A Diagnostic Framework
    • CTF, University of Karlstad
    • Chase, R., 1988, 'Service Quality and the Service Delivery System: A Diagnostic Framework", The QUIS-symposium, CTF, University of Karlstad.
    • (1988) QUIS-symposium
    • Chase, R.1
  • 3
    • 42449105823 scopus 로고
    • The Identification of Evaluate Criteria and Cues in Selecting Services
    • Crane, F.G. and T.K. Clarke, 1988, 'The Identification of Evaluate Criteria and Cues in Selecting Services', Journal of Services Marketing, Vol.2, No.2.
    • (1988) Journal of Services Marketing , vol.2 , Issue.2
    • Crane, F.G.1    Clarke, T.K.2
  • 6
    • 0039661959 scopus 로고
    • Tjänstekonstruktion
    • Gothenburg, Sweden, September (in Swedish)
    • Edvardsson, B., 1991, 'Tjänstekonstruktion', paper presented at the conference 'Kvalitet i kommuner och landsting', Gothenburg, Sweden, September (in Swedish).
    • (1991) Conference 'Kvalitet i Kommuner Och Landsting
    • Edvardsson, B.1
  • 7
    • 0002551584 scopus 로고
    • The epidemiology of occupational stress
    • C.L. Cooper and R. Payne (eds.), Chichester: John Wiley and Sons
    • Fletcher, B., 1988, 'The epidemiology of occupational stress', in C.L. Cooper and R. Payne (eds.), Causes, coping and consequences of stress at work, Chichester: John Wiley and Sons, pp.3-50.
    • (1988) Causes, Coping and Consequences of Stress at Work , pp. 3-50
    • Fletcher, B.1
  • 8
    • 0002711636 scopus 로고
    • A programmatic approach to studying industrial environment and mental health
    • French, J.R.P. Jr. and R.L. Kahn, 1962, 'A programmatic approach to studying industrial environment and mental health', Journal of Social Issues, Vol.18, pp.1-47.
    • (1962) Journal of Social Issues , vol.18 , pp. 1-47
    • French Jr., J.R.P.1    Kahn, R.L.2
  • 10
    • 1842785215 scopus 로고
    • Service Quality - A Holistic View
    • CTF, University of Karlstad
    • Gummesson, E., 1990a, 'Service Quality - A Holistic View', Research report 90:8, CTF, University of Karlstad.
    • (1990) Research Report , vol.90 , pp. 8
    • Gummesson, E.1
  • 11
    • 6344238495 scopus 로고
    • Work-health relations as mediated through stress reactions and job socialization
    • S. Macs, C.D. Spielberger, P.B. Defares and J.G. Sarason (eds.) Chichester: John Wiley and Sons
    • Johansson, G. and B. Gardell, 1988, 'Work-health relations as mediated through stress reactions and job socialization' in: S. Macs, C.D. Spielberger, P.B. Defares and J.G. Sarason (eds.) Topics in health psychology, Chichester: John Wiley and Sons, pp.217-85.
    • (1988) Topics in Health Psychology , pp. 217-285
    • Johansson, G.1    Gardell, B.2
  • 13
    • 0016202718 scopus 로고
    • Health and environment-psychosocial stimuli: A review
    • Kagan, A.R. and L. Levi, 1974, 'Health and environment-psychosocial stimuli: A review', Social Science and Medicine, Vol.8, pp.225-41.
    • (1974) Social Science and Medicine , vol.8 , pp. 225-241
    • Kagan, A.R.1    Levi, L.2
  • 14
    • 84955518653 scopus 로고
    • Job Demands, Job Decision Latitude and Mental Strain: Implications for Job Redesign
    • Karasek, R.A., 1979, 'Job Demands, Job Decision Latitude and Mental Strain: Implications for Job Redesign', Administrative Science Quarterly, Vol.24, pp.285-308.
    • (1979) Administrative Science Quarterly , vol.24 , pp. 285-308
    • Karasek, R.A.1
  • 15
    • 0019417029 scopus 로고
    • Job Decision Latitude, Job Demands and Cardiovascular Disease: A prospective study of working men
    • Karasek, R.A., D. Baker, A. Ahlbom and T. Theorell, 1981, 'Job Decision Latitude, Job Demands and Cardiovascular Disease: A prospective study of working men', American Journal of Public Health, Vol.71, pp.694-705.
    • (1981) American Journal of Public Health , vol.71 , pp. 694-705
    • Karasek, R.A.1    Baker, D.2    Ahlbom, A.3    Theorell, T.4
  • 16
    • 0019940239 scopus 로고
    • Physiology of Stress and Regeneration in Job Related Cardiovascular Illness
    • Karasek, R.A., R.S. Russell and T. Theorell, 1982, 'Physiology of Stress and Regeneration in Job Related Cardiovascular Illness', Journal of Human Stress, Vol.8, pp.29-42.
    • (1982) Journal of Human Stress , vol.8 , pp. 29-42
    • Karasek, R.A.1    Russell, R.S.2    Theorell, T.3
  • 18
    • 0343441095 scopus 로고
    • Chronic Life Stress and Health
    • A. Steptoe and A. Mathews (eds.). London: Academic Press
    • Kasl, S.V., 1984, 'Chronic Life Stress and Health', in A. Steptoe and A. Mathews (eds.). Health Care and Human Behavior, London: Academic Press, pp.41-75.
    • (1984) Health Care and Human Behavior , pp. 41-75
    • Kasl, S.V.1
  • 19
    • 84955523032 scopus 로고
    • Factor Analysis and Personality Theory
    • Kline, P. 'Factor Analysis and Personality Theory', 1989, European Journal of Personality, Vol.1, pp.21-36.
    • (1989) European Journal of Personality , vol.1 , pp. 21-36
    • Kline, P.1
  • 20
    • 0002034502 scopus 로고
    • Work load/work Control and Health: Moderating Effects of Heredity, Self-image, Coping, and Health Behavior
    • Larsson, G. and S. Setterlind, 1990, 'Work load/work Control and Health: Moderating Effects of Heredity, Self-image, Coping, and Health Behavior', International Journal of Health Sciences, Vol.1-2, pp.79-88.
    • (1990) International Journal of Health Sciences , vol.1-2 , pp. 79-88
    • Larsson, G.1    Setterlind, S.2
  • 21
    • 0004316268 scopus 로고
    • Working Life, New York: Oxford University Press
    • Levi, L. (ed.), 1981, Society, Stress and Disease, Vol.4: Working Life, New York: Oxford University Press,.
    • (1981) Society, Stress and Disease , vol.4
    • Levi, L.1
  • 23
    • 0023063921 scopus 로고
    • The Study of Stress and Disease: Some Developments and Requirements
    • Macs, S., A. Vingerhoets and G. Van Heck, 1987, 'The Study of Stress and Disease: Some Developments and Requirements', Social Science and Medicine, Vol.25, pp.567-78.
    • (1987) Social Science and Medicine , vol.25 , pp. 567-578
    • Macs, S.1    Vingerhoets, A.2    Van Heck, G.3
  • 27
    • 43949162903 scopus 로고
    • The Service Organization: Human Resources Management is Crucial
    • Spring
    • Schneider, B. and D.E. Bowen, 1993, 'The Service Organization: Human Resources Management is Crucial'. Organizational Dynamics, Spring.
    • (1993) Organizational Dynamics
    • Schneider, B.1    Bowen, D.E.2
  • 29
    • 0009127451 scopus 로고
    • Employee and Customer Perceptions of Service in Banks: Replication and Extension
    • Schneider, B. and D.E. Bowen, 1985, 'Employee and Customer Perceptions of Service in Banks: Replication and Extension', Journal of Applied Psychology, Vol.70, pp.423-33.
    • (1985) Journal of Applied Psychology , vol.70 , pp. 423-433
    • Schneider, B.1    Bowen, D.E.2
  • 30
    • 0029008705 scopus 로고
    • The Stress Profile: A Psychosocial Approach to Measuring Stress
    • Setterlind, S. and G. Larsson, 1995, "The Stress Profile: A Psychosocial Approach to Measuring Stress', Stress Medicine, Vol.11, pp.85-92.
    • (1995) Stress Medicine , vol.11 , pp. 85-92
    • Setterlind, S.1    Larsson, G.2
  • 31
    • 0024598681 scopus 로고
    • The Stress-Prone Personality: A review of the research in the context of occupational stress
    • Taylor, H. and C.L. Cooper, 1989, 'The Stress-Prone Personality: A review of the research in the context of occupational stress', Stress Medicine, Vol.5, pp.17-27.
    • (1989) Stress Medicine , vol.5 , pp. 17-27
    • Taylor, H.1    Cooper, C.L.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.