Customer satisfaction and service quality measurement in Indian call centres

Managing Service Quality

Volumn 18, Issue 4, 2008, Pages 405-416

  Jaiswal, Anand Kumar ^a  

^a Indian Institute of Management   (India)

Author keywords

Call centres; Customer satisfaction; Customer services quality; India

Indexed keywords

EID: 48549097810     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520810885635     Document Type: Article

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