Seven ways to ncrease servers' tips

Cornell Hotel and Restaurant Administration Quarterly

Volumn 37, Issue 3, 1996, Pages 5-29

  Lynn, Michael ^a  

^a NONE

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[No Author keywords available]

Indexed keywords

EID: 0030162643     PISSN: 00108804     EISSN: None     Source Type: Journal    
DOI: 10.1177/001088049603700315     Document Type: Article

References (24)

1. x for Turnover: Retention Programs That Work," Cornell Hotel and Restaurant Administration Quarterly, Vol. 30, No. 1 (May 1989), pp. 79-90.
2. x for Turnover: Retention Programs That Work," Cornell Hotel and Restaurant Administration Quarterly, Vol. 30, No. 1 (May 1989), pp. 79-90.
3. x for Turnover: Retention Programs That Work," Cornell Hotel and Restaurant Administration Quarterly, Vol. 30, No. 1 (May 1989), pp. 79-90.
4. x for Turnover: Retention Programs That Work," Cornell Hotel and Restaurant Administration Quarterly, Vol. 30, No. 1 (May 1989), pp. 79-90.
5. 2 Tony Simons and Cathy A. Enz, "Motivating Hotel Employees: Beyond the Carrot and the Stick," Cornell Hotel and Restaurant Administration Quarterly,Vol. 25, No. 4 (February 1995), pp. 20-27; and Boles, Ross, and Johnson, pp. 19-30.
6. 2 Tony Simons and Cathy A. Enz, "Motivating Hotel Employees: Beyond the Carrot and the Stick," Cornell Hotel and Restaurant Administration Quarterly,Vol. 25, No. 4 (February 1995), pp. 20-27; and Boles, Ross, and Johnson, pp. 19-30.
7. 3 For a review and an extensive bibliography see: Michael Lynn, George Zinkhan, and Judy Harris, "Consumer Tipping: A Cross-Country Study," Journal of Consumer Research, Vol. 20, No. 3 (December 1993), pp. 478-488.
8. 4 Stephen Freeman, Markus K. Walker, Richard Borden, and Bibb Latane, "Diffusion of Responsibility and Restaurant Tipping: Cheaper by the Bunch," Personality and Social Psychology Bulletin, Vol. 1, No. 3 (1975), pp. 594-597.
9. 5 Kimberly Garrity and Douglas Degelman, "Effect of Server Introduction on Restaurant Tipping," Journal of Applied Social Psychology, Vol. 20, No. 2 (1990), pp. 168-172.
10. 6 Michael Argyle, Bodily Communication (New York: Methuen, 1988), pp. 88-92.
11. 7 Michael Lynn and Kirby Mynier, "Effect of Server Posture on Restaurant Tipping," Journal of Applied Social Psychology, Vol. 23, No. 8, pp. 678-685.
12. 8 Harry T. Reis et al., "What Is Smiling Is Beautiful and Good," European Journal of Social Psychology, Vol. 20 (1990), pp. 259-267.
13. 9 Kathi L. Tidd and Joan S. Lockard, "Monetary Significance of the Affiliative Smile: A Case for Reciprocal Altruism," Bulletin of the Psychonomic Society, Vol. 11, No. 6 (1978), pp. 344-346.
14. 10 Jacob Hornik, "Tactile Stimulation and Consumer Response," Journal of Consumer Research, Vol. 19 (December 1992), pp. 449-458.
15. 11 April H. Crusco and Christopher G. Wetzel, "The Midas Touch: The Effects of Interpersonal Touch on Restaurant Tipping," Personality and Social Psychology Bulletin, Vol. 10, No. 4 (December 1984), pp. 512-517.
16. 12 Hornik, pp. 449-458; and Renee Stephen and Richard L. Zweigenhaft, "The Effect on Tipping of a Waitress Touching Male and Female Customers," Journal of Social Psychology, Vol. 126, No. 1 (1986), pp. 141-142.
17. 12 Hornik, pp. 449-458; and Renee Stephen and Richard L. Zweigenhaft, "The Effect on Tipping of a Waitress Touching Male and Female Customers," Journal of Social Psychology, Vol. 126, No. 1 (1986), pp. 141-142.
18. 13 Jeffrey D. Fisher, Marvin Rytting, and Richard Heslin, "Hands Touching Hands: Affective and Evaluative Effects of Interpersonal Touch," Sociometry, Vol. 39, No. 3 (1976), pp. 416-421.
19. 14 Hornik, pp. 449-458; see also Fisher, Rytting, and Heslin, pp. 416-421.
20. 14 Hornik, pp. 449-458; see also Fisher, Rytting, and Heslin, pp. 416-421.
21. 15 Richard A. Feinberg, "Credit Cards as Spending-Facilitating Stimuli: A Conditioning Interpretation," Journal of Consumer Research, Vol. 13 (1986), pp. 348-356.
22. 16 Michael McCall and Heather J. Belmont, "Credit Card Insignia and Tipping: Evidence for an Associative Link" (unpublished paper, Ithaca College, 1995).
23. 17 Bruce Rind and Prashant Bordia, "Effect of Servers 'ThankYou' and Personalization on Restaurant Tipping," Journal of Applied Social Psychology, Vol. 25, No. 9 (1995), pp. 745-757.
24. 18 Bruce Rind and Prashant Bordia, "Effect on Restaurant Tipping of Male and Female Servers Drawing a Happy, Smiling Face on the Backs of Customers' Checks," in press.