Retail web site interactivity: How does it influence customer satisfaction and behavioral intentions?

International Journal of Retail & Distribution Management

Volumn 37, Issue 10, 2009, Pages 821-838

  Roy Dholakia, Ruby ^a   Zhao, Miao ^b  

^a UNIVERSITY OF RHODE ISLAND   (United States)

^b ROGER WILLIAMS UNIVERSITY   (United States)

Author keywords

Consumer behaviour; Customer satisfaction; Electronic commerce; Internet shopping

Indexed keywords

EID: 70349686800     PISSN: 09590552     EISSN: None     Source Type: Journal    
DOI: 10.1108/09590550910988011     Document Type: Article

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