Measuring and reducing the national cost of non-quality

Total Quality Management

Volumn 11, Issue 8, 2000, Pages 1095-1110

  Halevy, Avner ^a   Naveh, Eitan ^b  

^a UNIVERSITY OF HAIFA   (Israel)

^b UNIVERSITY OF MINNESOTA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 1542637403     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/095441200440359     Document Type: Article

References (11)

1. CAMPANELLA, J. & ASQC QUALITY COSTS COMMITTEE (1990) Principles of Quality Costs: Principles, Implementation and Use, 2nd Edn (Milwaukee, ASQC Quality Press).
2. COCHRAN, W.G. (1977) Sampling Techniques, 3rd Edn (New York, Wiley).
3. FEIGENBAUM, A.V. (1983) Total Quality Control, 3rd Edn, Chapter 7 (New York, McGraw-Hill).
4. GAT, I. (1997) The Cost of Non-quality at Rafael, Presented at a convention of ISO 9001-certified suppliers, Israel Institute of Standards, July.
5. VICE PRESIDENT AL GORE (1993) Creating a Government That Works Better & Costs Less, Report of the National Performance Review.
6. HARRINGTON, H.J. (1987) Poor-quality Cost (New York, Marcel Dekker).
7. ISO 9002-1994, Quality Systems - Model for Quality Assurance in Production, Installation and Servicing, International Organization for Standardization, CH-1211, Geneva, Switzerland.
8. ISO/TR 10014:1998(E), Guidelines for Managing the Economics of Quality, International Organization for Standardization, CH-1211, Geneva, Switzerland.
9. LISTONE, H.A. & TUROFF, M. (1975) The Delphi Method: Techniques (Reading, MA, Addison Wesley).
10. NAVEH, E. & HALEVY, A. (1996) The Cost of Non-quality in Israel (Jerusalem, Government Publications Bureau).
11. NAVEH, E. & HALEVY, A. (1999) How much do we lose on non-quality?, Total Quality Management, 10, No. 7, pp. 1037-1045.