Quality costing of an administrative process

TQM Magazine

Volumn 10, Issue 5, 1998, Pages 367-377

  Bland, F Merle ^a   Maynard, John ^a   Herbert, David W ^b  

^a Scottish Legal Aid Board   (United Kingdom)

^b UNIVERSITY OF STIRLING   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

COST ACCOUNTING; CUSTOMER SATISFACTION; MATHEMATICAL MODELS; PROCESS CONTROL; SOCIETIES AND INSTITUTIONS; TOTAL QUALITY MANAGEMENT; COSTS; PROCESS ENGINEERING; QUALITY ASSURANCE;

ADMINISTRATIVE PROCESSES; INVOICE; PROCESS ANALYSIS; QUALITY MANAGERS; ACTIVITY BASED COSTING; ADMINISTRATIVE PROCESS; QUALITY COSTING;

QUALITY CONTROL; TOTAL QUALITY MANAGEMENT;

EID: 0032292855     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544789810231252     Document Type: Article

References (3)

1. Atkinson, P.E. (1990), Creating Culture Change: The Key to Successful Total Quality Management, IFS Publications, Bedford.
2. BS 6143: Part 1 Guide to the Economics of Quality: Process Cost Model (1992), British Standards Institution, London.
3. BS 6143: Part 2 Guide to the Economics of Quality: Prevention, Appraisal and Failure Model (1992), British Standards Institution, London.