An analysis of quality costs in Australian manufacturing firms

Total Quality Management

Volumn 13, Issue 2, 2002, Pages 175-182

  Mandal, Purnendu ^a   Shah, Kamlesh ^a  

^a MARSHALL UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036521984     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120120102414     Document Type: Review

References (16)

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3. Dale, B.G & Plunkett, J.J. (1991) Quality Costing (Chapman and Hall).
4. Fines, C. (1986) Quality improvement and learning in productive system, Management Science, October, pp. 1301-1310.
5. Gale, B.T. (1994) Managing Customer Value (New York, Free Press).
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7. Ittner, C. (1992) The economics and measurement of quality costs: an empirical investigation, DBAdmin Thesis, Harvard Business School.
8. Morse, W.J. (1993) A handle on quality costs, Cost and Management, July-August, pp. 16-20.
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11. Schrader, L.J. (1986) An engineering organisation cost of quality program, Quality Progress, January, pp. 29-34.
12. Shah, K. & Mandal, P. (1999) Issues related to implementing quality cost programs-a review, Total Quality Management, 10, pp. 1093-1106.
13. Sohal, A.S., Abed, M.H. & Kellar, A.Z. (1990) Quality assurance: status, structure and activities in manufacturing sectors in the United Kingdom, Quality Forum, 16, pp. 38-49.
14. Sohal, A.S., Ramsay, L. & Samson, D. (1992) Quality management practices in Australian industry, Total Quality Management, 3, pp. 283-299.
15. Sullivan, E. & Owens, D.A. (1983) Catching a glimpse of quality costs today, Quality Progress, December, pp. 21-24.
16. Whitehall, F.B., (1986) Review of problems with quality cost system, International Journal of Quality and Reliability Management, 3, pp. 43-58.