Assessing quality costs of external failures (warranty claims)

International Journal of Quality and Reliability Management

Volumn 21, Issue 3, 2004, Pages 309-318

  Miguel, P A Cauchick ^a   Pontel, Silmar ^a  

^a METHODIST UNIVERSITY OF PIRACICABA   (Brazil)

Author keywords

Brazil; Business failures; Quality costs; Warranties

Indexed keywords

EID: 39649085960     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710410522748     Document Type: Article

References (21)

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