Can TL 9000 Contribute To Telecom's Turnaround?

Quality Progress

Volumn 37, Issue 2, 2004, Pages

  Clancy, Bob ^a,b  

^a Bizphyx Inc

^b DSC Communications ^*

Author keywords

[No Author keywords available]

Indexed keywords

INTERNAL AUDIT CYCLE; PROFITABILITY; QUALITY MANAGEMENT SYSTEMS (QMS);

COSTS; CUSTOMER SATISFACTION; INDUSTRIAL MANAGEMENT; MANAGERS; PERSONNEL TRAINING; QUALITY ASSURANCE; STANDARDIZATION; STANDARDS; STRATEGIC PLANNING;

TELECOMMUNICATION INDUSTRY;

EID: 1542345423     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (5)

1. Bradley T. Gale, Managing Customer Value: Creating Quality and Service That Customers Can See, Free Press, 1994.
2. Adrian Mello, "CRM: Pay Attention to Retention," http://techupdate.zdnet.com/techupdate/stories/main/0,14179,2877897,00.html.
3. Joseph A. Defeo, "The Tip of the Iceberg," Quality Progress, May 2001.
4. "Shattering QS-9000 Myths," Quality Digest, October 1999, www.qualitydigest.com/oct99/html/qs9000.html.
5. Charles J. Corbett, Maria J. Montes and David A. Kirsch, "The Financial Impact of ISO 9000 Certification," http://personal.anderson.ucla.edu/charles.corbett/papers/ financial_impact_of_iso_9000.pdf.