What is the most important predictor of employees'turnover intention in chinese call centre: Job satisfaction, organisational commitment or career commitment?

International Journal of Services, Technology and Management

Volumn 12, Issue 2, 2009, Pages 129-145

  Zhou, Hao ^a   Long, Lirong R ^a   Wang, Yuqing Q ^a  

^a HUAZHONG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (China)

Author keywords

Call centre; Career commitment.; Job satisfaction; Organisational commitment; Turnover intention

Indexed keywords

JOB SATISFACTION;

CALL CENTRES; CAREER COMMITMENT; DOMINANCE ANALYSIS; MULTIPLE REGRESSIONS; ORGANISATIONAL; SERVICE INDUSTRIES; TELECOMMUNICATION COMPANIES; TURNOVER INTENTIONS;

HUMAN RESOURCE MANAGEMENT;

EID: 66749191506     PISSN: 14606720     EISSN: 1741525X     Source Type: Journal    
DOI: 10.1504/IJSTM.2009.025231     Document Type: Article

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