Job satisfaction of information technology workers: The impact of career orientation and task automation in a case environment

Journal of Management Information Systems

Volumn 19, Issue 2, 2002, Pages 273-302

  McMurtrey, Mark E ^a   Grover, Varun ^b   Teng, James T C ^c   Lightner, Nancy J ^d  

^a UNIVERSITY OF CENTRAL ARKANSAS   (United States)

^b CLEMSON UNIVERSITY   (United States)

^c Pacific Institute for Research and Evaluation   (United States)

^d UNIVERSITY OF TEXAS AT ARLINGTON   (United States)

Author keywords

Career orientation; CASE; Information systems development; Information technology workers; Job satisfaction

Indexed keywords

ECONOMICS; INFORMATION TECHNOLOGY; JOB SATISFACTION; OFFICE AUTOMATION; PERSONNEL;

CAREER ORIENTATION; TASK AUTOMATION;

COMPUTER AIDED SOFTWARE ENGINEERING;

EID: 0036756227     PISSN: 07421222     EISSN: None     Source Type: Journal    
DOI: 10.1080/07421222.2002.11045719     Document Type: Article

References (105)

1. Adler, P. New technologies, new skills. California Management Review, 29, 1 (1986), 9-28.
2. AFX News Limited. U.S. June dotcom job cuts 9,216 vs 13,419 in May. Lexis-Nexis online database, June 26, 2001 (www.lexis-nexis.com).
3. Agnew, A.; Forrester, P.; Hassard, J.; and Procter, S. Deskilling and reskilling within the labour process: The case of computer integrated manufacturing. International Journal of Production Economics, 52, 3 (1997), 317-324.
4. Attewell, P. The deskilling controversy. Work and Occupations, 14, 3 (1987), 323-346.
5. Attewell, P., and Rule, J. Computing and organizations: What we know and what we don't know. Communications of the ACM, 27, 12 (1984), 1184-1192.
6. Baik, J., and Boehm, B. Empirical analysis of CASE tool effects on software development effort. International Journal of Computer and Information Science, 1, 1 (2000) (sunset.usc.edu/publications/TECHRPTS/2000/usccse2000-504/usccse2000-504.pdf).
7. Barley, S., and Orr, J.E. Between the Craft and Science. Ithaca: Cornell University Press, 1997.
8. Baroudi, J.J. The impact of role variables on IS personnel work attitudes and intentions. MIS Quarterly, 9, 4 (1985), 341-356.
9. Bartol, K.M. Turnover among DP personnel: A causal analysis. Communications of the ACM, 26, 10 (1983), 807-811.
10. Bartol, K.M., and Martin, D.C. Managing information systems personnel: A review of the literature and implications. MIS Quarterly, 6, special issue (1982), 49-70.
11. Biernacki, P., and Waldorf, D. Snowball sampling: Problems and techniques of chain referral sampling. Sociological Methods and Research, 10, 2 (1981), 141-163.
12. Blau, G. Testing the longitudinal impact of work variables and performance appraisal satisfaction on subsequent overall job satisfaction. Human Relations, 52, 8 (1999), 1099-1113.
13. Brannick, J. Seven strategies for retaining top talent. Journal of Business Strategy, 22, 4 (2001), 28-31.
14. Braverman, H. Labor and Monopoly Capital: The Degradation of Work in the 20th Century. New York: Monthly Review Press, 1974.
15. Burke, R.J., and Deszca, G. Changes in career orientations in police officers: An exploratory study. Psychological Reports, 61, 2 (1987), 515-526.
16. Burkhard, D.L., and Jenster, P.V. Applications of computer-aided software engineering tools: Survey of current and prospective users. DataBase, 20, 3 (1989), 28-37.
17. Burris, B.H. Computerization of the workplace. Annual Reviews of Sociology, 24 (1998), 141-157.
18. Caplan, R.D.; Cobb, S.; French, J.R.P., Jr.; Harrison, R.V.; and Pinneau, S.R., Jr. Job demands and worker health: Main effects and occupational differences. University of Michigan Survey Research Center, Ann Arbor, 1980.
19. Cappelli, P. A market-driven approach to retaining talent. Harvard Business Review, 78, 1 (January-February 2000), 103-111.
20. Chen, F.F., and Adam, E.E., Jr. The impact of flexible manufacturing systems on productivity and quality. IEEE Transactions on Engineering Management, 38 (1991), 33-45.
21. Cheon, M.J. Outsourcing of information system functions: A contingency model. Ph.D. dissertation, University of South Carolina, Columbia, 1992.
22. Chesebrough, P.H., and Davis, G.B. Planning a career path in information systems. Journal of Systems Management (January 1983), 6-13.
23. Churchill, G.A., Jr. Basic Marketing Research, 2d ed. Fort Worth: Dryden Press, 1992.
24. Cotton, J.L., and Tuttle, J.M. Employee turnover: A meta-analysis and review with implications for research. Academy of Management Review, 11, 1 (1986), 55-70.
25. Couger, J.D., and Zawacki, R.A. Motivating and Managing Computer Personnel. New York: John Wiley & Sons, 1980.
26. Couger, J.D.; Higgins, L.F.; and McIntyre, S.C. (Un)Structured creativity in information systems organizations. MIS Quarterly, 17, 4 (1993), 375-397.
27. Cronbach, L.J. Coefficient alpha and the internal structure of tests. Psychometrika, 16, 3 (1951), 297-334.
28. Dalton, G.W.; Thompson, P.H.; and Price, R.L. The four stages of professional careers-A new look at performance by professionals. Organizational Dynamics, 6, 1 (1977), 19-42.
29. DeLong, T.J. The career orientations of MBA alumni. In R. Katz (ed.), Career Issues in Career Orientations. Upper Saddle River, NJ: Prentice Hall, 1982, pp. 50-64.
30. DeLong, T.J. Reexamining the career anchor model. Personnel, 59, 3 (1982), 50-61.
31. Dillon, W.R.; Madden, T.J.; and Firtle, N.H. Marketing Research in a Marketing Environment, 2d ed. Homewood, IL: Irwin, 1990.
32. Dittrich, J.E.; Couger, D.J.; and Zawacki, R.A. Perceptions of equity, job satisfaction, and intention to quit among data processing personnel. Information and Management, 8, 2 (1985), 67-75.
33. Dunne, T. Plant age and technology use in U.S. manufacturing industries. Rand Journal of Economics, 25, 3 (1994), 488-499.
34. du Plessis, A.L. A method for CASE tool evaluation. Information and Management, 25, 3 (1993), 93-102.
35. Finlay, P.N., and Mitchell, A.C. Perceptions of the benefits from the introduction of CASE: An empirical study. MIS Quarterly, 18, 4 (1994), 353-370.
36. Fowler, F.J., Jr. Survey Research Methods, 2d ed. Thousand Oaks, CA: Sage, 1993.
37. Fried, Y., and Ferris, G.R. The validity of the job characteristics model. Personnel Psychology, 40, 2 (1987), 287-322.
38. Fryer, B. Return to sanity. Computer World, September 6, 1999 (www.computerworld.com/careertopics/careers/story/0,1081,42779,00.html).
39. Geier, A. Colleges see rise in defense jobs. Associated Press, The State, Columbia, SC, September 28, 2001, B3.
40. Ginzberg, M.J., and Baroudi, J.J. Career orientations of IS personnel. Computer Personnel, 14, 1-2 (1992), 15-29.
41. Goldstein, D., and Rockart, J. An examination of work-related correlates of job satisfaction in programmer/analysts. MIS Quarterly, 8, 2 (1984), 103-115.
42. Greenhaus, J.H., and Callanan, G.A. Career Management. Fort Worth: Dryden Press, 1994.
43. Goodman, L.A. Snowball sampling. Annals of Mathematical Statistics, 32, 1 (1961), 148-170.
44. Guimaraes, T., and Igbaria, M. Determinants of turnover intentions: Comparing IC and IS personnel. Information Systems Research, 3, 3 (1992), 273-303.
45. Guinan, P.J.; Cooprider, J.G.; and Sawyer, S. The effective use of automated application development tools. IBM Systems Journal, 36, 1 (1997), 124-131.
46. Gupta, Y.P.; Guimaraes, T; and Raghunathan, T.S. Attitudes and intentions of information center personnel. Information and Management, 22, 3 (1992), 151-160.
47. Hackman, J.R., and Oldham, G.R. Development of the job diagnostic survey. Journal of Applied Psychology, 60, 2 (1975), 159-170.
48. Hackman, J.R., and Oldham, G.R. Motivation through the design of work: Test of a theory. Organizational Behavior and Human Performance, 16, 2 (August 1976), 250-279.
49. Hackman, J.R., and Oldham, G.R. Work Redesign. Boston: Addison-Wesley, 1980.
50. Hayley, K.J., and Lyman, H.T. The realities of CASE. Journal of Information Systems Management, 7, 3 (1990), 18-23.
51. Henderson, J.C., and Cooprider, J.G. Dimensions of I/S planning and design aids: A functional model of CASE technology. Information Systems Research, 1, 3 (1990), 227-254.
52. Horn, P.W., and Griffeth, R.W. Structural equations modeling test of a turnover theory: Cross-sectional and longitudinal analysis. Journal of Applied Psychology, 76, 3 (1991), 350-366.
53. Hovmark, S., and Norell, M. Social and psychological aspects of computer-aided design systems. Behaviour & Information Technology, 12, 5 (1993), 267-275.
54. Hummel, K.R. Job Satisfaction and Performance: A New Perspective. University of Georgia, Athens, GA, 1985.
55. Igbaria, M., and Baroudi, J.J. A short-form measure of career orientations: A psychometric evaluation. Journal of Management Information Systems, 10, 2 (Fall 1993), 131-154.
56. Igbaria, M., and Greenhaus, J.H. Determinants of MIS employees' turnover intentions: A structural equation model. Communications of the ACM, 35, 2 (1992), 35-49.
57. Igbaria, M.; Greenhaus, J.H.; and Parasuraman, S. Career orientations of MIS employees: An empirical analysis. MIS Quarterly, 15, 2 (1991), 151-169.
58. Igbaria, M.; Kassicieh, S.; and Silver, M. Career orientations and career success among research, and development and engineering professionals. Journal of Engineering Technology Management, 16, 1 (1999), 29-54.
59. Igbaria, M.; Meredith, G.; and Smith, D. Career orientations of information systems employees in South Africa. Journal of Strategic Information Systems, 4, 4 (1995), 319-340.
60. Iivari, J. Why are CASE tools not used? Communications of the ACM, 39, 10 (1996), 94-103.
61. Ironson, G.H.; Smith, P.C.; Brannick, M.T; Gibson, W.M.; and Paul, K.B. Construction of a job in general scale: A comparison of global, composite, and specific measures. Journal of Applied Psychology, 74, 2 (1989), 193-200.
62. James, G. Staffing challenges call for new breed of IT manager. Computer World, March 27, 2000 (www.computerworld.com/news/2001story/0,11280,44231,00.html).
63. Jiang, J.J., and Klein, G. Supervisor support and career anchor impact on the career satisfaction of the entry-level information systems professional. Journal of Management Information Systems, 16, 3 (1999-2000), 219-240.
64. Judge, T.A., and Larsen, R.J. Dispositional affect and job satisfaction: A review and theoretical extension. Organizational Behavior and Human Decision Processes, 86, 1 (2001), 67-98.
65. Kerlinger, F.N. Behavioral Research: A Conceptual Approach. New York: Holt, Rinehart and Winston, 1979.
66. Kish, L. Survey Sampling. New York: John Wiley & Sons, 1965.
67. Kwok, L.K.L., and Arnett, K.P. Organizational impact of CASE technology. Journal of Systems Management, 44, 3 (1993), 24-28.
68. Lamb, D.A. CASE vendor list. Queen's University, Kingston, Ontario, 2002 (www.cs.queensu.ca/Software-Engineering/vendor.html).
69. Maansaari, J., and Iivari, J. The evolution of CASE usage in Finland between 1993 and 1996. Information and Management, 36, 1 (1999), 37-53.
70. McClelland, D., and Boyatzis, R. Leadership motive pattern and long-term success in management. Journal of Applied Psychology, 67, 9 (1982), 737-743.
71. Michaels, C.E., and Spector, P.E. Causes of employee turnover: A test of the Mobley, Griffeth, Hand, and Meglino model. Journal of Applied Psychology, 67, 1 (1982), 53-59.
72. Mumford, E. Job Satisfaction: A Study of Computer Specialists. London: Longman Group, 1972.
73. Nelson, A.C. The effects of CASE tools and systems development methodology on systems analysts. Ph.D. dissertation, University of Pittsburgh, 1991.
74. Nelson, A.C., and Teng, J.T.C. Do systems development methodologies and CASE tools decrease stress among systems analysts? Behaviour & Information Technology, 19, 4 (2000), 307-313.
75. Nunnally, J.C., and Bernstein, I.H. Psychometric Theory, 3d ed. New York: McGraw-Hill, 1994.
76. Orlikowski, W.J. Division among the ranks: The social implications of CASE tools for system developers. In J.I. DeGross, J.C. Henderson, and B.R. Konsynski (eds.), Proceedings of the Tenth International Conference on Information Systems, 1989, New York: ACM Press, pp. 199-210.
77. Orlikowski, W.J. CASE tools as organizational change. MIS Quarterly, 17, 3 (1993), 309-340.
78. Paulk, M.C.; Goldenson, D.; and White, D.M. The 1999 survey of high maturity organizations. Software Engineering Institute, Carnegie Mellon University, Pittsburgh, PA, 2000 (www.sei.cmu.edu/publications/documents/00.reports/00sr002.html).
79. Petty, M.M.; McGee, G.W.; and Cavender, J.W. A meta-analysis of the relationships between individual job satisfaction and individual performance. Academy of Management Review, 9, 4 (1984), 712-721.
80. Poo, D.C.C., and Chung, M.K. CASE and software maintenance practices in Singapore. Journal of Systems and Software, 44, 2 (1998), 97-105.
81. Porter, L.W.; Steers, R.M.; Mowday, R.T.; and Boulian, P.V. Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 59, 5 (1974), 603-609.
82. Post, G., and Kagan, A. OO-CASE tools: An evaluation of ROSE. Information and Software Technology, 42, 6 (2000), 383-388.
83. Radcliff, D. Hot skills for a cold market. Computer World, November 12, 2001 (www.computerworld.com/cwi/Printer_Friendly_Version/0,1212, NAV64_STO65450-,00.ht ml).
84. Rational Software. Industry-standard, model-driven development with Rational Rose Enterprise, 2001. Rational Software Corporation, Cupertino, CA, 2001 (www.rational.com/products/rose/rsds/renterprise_generic.jsp#1).
85. Santana, M., and Robey, D. Perceptions of control during systems development: Effects on job satisfaction of systems professionals. Computer Personnel 16, 1 (1995), 20-34.
86. Saunders, C.S. Management information systems, communications, and departmental power: An integrative model. Academy of Management Review, 6, 3 (1982), 431-442.
87. Scarpello, V., and Campbell, J.P. Job satisfaction: Are all the parts there? Personnel Psychology, 36, 3 (1983), 577-600.
88. Schappe, S.P. Understanding employee job satisfaction: The importance of procedural and distributive justice. Journal of Business and Psychology, 12, 4 (1998), 493-503.
89. Schein, E.H. The individual, the organization, and the career: A conceptual scheme. Journal of Applied Behavioral Science, 7, 4 (1971), 401-426.
90. Schein, E.H. How career anchors hold executives to their career paths. Personnel, 52, 3 (1975), 11-25.
91. Segars, A.H. Strategic information systems planning: The coalignment of planning system design, its relationship with organizational context, and implications for planning systems success. Ph.D. dissertation, University of South Carolina, Columbia, 1994.
92. Senn, J., and Wynekoop, J.L. The other side of CASE implementation. Information Systems Management, 12, 4 (1995), 7-13.
93. Sharma, S.; Durand, R.M.; and Gur-Arie, O. Identification and analysis of moderator variables. Journal of Marketing Research, 18, 3 (August 1981), 291-300.
94. Siegel, D.S.; Waldman, D.A.; and Youngdahl, W.E. The adoption of advanced manufacturing technologies: Human resource management implications. IEEE Transactions on Engineering Management, 44, 3 (1997), 288-297.
95. Sorenson, W.B. A causal model of organizational commitment. Ph.D. dissertation, University of Iowa, Iowa City, 1985.
96. Srinivasan, A. Alternative measures of system effectiveness. MIS Quarterly, 9, 3 (1985), 243-253.
97. Srivastva, S.; Salipante, P.F., Jr.; Cummings, T.G.; Notz, W.W.; Bigelow, J.D.; and Waters, J.A. Job Satisfaction and Productivity: An Evaluation of Policy Related Research on Productivity, Industrial Organization and Job Satisfaction: Policy Development and Implementation. Kent, OH: Kent State University Press, 1977.
98. Sudman, S. Applied Sampling. New York: Academic Press, 1976.
99. Taber, T.D., and Alliger, G.M. A task-level assessment of job-satisfaction. Journal of Organizational Behavior, 16, 2 (1995), 101-121.
100. Tang, T.L.P.; Kim, J.K.; and Tang, D.S.H. Does attitude toward money moderate the relationship between intrinsic job satisfaction and voluntary turnover? Human Relations, 53, 8 (2000), 213-245.
101. Wallace, M., and Kalleber, A.L. Industrial transformation and the decline of craft: The decomposition of skill in the printing industry, 1931-1978. American Sociological Review, 47, 3 (1982), 307-324.
102. Winstead, B.A.; Derlega, V.J.; Montgomery, M.J.; and Pilkington, C. The quality of friendships at work and job satisfaction. Journal of Social and Personal Relationships, 12, 2 (1995), 199-215.
103. Witt, L.A.; Andrews, M.C.; and Kacmar, K.M. The role of participation in decisionmaking in the organizational politics-job satisfaction relationship. Human Relations, 53, 3 (2000), 341-358.
104. Yang, H.-L. Adoption and implementation of CASE tools in Taiwan. Information and Management, 35, 2 (1999), 89-112.
105. Yourdon, E.N. Decline and Fall of the American Programmer. Upper Saddle River, NJ: Prentice Hall, 1992.