Airline employee's service behavior toward different nationalities

International Journal of Hospitality Management

Volumn 28, Issue 3, 2009, Pages 454-465

  Kim, Yu Kyoung ^a   Lee, Hyung Ryong ^a  

^a Sejong University   (South Korea)

Author keywords

Airline employee; Emotion; National stereotyping; Service behavior

Indexed keywords

EID: 64449087169     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2009.01.007     Document Type: Article

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