Measuring consumer satisfaction in internet banking: A core framework

Communications of the ACM

Volumn 51, Issue 4, 2008, Pages 47-51

  Liao, Ziqi ^a   Cheung, Michael Tow ^b  

^a HONG KONG BAPTIST UNIVERSITY   (Hong Kong)

^b UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER SATISFACTION; DECISION THEORY; INTERNET; PRODUCT DESIGN; QUALITY OF SERVICE;

FINANCIAL INSTITUTIONS; GLOBAL ECONOMY; INTERNET BANKING; PRIORITIZED MANAGEMENT;

ELECTRONIC COMMERCE;

EID: 42149122018     PISSN: 00010782     EISSN: 15577317     Source Type: Journal    
DOI: 10.1145/1330311.1330322     Document Type: Article

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