메뉴 건너뛰기




Volumn , Issue , 2008, Pages

Understanding the blog service switching in Hong Kong: An empirical investigation

Author keywords

Attractive alternative; Blog; Push pull mooring framework; Satisfaction; Switching cost

Indexed keywords

ATTRACTIVE ALTERNATIVE; BLOG; PUSH-PULL-MOORING FRAMEWORK; SATISFACTION; SWITCHING COST;

EID: 51449101079     PISSN: 15301605     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/HICSS.2008.478     Document Type: Conference Paper
Times cited : (51)

References (56)
  • 1
    • 51449107676 scopus 로고    scopus 로고
    • China Internet Network Information Center
    • China Internet Network Information Center, "Chinese Blog Research Report," 2006.
    • (2006) Chinese Blog Research Report
  • 2
    • 33947416798 scopus 로고
    • Cross-category Variation in Customer Satisfaction and Retention
    • E. W. Anderson, "Cross-category Variation in Customer Satisfaction and Retention," Marketing Letters, vol. 5, pp. 19-30, 1994.
    • (1994) Marketing Letters , vol.5 , pp. 19-30
    • Anderson, E.W.1
  • 3
    • 0011939750 scopus 로고
    • Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
    • E. W. Anderson, W. C. Fornell, and D. R. Lehmann, "Customer Satisfaction, Market Share, and Profitability: Findings from Sweden," Journal of Marketing, vol. 58, pp. 53-66, 1994.
    • (1994) Journal of Marketing , vol.58 , pp. 53-66
    • Anderson, E.W.1    Fornell, W.C.2    Lehmann, D.R.3
  • 4
    • 20444405530 scopus 로고
    • The Antecedents and Consequences of Customer Satisfaction for Firms
    • E. W. Anderson and M. W. Sullivan, "The Antecedents and Consequences of Customer Satisfaction for Firms," Marketing Science, vol. 12, pp. 125-143, 1993.
    • (1993) Marketing Science , vol.12 , pp. 125-143
    • Anderson, E.W.1    Sullivan, M.W.2
  • 5
    • 30344459136 scopus 로고    scopus 로고
    • Bases of E-store Loyalty: Perceived Switching Barriers and Satisfaction
    • G. Balabanis, N. Reynolds, and A. Simintiras, "Bases of E-store Loyalty: Perceived Switching Barriers and Satisfaction," Journal of Business Research, vol. 59, pp. 214-224, 2006.
    • (2006) Journal of Business Research , vol.59 , pp. 214-224
    • Balabanis, G.1    Reynolds, N.2    Simintiras, A.3
  • 6
    • 11144311150 scopus 로고    scopus 로고
    • Migrating to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors
    • H. S. Bansal, S. F. Taylor, and Y. S. James, ""Migrating" to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors," Journal of the Academy of Marketing Science, vol. 33, pp. 96-115, 2005.
    • (2005) Journal of the Academy of Marketing Science , vol.33 , pp. 96-115
    • Bansal, H.S.1    Taylor, S.F.2    James, Y.S.3
  • 7
    • 0001786592 scopus 로고
    • Relationship Management
    • L. L. Berry, G. L. Shostack, and G. D. Upah, Eds, American Marketing Association, Chicago, IL
    • L. L. Berry, "Relationship Management," in Emerging Perspectives on Services Marketing, L. L. Berry, G. L. Shostack, and G. D. Upah, Eds.: American Marketing Association, Chicago, IL, 1983, pp. 25-28.
    • (1983) Emerging Perspectives on Services Marketing , pp. 25-28
    • Berry, L.L.1
  • 8
    • 0000998647 scopus 로고    scopus 로고
    • Understanding Information Systems Continuance: An Expectation-Confirmation Model
    • A. Bhattacherjee, "Understanding Information Systems Continuance: An Expectation-Confirmation Model," MIS Quarterly, vol. 25, pp. 351-370, 2001.
    • (2001) MIS Quarterly , vol.25 , pp. 351-370
    • Bhattacherjee, A.1
  • 11
    • 0036740307 scopus 로고    scopus 로고
    • Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry
    • P. Chen and L. M. Hitt, "Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry," Information Systems Research, vol. 13, pp. 255-274, 2002.
    • (2002) Information Systems Research , vol.13 , pp. 255-274
    • Chen, P.1    Hitt, L.M.2
  • 12
    • 85138750860 scopus 로고    scopus 로고
    • A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and Voice Mail Emotion/Adoption Study
    • Cleveland, OH
    • W. W. Chin, B. L. Marcolin, and P. R. Newsted, "A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and Voice Mail Emotion/Adoption Study," in Seventeenth International Conference on Information Systems, Cleveland, OH, 1996.
    • (1996) Seventeenth International Conference on Information Systems
    • Chin, W.W.1    Marcolin, B.L.2    Newsted, P.R.3
  • 13
    • 2342653557 scopus 로고    scopus 로고
    • The Antecedents of Consumers' Loyalty toward Internet Service Providers
    • J. S. Chiou, "The Antecedents of Consumers' Loyalty toward Internet Service Providers," Information & Management, vol. 41, pp. 685-695, 2004.
    • (2004) Information & Management , vol.41 , pp. 685-695
    • Chiou, J.S.1
  • 15
    • 33645728693 scopus 로고    scopus 로고
    • BLOGS: The New Information Revolution?
    • B. W. Dearstyne, "BLOGS: The New Information Revolution?," Information Management Journal, vol. 39, pp. 38-44, 2005.
    • (2005) Information Management Journal , vol.39 , pp. 38-44
    • Dearstyne, B.W.1
  • 18
    • 0002469577 scopus 로고
    • A National Customer Satisfaction Barometer: The Swedish Experience
    • C. Fornell, "A National Customer Satisfaction Barometer: The Swedish Experience," Journal of Marketing, vol. 56, pp. 6-21, 1992.
    • (1992) Journal of Marketing , vol.56 , pp. 6-21
    • Fornell, C.1
  • 19
    • 0010399877 scopus 로고
    • Structural Equation Models with Unobservable Variables and Measurement Errors
    • C. Fornell and D. F. Larcker, "Structural Equation Models with Unobservable Variables and Measurement Errors," Journal of Marketing Research, vol. 18, pp. 382-388, 1981.
    • (1981) Journal of Marketing Research , vol.18 , pp. 382-388
    • Fornell, C.1    Larcker, D.F.2
  • 20
    • 0034377224 scopus 로고    scopus 로고
    • Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers
    • J. Ganesh, M. J. Arnold, and K. E. Reynolds, "Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers," Journal of Marketing, vol. 63, pp. 65-87, 2000.
    • (2000) Journal of Marketing , vol.63 , pp. 65-87
    • Ganesh, J.1    Arnold, M.J.2    Reynolds, K.E.3
  • 21
    • 0032395145 scopus 로고    scopus 로고
    • Relational Benefits in Services Industries: The Customer's Perspective
    • K. P. Gwinner, "Relational Benefits in Services Industries: The Customer's Perspective," Journal of the Academy of Marketing Science, vol. 26, pp. 101-114, 1998.
    • (1998) Journal of the Academy of Marketing Science , vol.26 , pp. 101-114
    • Gwinner, K.P.1
  • 25
    • 0037028467 scopus 로고    scopus 로고
    • Why Customers Stay: Measuring the Underlying Dimensions of Services Switching Costs and Managing Their Differential Strategic Outcomes
    • M. A. Jones, D. L. Mothersbaugh, and S. E. Beatty, "Why Customers Stay: Measuring the Underlying Dimensions of Services Switching Costs and Managing Their Differential Strategic Outcomes," Journal of Business Research, vol. 55, pp. 441-450, 2002.
    • (2002) Journal of Business Research , vol.55 , pp. 441-450
    • Jones, M.A.1    Mothersbaugh, D.L.2    Beatty, S.E.3
  • 26
    • 85107910598 scopus 로고
    • Customer Switching Behavior in Service Industries: An Exploratory Study
    • S. Keaveney, "Customer Switching Behavior in Service Industries: An Exploratory Study," Journal of Marketing, vol. 59, pp. 71-82, 1995.
    • (1995) Journal of Marketing , vol.59 , pp. 71-82
    • Keaveney, S.1
  • 27
    • 23044530150 scopus 로고    scopus 로고
    • Customer Switching Behavior in Online Services: An Exploratory Study of the Role of Selected Attitudinal, Behavioral, and Demographic Factors
    • S. M. Keaveney and M. Parthasarathy, "Customer Switching Behavior in Online Services: An Exploratory Study of the Role of Selected Attitudinal, Behavioral, and Demographic Factors," Journal of the Academy of Marketing Science, vol. 29, pp. 374-390, 2001.
    • (2001) Journal of the Academy of Marketing Science , vol.29 , pp. 374-390
    • Keaveney, S.M.1    Parthasarathy, M.2
  • 28
    • 33750012009 scopus 로고    scopus 로고
    • A Study of Factors that Affect User Intentions toward Email Service Switching
    • G. Kim, B. Shin, and H. G. Lee, "A Study of Factors that Affect User Intentions toward Email Service Switching," Information & Management, vol. 43, pp. 884-893, 2006.
    • (2006) Information & Management , vol.43 , pp. 884-893
    • Kim, G.1    Shin, B.2    Lee, H.G.3
  • 29
    • 84864890710 scopus 로고
    • A Theory of Migration
    • E. S. Lee, "A Theory of Migration," Demography, vol. 3, pp. 47-57, 1966.
    • (1966) Demography , vol.3 , pp. 47-57
    • Lee, E.S.1
  • 30
    • 51449109872 scopus 로고    scopus 로고
    • A. Lenhart and S. Fox, Bloggers: A Portrait of the Internet's New Storytellers, Pew Internet & American Life Project, Washington, D.C. July 19 2006.
    • A. Lenhart and S. Fox, "Bloggers: A Portrait of the Internet's New Storytellers," Pew Internet & American Life Project, Washington, D.C. July 19 2006.
  • 32
    • 0005475660 scopus 로고
    • The Forest and the Trees: Micro-Level Considerations in the Study of Geographic Mobility in Old Age
    • A. Rogers, Ed. London: Belhaven
    • C. F. Longino, Jr., "The Forest and the Trees: Micro-Level Considerations in the Study of Geographic Mobility in Old Age," in Elderly Migration and Population Redistribution, A. Rogers, Ed. London: Belhaven, 1992, pp. 23-34.
    • (1992) Elderly Migration and Population Redistribution , pp. 23-34
    • Longino Jr., C.F.1
  • 33
    • 33751438012 scopus 로고    scopus 로고
    • The Impact of Customer Relationship Characteristics on Customer Switching Behavior
    • J. P. M. Lopez, Y. P. Redondo, and F. Olivan, "The Impact of Customer Relationship Characteristics on Customer Switching Behavior," Managing Service Quality, vol. 16, pp. 556-576, 2006.
    • (2006) Managing Service Quality , vol.16 , pp. 556-576
    • Lopez, J.P.M.1    Redondo, Y.P.2    Olivan, F.3
  • 34
    • 51449084535 scopus 로고    scopus 로고
    • Impacts of Information Technology Commoditization: Selected Studies from Ubiquitous Information Service
    • Hong Kong: Hong Kong University of Science and Technology
    • S. M. Lui, "Impacts of Information Technology Commoditization: Selected Studies from Ubiquitous Information Service," in Department of Information and Systems Management. Hong Kong: Hong Kong University of Science and Technology, 2005, pp. 139.
    • (2005) Department of Information and Systems Management , pp. 139
    • Lui, S.M.1
  • 36
    • 0029415288 scopus 로고
    • Paradigm in Migration Research: Exploring 'Moorings' as a Schema
    • B. Moon, "Paradigm in Migration Research: Exploring 'Moorings' as a Schema," Progress in Human Geography, vol. 19, pp. 504-524, 1995.
    • (1995) Progress in Human Geography , vol.19 , pp. 504-524
    • Moon, B.1
  • 38
    • 21344475322 scopus 로고
    • The Commitment-Trust Theory of Relationship Marketing
    • R. M. Morgan and S. D. Hunt, "The Commitment-Trust Theory of Relationship Marketing," Journal of Marketing, vol. 58, pp. 20-38, 1994.
    • (1994) Journal of Marketing , vol.58 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 39
    • 0002757343 scopus 로고
    • Measurement and Evaluation of Satisfaction Processes in Retail Settings
    • R. L. Oliver, "Measurement and Evaluation of Satisfaction Processes in Retail Settings," Journal of Retailing, vol. 57, pp. 25-48, 1981.
    • (1981) Journal of Retailing , vol.57 , pp. 25-48
    • Oliver, R.L.1
  • 40
    • 0002106437 scopus 로고
    • Cognitive, Affective, and Attribute Bases of the Satisfaction Response
    • R. L. Oliver, "Cognitive, Affective, and Attribute Bases of the Satisfaction Response," Journal of Consumer Research, vol. 20, pp. 418-430, 1993.
    • (1993) Journal of Consumer Research , vol.20 , pp. 418-430
    • Oliver, R.L.1
  • 41
    • 0004287556 scopus 로고
    • New York, NY: Alfred A. Knopf
    • T. Peters, Thriving on Chaos. New York, NY: Alfred A. Knopf, 1987.
    • (1987) Thriving on Chaos
    • Peters, T.1
  • 42
    • 43949166534 scopus 로고
    • The Effects of Satisfaction and Structural Constraints on Retailer Exiting, Voice, Loyalty, Opportunism, and Neglect
    • R. A. Ping, "The Effects of Satisfaction and Structural Constraints on Retailer Exiting, Voice, Loyalty, Opportunism, and Neglect," Journal of Retailing, vol. 69, pp. 320-352, 1993.
    • (1993) Journal of Retailing , vol.69 , pp. 320-352
    • Ping, R.A.1
  • 43
    • 33746644194 scopus 로고    scopus 로고
    • Switching Behavior of Mobile Users: Do Users' Relational Investments and Demographics Matter?
    • C. Ranganathan, D. Seo, and Y. Babad, "Switching Behavior of Mobile Users: Do Users' Relational Investments and Demographics Matter?," European Journal of Information Systems, vol. 15, pp. 269-276, 2006.
    • (2006) European Journal of Information Systems , vol.15 , pp. 269-276
    • Ranganathan, C.1    Seo, D.2    Babad, Y.3
  • 44
    • 0025486182 scopus 로고
    • Zero Defection: Quality Comes to Services
    • F. Reichheld and W. E. Sasser, "Zero Defection: Quality Comes to Services," Harvard Business Review, vol. 68, pp. 105-111, 1990.
    • (1990) Harvard Business Review , vol.68 , pp. 105-111
    • Reichheld, F.1    Sasser, W.E.2
  • 45
    • 0002433581 scopus 로고    scopus 로고
    • Learning from Customers' Defections
    • F. F. Reichheld, "Learning from Customers' Defections," Harvard Business Review, vol. 74, pp. 56-69, 1996.
    • (1996) Harvard Business Review , vol.74 , pp. 56-69
    • Reichheld, F.F.1
  • 46
    • 0345014259 scopus 로고    scopus 로고
    • E-loyalty: Your Secret Weapon on the Web
    • F. F. Reichheld and P. Schefter, "E-loyalty: Your Secret Weapon on the Web," Harvard Business Review, vol. 78, pp. 105-111, 2000.
    • (2000) Harvard Business Review , vol.78 , pp. 105-111
    • Reichheld, F.F.1    Schefter, P.2
  • 47
    • 0011941348 scopus 로고    scopus 로고
    • Switching Processes In Customer Relationships
    • I. Roos, "Switching Processes In Customer Relationships," Journal of Service Research, vol. 2, pp. 68-85, 1999.
    • (1999) Journal of Service Research , vol.2 , pp. 68-85
    • Roos, I.1
  • 48
    • 0000199148 scopus 로고
    • A Longitudinal Test of the Investment Model: The Impact on Job Satisfaction, Job Commitment, and Turnover of Variations in Rewards, Costs, Alternatives, and Investments
    • C. E. Rusbult and D. Farrell, "A Longitudinal Test of the Investment Model: The Impact on Job Satisfaction, Job Commitment, and Turnover of Variations in Rewards, Costs, Alternatives, and Investments," Journal of Applied Psychology, vol. 68, pp. 429-438, 1983.
    • (1983) Journal of Applied Psychology , vol.68 , pp. 429-438
    • Rusbult, C.E.1    Farrell, D.2
  • 49
    • 0032264588 scopus 로고    scopus 로고
    • The Investment Model Scale: Measuring Commitment Level, Satisfaction Level, Quality of Alternatives, and Investment Size
    • C. E. Rusbult, J. M. Martz, and C. R. Agnew, "The Investment Model Scale: Measuring Commitment Level, Satisfaction Level, Quality of Alternatives, and Investment Size," Personal Relationships, vol. 5, pp. 357-391, 1998.
    • (1998) Personal Relationships , vol.5 , pp. 357-391
    • Rusbult, C.E.1    Martz, J.M.2    Agnew, C.R.3
  • 50
    • 0031859807 scopus 로고    scopus 로고
    • Why People Move to the 'Sun-Belt': A Case Study of Long-Distance Migration to the Gold Coast, Australia
    • R. J. Stimson and J. Minnery, "Why People Move to the 'Sun-Belt': A Case Study of Long-Distance Migration to the Gold Coast, Australia," Urban Studies, vol. 35, pp. 193-214, 1998.
    • (1998) Urban Studies , vol.35 , pp. 193-214
    • Stimson, R.J.1    Minnery, J.2
  • 51
    • 23044524820 scopus 로고    scopus 로고
    • Customer satisfaction: A Meta-analysis of the Empirical Evidence
    • D. M. Szymanski and D. H. Henard, "Customer satisfaction: A Meta-analysis of the Empirical Evidence," Journalof Academy of Marketing Science, vol. 29, pp. 16-35, 2001.
    • (2001) Journalof Academy of Marketing Science , vol.29 , pp. 16-35
    • Szymanski, D.M.1    Henard, D.H.2
  • 53
    • 33847083896 scopus 로고    scopus 로고
    • How can the Web Help Build Customer Relationships? An Empirical Study on E-tailing
    • F. Wang and M. Head, "How can the Web Help Build Customer Relationships? An Empirical Study on E-tailing," Information & Management, vol. 44, pp. 115-129, 2007.
    • (2007) Information & Management , vol.44 , pp. 115-129
    • Wang, F.1    Head, M.2
  • 54
    • 0043129138 scopus 로고
    • Introduction to the Second Generation of Multivariate Analysis
    • H. Wold, Ed. New York, USA: Paragon House
    • H. Wold, "Introduction to the Second Generation of Multivariate Analysis," in Theoretical Empiricism, H. Wold, Ed. New York, USA: Paragon House, 1989.
    • (1989) Theoretical Empiricism
    • Wold, H.1
  • 55
    • 5644242209 scopus 로고    scopus 로고
    • Perceived Value, Satisfaction, and Loyalty: The Role of Switching Costs
    • Z. Yang and R. T. Perterson, "Perceived Value, Satisfaction, and Loyalty: The Role of Switching Costs," Psychology & Marketing, vol. 21, pp. 799-822, 2004.
    • (2004) Psychology & Marketing , vol.21 , pp. 799-822
    • Yang, Z.1    Perterson, R.T.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.