Is synergy always good? Clarifying the effect of innovation capital and customer capital on firm performance in two contexts

Technovation

Volumn 28, Issue 10, 2008, Pages 667-678

  Yang, Suechin ^a   Kang, Hsin Hong ^a  

^a NATIONAL CHENG KUNG UNIVERSITY   (Taiwan)

Author keywords

Customer capital; Firm performance; Innovation capital; Resource based view (RBV)

Indexed keywords

CLARIFICATION; CUSTOMER SATISFACTION; FLOW INTERACTIONS; INNOVATION; SALES;

ANALYTICAL RESULTS; CUSTOMER CAPITAL; EMPIRICAL ANALYSES; EMPIRICAL RESEARCH; FIRM PERFORMANCE; FUTURE RESEARCH DIRECTIONS; HIGH-TECHNOLOGY; INNOVATION CAPITAL; INTERACTION EFFECTS; MAIN EFFECTS; MANUFACTURING FIRMS; MANUFACTURING INDUSTRIES; PRACTICAL IMPLICATIONS; RESOURCE-BASED VIEW; RESOURCE-BASED VIEW (RBV);

TECHNOLOGY;

EID: 49549116649     PISSN: 01664972     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.technovation.2008.01.004     Document Type: Article

References (105)

1. Allen F. Secret Formula: How Brilliant Marketing and Relentless Salesmanship Made Coca-Cola the Best-Known Product in the World (1994), Harper Business Press, New York
2. Anderson J.C., and Gerbing D.W. Structural equation modeling in practice: a review and recommended two-step approach. Psychological Bulletin 103 3 (1988) 411-423
3. Bacharach S.B., Bamberger P.A., and Sonnenstuhl W.J. Driven to drink: managerial control, work-related risk factors, and employee problem drinking. Academy of Management Journal 45 4 (2002) 637-658
4. Bagozzi R.P., and Yi Y. On the evaluation of structure equations models. Academic of Marketing Science 16 3 (1988) 76-94
5. Bagozzi R.P., Yi Y., and Phillips L.W. Assessing construct validity in organizational research. Administrative Science Quarterly 36 1 (1991) 421-458
6. Bain J.S. Barriers to New Competition (1956), Harvard University Press, Cambridge, MA
7. Bain J.S. Industrial Organization (1968), Wiley, New York
8. Barney J.B. Firm resources and sustained competitive advantage. Journal of Management 17 (1991) 99-120
9. Barney J.B. Looking inside for competitive advantage. The Academy of Management Executive 9 (1995) 49-61
10. Barney J.B. Gaining and Sustaining Competitive Advantage (2002), Prentice-Hall, Englewood Cliffs, NJ
11. Bharadwaj A., Bharadwaj B., and Konsynski B. Information technology effects on firm performance as measured by Tobin's q. Management Science 45 6 (1999) 1008-1024
12. Bollen K.A. Structural Equations With Latent Variables (1989), Wiley, New York
13. Bonamici K., Lustgarten A., Ryan O., and Schlosser J. The 25 best products of the year. Fortune 150 12 (2004) 210
14. Bontis N. World Congress of Intellectual Capital Readings (2002), Butterworth-Heinemann/KMCI Press, Boston, MA
15. Boulding W., and Staelin R. Identifying generalizable effects of strategic actions on firm performance: the case of demand-side returns to R&D spending. Marketing Science 14 2 (1995) 222-236
16. Bregman A., Fuss M., and Regev H. High tech and productivity: evidence form Israeli industrial firms. European Economic Review 25 (1991) 1199-1221
17. Bukh P.N. Commentary: the relevance of intellectual capital disclosure: a paradox?. Accounting, Auditing and Accountability Journal 16 1 (2003) 49-56
18. Chaney P.K., Devinney T.M., and Winer R.S. The impact of new product introductions on the market value of firms. Journal of Business 64 4 (1991) 573-610
19. Chauvin K.W., and Hirschey M. Advertising, research-and-development expenditures and the market value of the firm. Financial Management 22 4 (1993) 128-140
20. Choo C.W., and Bontis N. The Strategic Management of Intellectual Capital and Organizational Knowledge (2002), Oxford University Press, New York, NY
21. Chorev S., and Anderson A.R. Success in Israeli high-tech start-ups; critical factors and process. Technovation 26 (2006) 162-174
22. Christensen C.M. The Innovator's Dilemma: the Revolutionary Book That will Change the Way You do Business (2003), Harvard Business School Press
23. Connolly R.A., and Hirschey M. Firm size and the effect of R&D on Tobin's q. R & D Management 35 2 (2005) 217-223
24. Daghfous A., and White G.R. Information and innovation-a comprehensive representation. Research Policy 23 3 (1994) 267-280
25. Day G.S. The capabilities of market-driven organizations. Journal of Marketing 58 October (1994) 37-52
26. Deeds D.L., Decarlos D., and Coombs J. Dynamic capabilities and new product development in high technology ventures: an empirical analysis of new biotechnology firms. Journal of Business Venturing 15 3 (2000) 211-229
27. Dutta S., Narasimhan O., and Rajiv S. Success in high-technology markets: is marketing capability critical?. Marketing Science 18 4 (1999) 547-568
28. Edvinsson L., and Malone M.S. Intellectual Capital: Realizing Your Company's True Value by finding it's Hidden Roots (1997), HarperCollins Publishers Inc., New York
29. Edvinsson L., and Sullivan P. Developing a model for managing intellectual capital. European Management Journal 14 4 (1996) 356-364
30. Eisenhardt K.M., and Martin J.A. Dynamic capabilities: what are they?. Strategic Management Journal 21 10-11 (2000) 1105-1121
31. Galbreath J. Which resources matter the most to firm success? An exploratory study of resource-based theory. Technovation 25 (2005) 979-987
32. Galende J. Analysis of technological innovation from business economics and management. Technovation 26 (2006) 300-311
33. Gardner D.M., Johnson F., Moonkyu L., and Wilkinson I. A contingency approach to marketing high-technology products. European Journal of Marketing 34 9/10 (2000) 1053-1077
34. Grant R.M. The resource-based theory of competitive advantage: implications for strategy. California Management Review 22 (1991) 114-135
35. Grindley P.C., and Teece D.J. Managing intellectual capital: licensing and cross-licensing in semiconductors and electronics. California Management Review 39 2 (1997) 8-42
36. Gunn E.P. Venture capital is the new R&D. Fortune 138 12 (1998) 235-237
37. Guthrie J.P. High involvement work practices, turnover and productivity: evidence from New Zealand. Academy of Management Journal 44 (2001) 180-190
38. Hall R. The strategic analysis of intangible resources. Strategic Management Journal 13 (1992) 135-144
39. Hansen P.A., and Serin G. Will low technology products disappear? The hidden innovation processes in low technology industries. Technological Forecasting and Social Change 55 (1997) 179-191
40. Hanvanich S., Sivakumar K., and Hult G.T.M. The relationship of learning and memory with organizational performance: the moderating role of turbulence. Journal of the Academy of Marketing Science 34 4 (2006) 600-612
41. Hauknes J. Norwegian input-output clusters and innovation patterns. OECD Proceedings: Boosting Innovation. The Cluster Approach (1999), OECD Publications Service, Paris 60-90
42. Hsu C.W., and Chiang H.C. The government strategy for the upgrading of industrial technology in Taiwan. Technovation 21 2 (2001) 123-132
43. Hsu P.F., Kraemer K.L., and Dunkle D. Determinants of e-business use in US firms. International Journal of Electronic Commerce 10 4 (2006) 9-45
44. Hult G.T.M., and Ketchen Jr. D.J. Does market orientation matter? A test of the relationship between positional advantage and performance. Strategic Management Journal 22 (2001) 899-906
45. Hunt S.D. A General Theory of Competition (2000), Sage Publications, Thousand Oaks, CA
46. Johns G. The essential impact of context on organizational behavior. Academy of Management Review 31 2 (2006) 386-408
47. Kaplan R.S., and Norton D.P. The Balanced Scorecard: Translating Strategy into Action (1996), Harvard Business School Press, Boston, MA
48. Kenny D.A., and Judd C.M. Estimating the nonlinear and interaction effects of latent variables. Psychological Bulletin 96 (1984) 201-210
49. Kessler E.H., and Chakrabarti A.K. Innovation speed: a conceptual model of context, antecedents, and outcomes. Academy of Management Review 21 4 (1996) 1143-1191
50. Kor Y.Y., and Mahoney J.T. Penrose's resource-based approach: the process and product of research creativity. Journal of Management Studies 37 1 (2000) 109-128
51. Lang L.H.P., and Stulz R.M. Tobin's Q, corporate diversification, and firm performance. Journal of Political Economy 102 (1994) 1248-1280
52. Lawrence R.Z. Can America Compete (1984), The Brookings Institution, Washington
53. Le S.A., Walters B., and Kroll M. The moderating effects of external monitors on the relationship between R&D spending and firm performance. Journal of Business Research 59 (2006) 278-287
54. Lewis P. The best of tech, the worst of tech. Fortune 150 13 (2004) 48
55. Lin B.W., and Chen J.S. Corporate technology portfolios and R&D performance measures: a study of technology intensive firms. R & D Management 35 2 (2005) 157-170
56. Lindenberg E.B., and Ross S.A. Tobin's q ratio and industrial organization. Journal of Business 54 (1981) 1-32
57. LöLfsten H., and LindeloöLf P. R&D networks and product innovation patterns-academic and non-academic new technology-based firms on Science Parks. Technovation 25 (2005) 1025-1037
58. Louis Y.Y.L., and Chyan Y. The R&D and marketing cooperation across new product development stages: an empirical study of Taiwan's IT industry. Industrial Marketing Management 33 7 (2004) 593-605
59. Luo X.M., Griffith D.A., Liu S.S., and Shi Y.Z. The effects of customer relationships and social capital on firm performance: a Chinese business illustration. Journal of International Marketing 12 4 (2004) 25-45
60. Lynn G.S., Schnaars S.P., and Skov R.B. Survey of new product forecasting practices in industrial high technology, and low technology businesses. Industrial Marketing Management 28 (1999) 565-571
61. March A. Usability-the new dimension of product design. Harvard Business Review 72 5 (1994) 144-149
62. Mason E.S. Price and production policies of large scales enterprises. America Economic Review 29 (1939) 61-74
63. McGahan A.M. The performance of US corporations. Journal of Industrial Economics 47 (1999) 373-398
64. McGahan A.M., and Silverman B.S. Profiting from technological innovation by others: the effect of competitor patenting on firm value. Research Policy 35 (2006) 1222-1242
65. McKee D.O., Varadarajan R., and Pride W.M. Strategic adaptability and market performance: a market-contingent perspective. Journal of Marketing 53 3 (1989) 21-35
66. Medcof J.W., and Rumpel S. High technology workers and total rewards. Journal of High Technology Management Research 18 (2007) 59-72
67. Menon A., Jaworski B.J., and Kohli A.K. Product quality: impact of interdepartmentalinteractions. Journal of the Academy of Marketing Science 25 3 (1997) 187-200
68. Miller D., and Shamsie J. The resource-based view of the firm in two enviornments: the Hollywood film studios from 1936 to 1965. Academy of Management Journal 39 3 (1996) 519-543
69. Mintzberg H. Crafting strategy. Harvard Business Review 65 1 (1987) 66-75
70. Monck C.S.P., Porter R.B., Quintas P., Storey D.J., and Wynarczyk P. Science Parks and the Growth of High Technology Firms (1988), Croom Helm, London
71. Montgomery C., and Wernerfelt B. Diversification, ricardian rents, and Tobin's q. Rand Journal of Economics 19 (1988) 623-632
72. Mouritsen J., Larsen H.T., and Bukh P.N. Valuing the future: intellectual capital accounts at Skandia. Accounting, Auditing and Accountability Journal 14 4 (2001) 399-422
73. Nelson R., and Winter S. An Evolutionary Theory of Economic Change (1982), Harvard University Press, Cambridge, MA
74. O'Regan N., and Ghobadian A. Strategic planning-a comparison of high and low technology manufacturing small firms. Technovation 25 (2005) 1107-1117
75. Perlmuter D. How to maintain competitiveness in high-tech. Haaretz Newspaper (2003) 20.10 (in Hebrew)
76. Peters T.J., and Waterman R.H. In Search of Excellence: Lessons from America's Best-Run Companies (1982), Harper & Row, New York
77. Petty R., and Guthrie J. Intellectual capital literature review. Journal of Intellectual Capital 1 2 (2000) 155-176
78. Porter M.E. Competitive Advantage (1985), The Free Press, New York
79. Ray G., Barney J.B., and Muhanna W.A. Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource-based view. Strategic Management Journal 25 (2004) 23-37
80. Rosen D.E., Schroeder J.E., and Purinton E.F. Marketing high tech products: lessons in customer focus from the marketplace. Academy of Marketing Science Review 6 (1998) 1-17
81. Rousseau D.M., and Fried Y. Location, location, location: contextualizing organizational research. Journal of Organizational Behavior 22 1 (2001) 1-13
82. Salinger M.A. Tobin's q, unionization, and the concentration-profits relationship. Rand Journal of Economics 15 (1984) 159-170
83. Sher P.J., and Yang P.Y. The effects of innovative capabilities and R&D clustering on firm performance: the evidence of Taiwan's semiconductor industry. Technovation 25 1 (2005) 33-43
84. Smith D.C., and Andrews J. Rethinking the effect of perceived fit on customers' evaluations of new products. Journal of the Academy of Marketing Science 23 (1995) 115-124
85. Smith M.F., Sinha I., Lancioni R., and Forman H. Role of market turbulence in shaping pricing strategy. Industrial Marketing Management 28 (1999) 637-649
86. Song M., Droge C., Hanvanich S., and Calantone R. Marketing and technology resource complementarity: an analysis of their interaction effect in two environmental contexts. Strategic Management Journal 26 3 (2005) 259-276
87. Sougiannis T. The accounting based valuation of corporate R&D. The Accounting Review 69 1 (1994) 44-68
88. Stewart T.A. Intellectural Capital: The New Wealth of Organizations (1997), Currency and Doubleday, New York
89. Sung T.K., and Gibson D.V. Critical success factors in electronic commerce: Korean experiences. Journal of Organizational Computing and Electronic Commerce 15 1 (2005) 19-34
90. Teece D.J. Profiting from technological innovation: implications for integration, collaborating, licensing and public policy. Research Policy 15 (1986) 285-305
91. Teece D.J., Pisano G., and Shuen A. Dynamic capitalities and strategic management. Strategic Management Journal 18 7 (1997) 509-533
92. Tena A.B.E., Llusar J.C.B., and Puig V.R. Measuring the relationship between total quality management and sustainable competitive advantage: a resource-based view. Total Quality Management 12 7-8 (2001) 932-938
93. Tiegs R.B., Tetrick L.E., and Fried Y. Growth need strength and context satisfactions as moderators of the relations of the job characteristics model. Journal of Management 18 3 (1992) 575-593
94. Titman S., and Wessels R. The determinants of capital structure choice. Journal of Finance 43 (1988) 1-20
95. Tsai D.H., and Chen T.G. Intra- and inter-industry R&D spillovers and exogenous technical change effects: evidence from Taiwan high-tech plant-level data. Academia Economic Papers 30 2 (2002) 175-204
96. Tseng C.Y., and Goo Y.J.J. Intellectual capital and corporate value in an emerging economy: empirical study of Taiwanese manufacturers. R&D Management 35 2 (2005) 187-201
97. Van Hulst N., and Olds B. On the high tech snobbery. Research Policy 22 (1993) 455-462
98. Vivero R.L. The impact of process innovations on firm's productivity growth: the case of Spain. Applied Economics 34 8 (2002) 1007-1016
99. Wang W.Y., and Chang C. Intellectual capital and performance in causal models: evidence from the information technology industry in Taiwan. Journal of Intellectual Capital 6 2 (2005) 222-236
100. Wernerfelt B. A resource-based view of the firm. Strategic Management Journal 5 (1984) 171-180
101. Woodcock C.P., Beamish P.W., and Makino S. Ownership-based entry mode strategies and international performance. Journal of International Business Studies 25 (1994) 253-273
102. Wu J., and Pangarkar N. Rising to the global challenge: strategies for firms in emerging markets. Long Range Planning 39 3 (2006) 295-313
103. Yoshikawa T., Phan P.H., and David P. The impact of ownership structure on wage intensity in Japanese corporations. Journal of Management 31 2 (2005) 278-300
104. Zander I., and Zander U. The inside track: on the important (but neglected) role of customers in the resource-based view of strategy and firm growth. Journal of Management Studies 42 8 (2005) 1519-1548
105. Zeng J.L. Innovative vs. imitative R&D and economic growth. Journal of Development Economics 64 2 (2001) 499-528