A next generation multimedia call center for Internet commerce: IMC

Journal of Organizational Computing and Electronic Commerce

Volumn 10, Issue 4, 2000, Pages 227-240

  Moon, Bong Ki ^b   Lee, Jae Kyu ^a   Lee, Kyoung Jun ^b  

^a Korea Advanced Institute of Science and Technology (KAIST)   (South Korea)

^b NONE

Author keywords

Call center; Computer telephony integration; Electronic commerce; Human embedded system; Internet commerce; Internet shopping mall

Indexed keywords

EID: 0040568444     PISSN: 10919392     EISSN: None     Source Type: Journal    
DOI: 10.1207/S15327744JOCE1004_02     Document Type: Article

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