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Volumn 5, Issue 4, 2008, Pages 345-363

E-government evaluation: Towards a multidimensional framework

Author keywords

E government; Financial value; Information technology evaluaion; Literature review; Multiple stakeholders; Multiple value dimensions; Political value; Public sector IT; Social value

Indexed keywords


EID: 48049121710     PISSN: 17407494     EISSN: 17407508     Source Type: Journal    
DOI: 10.1504/EG.2008.019521     Document Type: Article
Times cited : (57)

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