Measuring the performance of electronic government services

Information and Management

Volumn 41, Issue 3, 2004, Pages 369-375

  Steyaert, Joan C ^a,b  

^a General Services Administration ^*  (United States)

^b General Services Administration   (United States)

Author keywords

Customer satisfaction; Customer surveys; E government services; Performance metrics; Web statistics

Indexed keywords

CUSTOMER SATISFACTION; ELECTRONIC COMMERCE; INFORMATION SERVICES; MARKETING; ONLINE SYSTEMS; STATISTICAL TESTS; TELECOMMUNICATION TRAFFIC; WORLD WIDE WEB;

ELECTRONIC GOVERNMENT (E-GOVERNMENT) SERVICES; INFORMATION SYSTEMS (IS);

GOVERNMENT DATA PROCESSING;

EID: 0346151190     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0378-7206(03)00025-9     Document Type: Article

References (17)

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3. ComScore Media Metrix. Web Survey USPS E-Business, 2002.
4. Executive Office of the President, A Blue Print for New Beginnings, Office of Management and Budget, General Printing Office, Washington, DC, 2001.
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