Perceived service quality, perceived value and recommendation A study among Canadian public library users

Library Management

Volumn 29, Issue 4-5, 2008, Pages 352-366

  Ladhari, Riadh ^a   Morales, Miguel ^b  

^a UNIVERSITÉ DE MONCTON   (Canada)

^b SAINT MARY S UNIVERSITY   (Canada)

Author keywords

Canada; Customer services quality; Perception; Public libraries

Indexed keywords

EID: 44349178778     PISSN: 01435124     EISSN: None     Source Type: Journal    
DOI: 10.1108/01435120810869129     Document Type: Article

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