Scaling users' perceptions of liprary service quality using item response theory: A LibQUAL+™ study

Portal

Volumn 5, Issue 1, 2005, Pages 93-104

  Wei, Youhua ^a   Thompson, Bruce ^b,c   Cook, C Colleen ^b  

^a UNIVERSITY OF FLORIDA   (United States)

^b TEXAS A AND M UNIVERSITY   (United States)

^c BAYLOR COLLEGE OF MEDICINE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 13644254956     PISSN: 15312542     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (29)

1. Amos Lakos and Shelley Phipps, "Creating a Culture of Assessment: A Catalyst for Organizational Change," portal: Libraries and the Academy 4, 3 (July 2004): 346-8.
2. Colleen Cook, Fred Heath, and Bruce Thompson, "Users' Hierarchical Perspectives on Library Service Quality: A 'LibQUAL+™' Study," College and Research Libraries 62, 2 (March 2001): 147-53; Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "LibQUAL+™; Service Quality Assessment in Research Libraries," IFLA Journal 27, 4 (2001): 264-8; Fred Heath, Martha Kyrillidou, and Consuella Askew, eds., "Libraries Act on Their LibQUAL+™ Findings: From Data to Action," special issue, Journal of Library Administration 40, 3/4 (Fall 2004); C. A. Snyder, "Measuring Library Service Quality with a Focus on the LibQUAL+™ Project: An Interview with Fred Heath," Library Administration & Management 16 (Winter 2002): 4-7; Bruce Thompson, Colleen Cook, and Fred Heath, "Two Short Forms of the LibQUAL+™ Survey Assessing Users' Perceptions of Library Service Quality," Library Quarterly 73 (April 2003): 453-65; Colleen Cook and Fred Heath, "Users' Perceptions of Library Service Quality: A 'LibQUAL+™' Qualitative Study," Library Trends 49, 4 (Spring 2001): 548-84; Colleen Cook, guest ed., "The Maturation of Assessment in Academic Libraries: The Role of LibQUAL+™," special issue, Performance Measurement and Metrics 3, 2 (May 2002); Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "The Search for New Measures: The ARL 'LibQUAL+™' Study - A Preliminary Report," portal: Libraries and the Academy 1, 1 (January 2001): 65-74; Bruce Thompson, Colleen Cook, and Fred Heath, "How Many Dimensions Does It Take to Measure Users' Perceptions of Libraries? A 'LibQUAL+™' Study," portal: Libraries and the Academy 1, 2 (April 2001): 129-38; Colleen Cook, Fred Heath, and Bruce Thompson, "'Zones of Tolerance' in Perceptions of Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 3, 1 January 2003): 113-23; Fred Heath, Colleen Cook, Martha Kyrillidou, and Bruce Thompson, "ARL Index and Other Validity Correlates of LibQUAL+™ Scores," portal: Libraries and the Academy 2, 1 (January 2002): 27-42; and Colleen Cook, Fred Heath, and Bruce Thompson, "Score Norms for Improving Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 2, 1 (January 2002): 13-26.
3. Colleen Cook, Fred Heath, and Bruce Thompson, "Users' Hierarchical Perspectives on Library Service Quality: A 'LibQUAL+z™' Study," College and Research Libraries 62, 2 (March 2001): 147-53; Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "LibQUAL+™; Service Quality Assessment in Research Libraries," IFLA Journal 27, 4 (2001): 264-8; Fred Heath, Martha Kyrillidou, and Consuella Askew, eds., "Libraries Act on Their LibQUAL+™ Findings: From Data to Action," special issue, Journal of Library Administration 40, 3/4 (Fall 2004); C. A. Snyder, "Measuring Library Service Quality with a Focus on the LibQUAL+™ Project: An Interview with Fred Heath," Library Administration & Management 16 (Winter 2002): 4-7; Bruce Thompson, Colleen Cook, and Fred Heath, "Two Short Forms of the LibQUAL+™ Survey Assessing Users' Perceptions of Library Service Quality," Library Quarterly 73 (April 2003): 453-65; Colleen Cook and Fred Heath, "Users' Perceptions of Library Service Quality: A 'LibQUAL+™' Qualitative Study," Library Trends 49, 4 (Spring 2001): 548-84; Colleen Cook, guest ed., "The Maturation of Assessment in Academic Libraries: The Role of LibQUAL+™," special issue, Performance Measurement and Metrics 3, 2 (May 2002); Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "The Search for New Measures: The ARL 'LibQUAL+™' Study - A Preliminary Report," portal: Libraries and the Academy 1, 1 (January 2001): 65-74; Bruce Thompson, Colleen Cook, and Fred Heath, "How Many Dimensions Does It Take to Measure Users' Perceptions of Libraries? A 'LibQUAL+™' Study," portal: Libraries and the Academy 1, 2 (April 2001): 129-38; Colleen Cook, Fred Heath, and Bruce Thompson, "'Zones of Tolerance' in Perceptions of Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 3, 1 January 2003): 113-23; Fred Heath, Colleen Cook, Martha Kyrillidou, and Bruce Thompson, "ARL Index and Other Validity Correlates of LibQUAL+™ Scores," portal: Libraries and the Academy 2, 1 (January 2002): 27-42; and Colleen Cook, Fred Heath, and Bruce Thompson, "Score Norms for Improving Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 2, 1 (January 2002): 13-26.
4. Colleen Cook, Fred Heath, and Bruce Thompson, "Users' Hierarchical Perspectives on Library Service Quality: A 'LibQUAL+™' Study," College and Research Libraries 62, 2 (March 2001): 147-53; Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "LibQUAL+™; Service Quality Assessment in Research Libraries," IFLA Journal 27, 4 (2001): 264-8; Fred Heath, Martha Kyrillidou, and Consuella Askew, eds., "Libraries Act on Their LibQUAL+™ Findings: From Data to Action," special issue, Journal of Library Administration 40, 3/4 (Fall 2004); C. A. Snyder, "Measuring Library Service Quality with a Focus on the LibQUAL+™ Project: An Interview with Fred Heath," Library Administration & Management 16 (Winter 2002): 4-7; Bruce Thompson, Colleen Cook, and Fred Heath, "Two Short Forms of the LibQUAL+™ Survey Assessing Users' Perceptions of Library Service Quality," Library Quarterly 73 (April 2003): 453-65; Colleen Cook and Fred Heath, "Users' Perceptions of Library Service Quality: A 'LibQUAL+™' Qualitative Study," Library Trends 49, 4 (Spring 2001): 548-84; Colleen Cook, guest ed., "The Maturation of Assessment in Academic Libraries: The Role of LibQUAL+™," special issue, Performance Measurement and Metrics 3, 2 (May 2002); Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "The Search for New Measures: The ARL 'LibQUAL+™' Study - A Preliminary Report," portal: Libraries and the Academy 1, 1 (January 2001): 65-74; Bruce Thompson, Colleen Cook, and Fred Heath, "How Many Dimensions Does It Take to Measure Users' Perceptions of Libraries? A 'LibQUAL+™' Study," portal: Libraries and the Academy 1, 2 (April 2001): 129-38; Colleen Cook, Fred Heath, and Bruce Thompson, "'Zones of Tolerance' in Perceptions of Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 3, 1 January 2003): 113-23; Fred Heath, Colleen Cook, Martha Kyrillidou, and Bruce Thompson, "ARL Index and Other Validity Correlates of LibQUAL+™ Scores," portal: Libraries and the Academy 2, 1 (January 2002): 27-42; and Colleen Cook, Fred Heath, and Bruce Thompson, "Score Norms for Improving Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 2, 1 (January 2002): 13-26.
5. Colleen Cook, Fred Heath, and Bruce Thompson, "Users' Hierarchical Perspectives on Library Service Quality: A 'LibQUAL+™' Study," College and Research Libraries 62, 2 (March 2001): 147-53; Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "LibQUAL+™; Service Quality Assessment in Research Libraries," IFLA Journal 27, 4 (2001): 264-8; Fred Heath, Martha Kyrillidou, and Consuella Askew, eds., "Libraries Act on Their LibQUAL+™ Findings: From Data to Action," special issue, Journal of Library Administration 40, 3/4 (Fall 2004); C. A. Snyder, "Measuring Library Service Quality with a Focus on the LibQUAL+™ Project: An Interview with Fred Heath," Library Administration & Management 16 (Winter 2002): 4-7; Bruce Thompson, Colleen Cook, and Fred Heath, "Two Short Forms of the LibQUAL+™ Survey Assessing Users' Perceptions of Library Service Quality," Library Quarterly 73 (April 2003): 453-65; Colleen Cook and Fred Heath, "Users' Perceptions of Library Service Quality: A 'LibQUAL+™' Qualitative Study," Library Trends 49, 4 (Spring 2001): 548-84; Colleen Cook, guest ed., "The Maturation of Assessment in Academic Libraries: The Role of LibQUAL+™," special issue, Performance Measurement and Metrics 3, 2 (May 2002); Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "The Search for New Measures: The ARL 'LibQUAL+™' Study - A Preliminary Report," portal: Libraries and the Academy 1, 1 (January 2001): 65-74; Bruce Thompson, Colleen Cook, and Fred Heath, "How Many Dimensions Does It Take to Measure Users' Perceptions of Libraries? A 'LibQUAL+™' Study," portal: Libraries and the Academy 1, 2 (April 2001): 129-38; Colleen Cook, Fred Heath, and Bruce Thompson, "'Zones of Tolerance' in Perceptions of Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 3, 1 January 2003): 113-23; Fred Heath, Colleen Cook, Martha Kyrillidou, and Bruce Thompson, "ARL Index and Other Validity Correlates of LibQUAL+™ Scores," portal: Libraries and the Academy 2, 1 (January 2002): 27-42; and Colleen Cook, Fred Heath, and Bruce Thompson, "Score Norms for Improving Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 2, 1 (January 2002): 13-26.
6. Colleen Cook, Fred Heath, and Bruce Thompson, "Users' Hierarchical Perspectives on Library Service Quality: A 'LibQUAL+™' Study," College and Research Libraries 62, 2 (March 2001): 147-53; Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "LibQUAL+™; Service Quality Assessment in Research Libraries," IFLA Journal 27, 4 (2001): 264-8; Fred Heath, Martha Kyrillidou, and Consuella Askew, eds., "Libraries Act on Their LibQUAL+™ Findings: From Data to Action," special issue, Journal of Library Administration 40, 3/4 (Fall 2004); C. A. Snyder, "Measuring Library Service Quality with a Focus on the LibQUAL+™ Project: An Interview with Fred Heath," Library Administration & Management 16 (Winter 2002): 4-7; Bruce Thompson, Colleen Cook, and Fred Heath, "Two Short Forms of the LibQUAL+™ Survey Assessing Users' Perceptions of Library Service Quality," Library Quarterly 73 (April 2003): 453-65; Colleen Cook and Fred Heath, "Users' Perceptions of Library Service Quality: A 'LibQUAL+™' Qualitative Study," Library Trends 49, 4 (Spring 2001): 548-84; Colleen Cook, guest ed., "The Maturation of Assessment in Academic Libraries: The Role of LibQUAL+™," special issue, Performance Measurement and Metrics 3, 2 (May 2002); Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "The Search for New Measures: The ARL 'LibQUAL+™' Study - A Preliminary Report," portal: Libraries and the Academy 1, 1 (January 2001): 65-74; Bruce Thompson, Colleen Cook, and Fred Heath, "How Many Dimensions Does It Take to Measure Users' Perceptions of Libraries? A 'LibQUAL+™' Study," portal: Libraries and the Academy 1, 2 (April 2001): 129-38; Colleen Cook, Fred Heath, and Bruce Thompson, "'Zones of Tolerance' in Perceptions of Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 3, 1 January 2003): 113-23; Fred Heath, Colleen Cook, Martha Kyrillidou, and Bruce Thompson, "ARL Index and Other Validity Correlates of LibQUAL+™ Scores," portal: Libraries and the Academy 2, 1 (January 2002): 27-42; and Colleen Cook, Fred Heath, and Bruce Thompson, "Score Norms for Improving Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 2, 1 (January 2002): 13-26.
7. Colleen Cook, Fred Heath, and Bruce Thompson, "Users' Hierarchical Perspectives on Library Service Quality: A 'LibQUAL+™' Study," College and Research Libraries 62, 2 (March 2001): 147-53; Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "LibQUAL+™; Service Quality Assessment in Research Libraries," IFLA Journal 27, 4 (2001): 264-8; Fred Heath, Martha Kyrillidou, and Consuella Askew, eds., "Libraries Act on Their LibQUAL+™ Findings: From Data to Action," special issue, Journal of Library Administration 40, 3/4 (Fall 2004); C. A. Snyder, "Measuring Library Service Quality with a Focus on the LibQUAL+™ Project: An Interview with Fred Heath," Library Administration & Management 16 (Winter 2002): 4-7; Bruce Thompson, Colleen Cook, and Fred Heath, "Two Short Forms of the LibQUAL+™ Survey Assessing Users' Perceptions of Library Service Quality," Library Quarterly 73 (April 2003): 453-65; Colleen Cook and Fred Heath, "Users' Perceptions of Library Service Quality: A 'LibQUAL+™' Qualitative Study," Library Trends 49, 4 (Spring 2001): 548-84; Colleen Cook, guest ed., "The Maturation of Assessment in Academic Libraries: The Role of LibQUAL+™," special issue, Performance Measurement and Metrics 3, 2 (May 2002); Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "The Search for New Measures: The ARL 'LibQUAL+™' Study - A Preliminary Report," portal: Libraries and the Academy 1, 1 (January 2001): 65-74; Bruce Thompson, Colleen Cook, and Fred Heath, "How Many Dimensions Does It Take to Measure Users' Perceptions of Libraries? A 'LibQUAL+™' Study," portal: Libraries and the Academy 1, 2 (April 2001): 129-38; Colleen Cook, Fred Heath, and Bruce Thompson, "'Zones of Tolerance' in Perceptions of Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 3, 1 January 2003): 113-23; Fred Heath, Colleen Cook, Martha Kyrillidou, and Bruce Thompson, "ARL Index and Other Validity Correlates of LibQUAL+™ Scores," portal: Libraries and the Academy 2, 1 (January 2002): 27-42; and Colleen Cook, Fred Heath, and Bruce Thompson, "Score Norms for Improving Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 2, 1 (January 2002): 13-26.
8. Colleen Cook, Fred Heath, and Bruce Thompson, "Users' Hierarchical Perspectives on Library Service Quality: A 'LibQUAL+™' Study," College and Research Libraries 62, 2 (March 2001): 147-53; Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "LibQUAL+™; Service Quality Assessment in Research Libraries," IFLA Journal 27, 4 (2001): 264-8; Fred Heath, Martha Kyrillidou, and Consuella Askew, eds., "Libraries Act on Their LibQUAL+™ Findings: From Data to Action," special issue, Journal of Library Administration 40, 3/4 (Fall 2004); C. A. Snyder, "Measuring Library Service Quality with a Focus on the LibQUAL+™ Project: An Interview with Fred Heath," Library Administration & Management 16 (Winter 2002): 4-7; Bruce Thompson, Colleen Cook, and Fred Heath, "Two Short Forms of the LibQUAL+™ Survey Assessing Users' Perceptions of Library Service Quality," Library Quarterly 73 (April 2003): 453-65; Colleen Cook and Fred Heath, "Users' Perceptions of Library Service Quality: A 'LibQUAL+™' Qualitative Study," Library Trends 49, 4 (Spring 2001): 548-84; Colleen Cook, guest ed., "The Maturation of Assessment in Academic Libraries: The Role of LibQUAL+™," special issue, Performance Measurement and Metrics 3, 2 (May 2002); Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "The Search for New Measures: The ARL 'LibQUAL+™' Study - A Preliminary Report," portal: Libraries and the Academy 1, 1 (January 2001): 65-74; Bruce Thompson, Colleen Cook, and Fred Heath, "How Many Dimensions Does It Take to Measure Users' Perceptions of Libraries? A 'LibQUAL+™' Study," portal: Libraries and the Academy 1, 2 (April 2001): 129-38; Colleen Cook, Fred Heath, and Bruce Thompson, "'Zones of Tolerance' in Perceptions of Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 3, 1 January 2003): 113-23; Fred Heath, Colleen Cook, Martha Kyrillidou, and Bruce Thompson, "ARL Index and Other Validity Correlates of LibQUAL+™ Scores," portal: Libraries and the Academy 2, 1 (January 2002): 27-42; and Colleen Cook, Fred Heath, and Bruce Thompson, "Score Norms for Improving Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 2, 1 (January 2002): 13-26.
9. Colleen Cook, Fred Heath, and Bruce Thompson, "Users' Hierarchical Perspectives on Library Service Quality: A 'LibQUAL+™' Study," College and Research Libraries 62, 2 (March 2001): 147-53; Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "LibQUAL+™; Service Quality Assessment in Research Libraries," IFLA Journal 27, 4 (2001): 264-8; Fred Heath, Martha Kyrillidou, and Consuella Askew, eds., "Libraries Act on Their LibQUAL+™ Findings: From Data to Action," special issue, Journal of Library Administration 40, 3/4 (Fall 2004); C. A. Snyder, "Measuring Library Service Quality with a Focus on the LibQUAL+™ Project: An Interview with Fred Heath," Library Administration & Management 16 (Winter 2002): 4-7; Bruce Thompson, Colleen Cook, and Fred Heath, "Two Short Forms of the LibQUAL+™ Survey Assessing Users' Perceptions of Library Service Quality," Library Quarterly 73 (April 2003): 453-65; Colleen Cook and Fred Heath, "Users' Perceptions of Library Service Quality: A 'LibQUAL+™' Qualitative Study," Library Trends 49, 4 (Spring 2001): 548-84; Colleen Cook, guest ed., "The Maturation of Assessment in Academic Libraries: The Role of LibQUAL+™," special issue, Performance Measurement and Metrics 3, 2 (May 2002); Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "The Search for New Measures: The ARL 'LibQUAL+™' Study - A Preliminary Report," portal: Libraries and the Academy 1, 1 (January 2001): 65-74; Bruce Thompson, Colleen Cook, and Fred Heath, "How Many Dimensions Does It Take to Measure Users' Perceptions of Libraries? A 'LibQUAL+™' Study," portal: Libraries and the Academy 1, 2 (April 2001): 129-38; Colleen Cook, Fred Heath, and Bruce Thompson, "'Zones of Tolerance' in Perceptions of Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 3, 1 January 2003): 113-23; Fred Heath, Colleen Cook, Martha Kyrillidou, and Bruce Thompson, "ARL Index and Other Validity Correlates of LibQUAL+™ Scores," portal: Libraries and the Academy 2, 1 (January 2002): 27-42; and Colleen Cook, Fred Heath, and Bruce Thompson, "Score Norms for Improving Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 2, 1 (January 2002): 13-26.
10. Colleen Cook, Fred Heath, and Bruce Thompson, "Users' Hierarchical Perspectives on Library Service Quality: A 'LibQUAL+™' Study," College and Research Libraries 62, 2 (March 2001): 147-53; Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "LibQUAL+™; Service Quality Assessment in Research Libraries," IFLA Journal 27, 4 (2001): 264-8; Fred Heath, Martha Kyrillidou, and Consuella Askew, eds., "Libraries Act on Their LibQUAL+™ Findings: From Data to Action," special issue, Journal of Library Administration 40, 3/4 (Fall 2004); C. A. Snyder, "Measuring Library Service Quality with a Focus on the LibQUAL+™ Project: An Interview with Fred Heath," Library Administration & Management 16 (Winter 2002): 4-7; Bruce Thompson, Colleen Cook, and Fred Heath, "Two Short Forms of the LibQUAL+™ Survey Assessing Users' Perceptions of Library Service Quality," Library Quarterly 73 (April 2003): 453-65; Colleen Cook and Fred Heath, "Users' Perceptions of Library Service Quality: A 'LibQUAL+™' Qualitative Study," Library Trends 49, 4 (Spring 2001): 548-84; Colleen Cook, guest ed., "The Maturation of Assessment in Academic Libraries: The Role of LibQUAL+™," special issue, Performance Measurement and Metrics 3, 2 (May 2002); Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "The Search for New Measures: The ARL 'LibQUAL+™' Study - A Preliminary Report," portal: Libraries and the Academy 1, 1 (January 2001): 65-74; Bruce Thompson, Colleen Cook, and Fred Heath, "How Many Dimensions Does It Take to Measure Users' Perceptions of Libraries? A 'LibQUAL+™' Study," portal: Libraries and the Academy 1, 2 (April 2001): 129-38; Colleen Cook, Fred Heath, and Bruce Thompson, "'Zones of Tolerance' in Perceptions of Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 3, 1 January 2003): 113-23; Fred Heath, Colleen Cook, Martha Kyrillidou, and Bruce Thompson, "ARL Index and Other Validity Correlates of LibQUAL+™ Scores," portal: Libraries and the Academy 2, 1 (January 2002): 27-42; and Colleen Cook, Fred Heath, and Bruce Thompson, "Score Norms for Improving Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 2, 1 (January 2002): 13-26.
11. Colleen Cook, Fred Heath, and Bruce Thompson, "Users' Hierarchical Perspectives on Library Service Quality: A 'LibQUAL+™' Study," College and Research Libraries 62, 2 (March 2001): 147-53; Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "LibQUAL+™; Service Quality Assessment in Research Libraries," IFLA Journal 27, 4 (2001): 264-8; Fred Heath, Martha Kyrillidou, and Consuella Askew, eds., "Libraries Act on Their LibQUAL+™ Findings: From Data to Action," special issue, Journal of Library Administration 40, 3/4 (Fall 2004); C. A. Snyder, "Measuring Library Service Quality with a Focus on the LibQUAL+™ Project: An Interview with Fred Heath," Library Administration & Management 16 (Winter 2002): 4-7; Bruce Thompson, Colleen Cook, and Fred Heath, "Two Short Forms of the LibQUAL+™ Survey Assessing Users' Perceptions of Library Service Quality," Library Quarterly 73 (April 2003): 453-65; Colleen Cook and Fred Heath, "Users' Perceptions of Library Service Quality: A 'LibQUAL+™' Qualitative Study," Library Trends 49, 4 (Spring 2001): 548-84; Colleen Cook, guest ed., "The Maturation of Assessment in Academic Libraries: The Role of LibQUAL+™," special issue, Performance Measurement and Metrics 3, 2 (May 2002); Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "The Search for New Measures: The ARL 'LibQUAL+™' Study - A Preliminary Report," portal: Libraries and the Academy 1, 1 (January 2001): 65-74; Bruce Thompson, Colleen Cook, and Fred Heath, "How Many Dimensions Does It Take to Measure Users' Perceptions of Libraries? A 'LibQUAL+™' Study," portal: Libraries and the Academy 1, 2 (April 2001): 129-38; Colleen Cook, Fred Heath, and Bruce Thompson, "'Zones of Tolerance' in Perceptions of Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 3, 1 January 2003): 113-23; Fred Heath, Colleen Cook, Martha Kyrillidou, and Bruce Thompson, "ARL Index and Other Validity Correlates of LibQUAL+™ Scores," portal: Libraries and the Academy 2, 1 (January 2002): 27-42; and Colleen Cook, Fred Heath, and Bruce Thompson, "Score Norms for Improving Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 2, 1 (January 2002): 13-26.
12. Colleen Cook, Fred Heath, and Bruce Thompson, "Users' Hierarchical Perspectives on Library Service Quality: A 'LibQUAL+™' Study," College and Research Libraries 62, 2 (March 2001): 147-53; Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "LibQUAL+™; Service Quality Assessment in Research Libraries," IFLA Journal 27, 4 (2001): 264-8; Fred Heath, Martha Kyrillidou, and Consuella Askew, eds., "Libraries Act on Their LibQUAL+™ Findings: From Data to Action," special issue, Journal of Library Administration 40, 3/4 (Fall 2004); C. A. Snyder, "Measuring Library Service Quality with a Focus on the LibQUAL+™ Project: An Interview with Fred Heath," Library Administration & Management 16 (Winter 2002): 4-7; Bruce Thompson, Colleen Cook, and Fred Heath, "Two Short Forms of the LibQUAL+™ Survey Assessing Users' Perceptions of Library Service Quality," Library Quarterly 73 (April 2003): 453-65; Colleen Cook and Fred Heath, "Users' Perceptions of Library Service Quality: A 'LibQUAL+™' Qualitative Study," Library Trends 49, 4 (Spring 2001): 548-84; Colleen Cook, guest ed., "The Maturation of Assessment in Academic Libraries: The Role of LibQUAL+™," special issue, Performance Measurement and Metrics 3, 2 (May 2002); Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "The Search for New Measures: The ARL 'LibQUAL+™' Study - A Preliminary Report," portal: Libraries and the Academy 1, 1 (January 2001): 65-74; Bruce Thompson, Colleen Cook, and Fred Heath, "How Many Dimensions Does It Take to Measure Users' Perceptions of Libraries? A 'LibQUAL+™' Study," portal: Libraries and the Academy 1, 2 (April 2001): 129-38; Colleen Cook, Fred Heath, and Bruce Thompson, "'Zones of Tolerance' in Perceptions of Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 3, 1 January 2003): 113-23; Fred Heath, Colleen Cook, Martha Kyrillidou, and Bruce Thompson, "ARL Index and Other Validity Correlates of LibQUAL+™ Scores," portal: Libraries and the Academy 2, 1 (January 2002): 27-42; and Colleen Cook, Fred Heath, and Bruce Thompson, "Score Norms for Improving Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 2, 1 (January 2002): 13-26.
13. Colleen Cook, Fred Heath, and Bruce Thompson, "Users' Hierarchical Perspectives on Library Service Quality: A 'LibQUAL+™' Study," College and Research Libraries 62, 2 (March 2001): 147-53; Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "LibQUAL+™; Service Quality Assessment in Research Libraries," IFLA Journal 27, 4 (2001): 264-8; Fred Heath, Martha Kyrillidou, and Consuella Askew, eds., "Libraries Act on Their LibQUAL+™ Findings: From Data to Action," special issue, Journal of Library Administration 40, 3/4 (Fall 2004); C. A. Snyder, "Measuring Library Service Quality with a Focus on the LibQUAL+™ Project: An Interview with Fred Heath," Library Administration & Management 16 (Winter 2002): 4-7; Bruce Thompson, Colleen Cook, and Fred Heath, "Two Short Forms of the LibQUAL+™ Survey Assessing Users' Perceptions of Library Service Quality," Library Quarterly 73 (April 2003): 453-65; Colleen Cook and Fred Heath, "Users' Perceptions of Library Service Quality: A 'LibQUAL+™' Qualitative Study," Library Trends 49, 4 (Spring 2001): 548-84; Colleen Cook, guest ed., "The Maturation of Assessment in Academic Libraries: The Role of LibQUAL+™," special issue, Performance Measurement and Metrics 3, 2 (May 2002); Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "The Search for New Measures: The ARL 'LibQUAL+™' Study - A Preliminary Report," portal: Libraries and the Academy 1, 1 (January 2001): 65-74; Bruce Thompson, Colleen Cook, and Fred Heath, "How Many Dimensions Does It Take to Measure Users' Perceptions of Libraries? A 'LibQUAL+™' Study," portal: Libraries and the Academy 1, 2 (April 2001): 129-38; Colleen Cook, Fred Heath, and Bruce Thompson, "'Zones of Tolerance' in Perceptions of Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 3, 1 January 2003): 113-23; Fred Heath, Colleen Cook, Martha Kyrillidou, and Bruce Thompson, "ARL Index and Other Validity Correlates of LibQUAL+™ Scores," portal: Libraries and the Academy 2, 1 (January 2002): 27-42; and Colleen Cook, Fred Heath, and Bruce Thompson, "Score Norms for Improving Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 2, 1 (January 2002): 13-26.
14. Bruce Thompson, ed., Score Reliability: Contemporary Thinking on Reliability Issues (Newbury Park, CA: Sage, 2003); Bruce Thompson, Exploratory and Confirmatory Factor Analysis: Understanding Concepts and Applications (Washington, D.C.: American Psychological Association, 2004).
15. Bruce Thompson, ed., Score Reliability: Contemporary Thinking on Reliability Issues (Newbury Park, CA: Sage, 2003); Bruce Thompson, Exploratory and Confirmatory Factor Analysis: Understanding Concepts and Applications (Washington, D.C.: American Psychological Association, 2004).
16. Colleen Cook, Fred Heath, Russell L. Thompson, and Bruce Thompson, "Score Reliability in Web- or Internet-based Surveys: Unnumbered Graphic Rating Scales Versus Likert-Type Scales," Educational and Psychological Measurement 61, 4 (August 2001): 697-706; Colleen Cook and Bruce Thompson, "Psychometric Properties of Scores from the Web-based LibQUAL+™ Study of Perceptions of Library Service Quality," Library Trends 49, 4 (Spring 2001): 585-604; and Bruce Thompson, Colleen Cook, and Russell L. Thompson, "Reliability and Structure of LibQUAL+™ Scores: Measuring Perceived Library Service Quality," portal: Libraries and the Academy 2, 1 (January 2002): 3-12.
17. Colleen Cook, Fred Heath, Russell L. Thompson, and Bruce Thompson, "Score Reliability in Web- or Internet-based Surveys: Unnumbered Graphic Rating Scales Versus Likert-Type Scales," Educational and Psychological Measurement 61, 4 (August 2001): 697-706; Colleen Cook and Bruce Thompson, "Psychometric Properties of Scores from the Web-based LibQUAL+™ Study of Perceptions of Library Service Quality," Library Trends 49, 4 (Spring 2001): 585-604; and Bruce Thompson, Colleen Cook, and Russell L. Thompson, "Reliability and Structure of LibQUAL+™ Scores: Measuring Perceived Library Service Quality," portal: Libraries and the Academy 2, 1 (January 2002): 3-12.
18. Colleen Cook, Fred Heath, Russell L. Thompson, and Bruce Thompson, "Score Reliability in Web- or Internet-based Surveys: Unnumbered Graphic Rating Scales Versus Likert-Type Scales," Educational and Psychological Measurement 61, 4 (August 2001): 697-706; Colleen Cook and Bruce Thompson, "Psychometric Properties of Scores from the Web-based LibQUAL+™ Study of Perceptions of Library Service Quality," Library Trends 49, 4 (Spring 2001): 585-604; and Bruce Thompson, Colleen Cook, and Russell L. Thompson, "Reliability and Structure of LibQUAL+™ Scores: Measuring Perceived Library Service Quality," portal: Libraries and the Academy 2, 1 (January 2002): 3-12.
19. Bruce Thompson and Colleen Cook, "Stability of the Reliability of LibQUAL+™ Scores: A 'Reliability Generalization' Meta-analysis Study," Educational and Psychological Measurement 62, 4 (August 2002): 735-43; Randall C. Arnau, Russell L. Thompson, and Colleen Cook, "Do Different Response Formats Change the Latent Structure of Responses? An Empirical Investigation Using Taxonometric Analysis," Educational and Psychological Measurement 61, 1 (February 2001): 23-44.
20. Bruce Thompson and Colleen Cook, "Stability of the Reliability of LibQUAL+™ Scores: A 'Reliability Generalization' Meta-analysis Study," Educational and Psychological Measurement 62, 4 (August 2002): 735-43; Randall C. Arnau, Russell L. Thompson, and Colleen Cook, "Do Different Response Formats Change the Latent Structure of Responses? An Empirical Investigation Using Taxonometric Analysis," Educational and Psychological Measurement 61, 1 (February 2001): 23-44.
21. Catherine E. Cantrell, C.E., "Item Response Theory: Understanding the One-Parameter Rasch Model," in Advances in Social Science Methodology, ed. Bruce Thompson (Stamford, CT: JAI Press, 1999), 5:171-92; David Henard, "Item Response Theory," in Reading and Understanding More Multivariate Statistics, eds. Larry Grimm and Paul Yarnold (Washington, D.C.: American Psychological Association, 2000), 67-98; and Robert L. McKinley and Craig Mills, "Item Response Theory: Advances in Achievement and Attitude Measurement," in Advances in Social Science Methodology, ed. Bruce Thompson (Greenwich, CT: JAI Press), 1:71-135.
22. Catherine E. Cantrell, C.E., "Item Response Theory: Understanding the One-Parameter Rasch Model," in Advances in Social Science Methodology, ed. Bruce Thompson (Stamford, CT: JAI Press, 1999), 5:171-92; David Henard, "Item Response Theory," in Reading and Understanding More Multivariate Statistics, eds. Larry Grimm and Paul Yarnold (Washington, D.C.: American Psychological Association, 2000), 67-98; and Robert L. McKinley and Craig Mills, "Item Response Theory: Advances in Achievement and Attitude Measurement," in Advances in Social Science Methodology, ed. Bruce Thompson (Greenwich, CT: JAI Press), 1:71-135.
23. Catherine E. Cantrell, C.E., "Item Response Theory: Understanding the One-Parameter Rasch Model," in Advances in Social Science Methodology, ed. Bruce Thompson (Stamford, CT: JAI Press, 1999), 5:171-92; David Henard, "Item Response Theory," in Reading and Understanding More Multivariate Statistics, eds. Larry Grimm and Paul Yarnold (Washington, D.C.: American Psychological Association, 2000), 67-98; and Robert L. McKinley and Craig Mills, "Item Response Theory: Advances in Achievement and Attitude Measurement," in Advances in Social Science Methodology, ed. Bruce Thompson (Greenwich, CT: JAI Press), 1:71-135.
24. Eiji Muraki and R. Darrell Bock, PARSCALE 4: IRT Item Analysis and Test Scoring for Rating-Scale Data (Lincolnwood, IL: Scientific Software International, 2003).
25. Lakos and Phipps.
26. Consuella Askew-Waller, "Service Quality Evaluation Academy is a Success." ARL Bimonthly Report, 223 (August 2002): 11, http://www.arl.org/newsltr/223/academy.html (accessed October 6, 2004).
27. Fred Heath, Martha Kyrillidou, and Consuella Askew, eds.,"Libraries Act on Their LibQUAL+™ Findings"; Colleen Cook, guest ed.,"The Maturation of Assessment."
28. Association of Research Libraries, "LibQUAL+™ and Decision Making: The Library Summit" (Washington, D.C.: Association of Research Libraries, 2004), http:// www.libqual.org/documents/admin/LibQUAL_Summit.pdf (accessed October 6, 2004).
29. I b i d.