Discussion of performance measures in public service broadcasting

Aslib Proceedings

Volumn 56, Issue 5, 2004, Pages 301-307

  Hastings, Cristina ^a  

^a LONDON BUSINESS SCHOOL   (United Kingdom)

Author keywords

Balanced scorecard; Performance measures; Public services

Indexed keywords

COMPETITION; CUSTOMER SATISFACTION; DIGITAL TELEVISION; FEEDBACK; INFORMATION TECHNOLOGY; LAWS AND LEGISLATION; PERFORMANCE;

BALANCED SCORECARD; BROADCASTERS; PERFORMANCE MEASURES; PUBLIC SERVICES;

BROADCASTING;

EID: 9144256181     PISSN: 0001253X     EISSN: None     Source Type: Journal    
DOI: 10.1108/00012530410560896     Document Type: Review

References (9)

1. Audit Commission (2000), On Target: The Practice of Performance Measures, Audit Commission, London.
2. Barwise, P. (2004), "Horses for courses: valuing and evaluating public service broadcasting".
3. CSP International (1987), 1986/1987 Study of Subscription Television, CSP International, New York, NY.
4. Ehrenberg, A. and Mills, P. (1990), Viewers' Willingness to Pay, Research Report, London Business School, London.
5. Graham, A. (1999), "Broadcasting policy in the multi-media age", Public Purposes in Broadcasting: Funding the BBC, University of Luton Press, Luton.
6. Kaplan, R. and Norton, D. (2001 a), "Transforming the balanced scorecard from performance measurement to strategic management: Part 1", Accounting Horizons, Vol. 15 No. 1, pp. 87-104.
7. Kaplan, R. and Norton, D. (2001 b), "Transforming the balanced scorecard from performance measurement to strategic management: Part II", Accounting Horizons, Vol. 15 No. 2, pp. 147-60.
8. Withers, G. (1999), "Regulation review and public service broadcasting", May, a report for the Australian Broadcasting Corporation submission to the Productivity Review of Broadcasting Regulation, Australian Broadcasting Corporation, Sydney.
9. Withers, G., Throsby, D. and Johnston, K. (1994), Public Expenditure in Australia, EPAC Commission, Australian Government Publishing Service, Canberra.