ISO 9001 and residential homes for the elderly: A Delphi study

Managing Service Quality

Volumn 18, Issue 3, 2008, Pages 272-288

  Heras, Iñaki ^a   Cilleruelo, Ernesto ^a   Iradi, Jon ^a  

^a UNIVERSITY OF THE BASQUE COUNTRY UPV EHU   (Spain)

Author keywords

Elderly people; ISO 9001 series; Nursing homes; Spain

Indexed keywords

EID: 44049097726     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520810871883     Document Type: Article

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