ISO 9000 and quality emphasis: An empirical study of front-room versus back-room dominant service industries

International Journal of Service Industry Management

Volumn 12, Issue 2, 2001, Pages 114-136

  Dick, Gavin ^a   Gallimore, Kevin ^b   Brown, Jane C ^c  

^a STAFFORDSHIRE UNIVERSITY BUSINESS SCHOOL   (United Kingdom)

^b MANCHESTER METROPOLITAN UNIVERSITY   (United Kingdom)

^c Bucknall Hospital   (United Kingdom)

Author keywords

ISO 9000; Quality management; Quality programmes; Service industry

Indexed keywords

EID: 0035645761     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230110387498     Document Type: Article

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