The impact of quality management in European companies' performance: The case of the Spanish companies

European Business Review

Volumn 18, Issue 2, 2006, Pages 114-131

  Saizarbitoria, Iñaki Heras ^a   Landín, Germán Arana ^a   Fa, Martí Casadesús ^b  

^a UNIVERSITY OF THE BASQUE COUNTRY UPV EHU   (Spain)

^b UNIVERSITY OF GIRONA   (Spain)

Author keywords

Delphi method; European Foundation for Quality Management; ISO 9000 series; Quality management; Spain; Total quality management

Indexed keywords

EID: 33644664402     PISSN: 0955534X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09555340610651839     Document Type: Article

References (38)

1. Arana, G. (2003), "Análisis de la incidencia y los resultados de la Gestión de la Calidad en las empresas de la CAPV", PhD thesis, Universidad del País Vasco.
2. Casadesús, M. and Heras, I. (1999), ISO 9000 Obstáculos y Beneficios, Forum Calidad, Madrid, No. 105.
3. Casadesús, M., Gimenez, G. and Heras, I. (2001), "Benefits of the ISO 9000 implementation in Spanish industry", European Business Review, Vol. 13 No. 6, pp. 327-35.
4. Casadesús, M., Giménez, G. and Martí, R. (1996), "Normativa de aseguramiento de la calidad ISO 9000 en Catalua: Expectativas y efectos. Estudio empírico", paper presented at VIII Congreso Nacional de ACEDE, Las Palmas de Gran Canaria.
5. Casadesús, M., Heras, I. and Arana, G. (2004), "Costes y beneficios de la implantación de la normativa de calidad ISO 9000. Evolución temporal", paper presented at XVI Congreso Nacional de ACEDE, Murcia.
6. Castells, M. (1999), "La era de la información", Economía, Sociedad y Cultura, Vol. 1, Alianza Editorial, La Sociedad Red, Madrid.
7. Dale, B.G. (2002), Managing Quality, 3rd ed., Blackwell Publishing, London.
8. Denzin, N.K. and Lincoln, Y.S. (1994), Handbook of Qualitative Research, Sage, Thousand Oaks, CA.
9. Dimara, E., Skuras, D. and Tsekouras, K. (2004), "Strategic orientation and financial performance of firms implementing ISO 9000", International Journal of Quality & Reliability Management, Vol. 21 No. 1, pp. 72-89.
10. Gotzamani, K.D. and Tsiotras, G.D. (2002), "The true motives behind ISO 9000 certification", International Journal of Quality & Reliability Management, Vol. 19 No. 2, pp. 151-69.
11. Hardjono, Ten Have, S. and Ten Have, W.D. (1997), "The European way to excellence. How 35 European manufacturing, public and service organisations make use of quality management", Directorate-General III Industry, European Commission, Brussels.
12. Häversjö, T. (2000), "The financial effects of ISO 9000 registration for Danish companies", Managerial Auditing Journal, Vol. 15 No. 1, pp. 47-52.
13. Heras, I. (2001), "La Gestión de la Calidad en las empresas vascas: Estudio de la aplicación de ISO 9000 en las empresas de la CAPV", serie tesis doctorales, Servicio de Publicaciones de la Universidad del País Vasco.
14. Heras, I., Arana, G. and Casadesús, M. (2003), "Evolución y resultados de lagestión de la calidad en las empresas de la Comunidad Autónoma del País Vasco", Ekonomiaz, No. 54, pp. 169-224, 3er q.
15. Heras, I., Casadesús, M. and Marimon, F. (2004), "Incidencia de la certificación ISO 9000 en el rendimiento económico empresarial", Cuadernos de Economía y Dirección de la Empresa, Vol. 18, pp. 173-90.
16. Heras, I., Gavin, P.M. and Casadesús, M. (2002), "ISO 9000 registration's impact on sales and profitability: a longitudinal analysis of performance before and after accreditation", International Journal of Quality & Reliability Management, Vol. 19 Nos 6/7, pp. 774-91.
17. Lagrosen, Y. and Lagrosen, S. (2005), "The effects of quality management - a survey of Swedish quality professionals", International Journal of Operations & Production Management, Vol. 25 No. 10, pp. 940-52.
18. Landeta, J. (1999), El Método Delphi, Ariel, Barcelona.
19. Linstone, A. and Turoff, M. (1975), The Delphi Method: Techniques and Applications, Addison-Wesley, Reading, MA.
20. Linstone, A. and Turoff, M. (2002), "The Delphi method: technique and applications", e-book, available at: www.is.njit.edu/pubs/delphibook/.
21. MacCarthy, B. and Atthirawong, W. (2003), "Factors affecting location decisions in international operations - a Delphi study", International Journal of Operations & Production Management, Vol. 23 No. 7, pp. 794-818.
22. Marimon, F., Heras, I. and Casadesús, M. (2004), "La difusión internacional de las normas ISO 9000 e ISO 14000", paper presented at Congreso nacional de ACEDE 2004, Murcia.
23. Martínez-Lorente, A.R. and Martínez-Costa, M. (2002), "Análisis de los posibles efectos de la ISO 9000 en las empresas industrials", paper presented at Congreso Nacional de ACEDE 2004, Salamanca.
24. Merino, J. (2001), "La calidad en la empresa espaola", Fundación BBV, Bilbao.
25. Reid, N. (1988), "The Delphi technique: its contribution to the evaluation of professional practice", in Ellis, R. (Ed.), Professional Competence and Quality Assurance in the Caring Professions, Chapman Hall, London.
26. Romano (2000), "ISO 9000: What is its impact on performance?", Quality Management Journal, Vol. 7 No. 3, pp. 38-56.
27. Sackman, H. (1975), Delphi Critique: Expert Opinions, Forecasting, and Group Process, DC Heath, Lexington, MA.
28. Tarí, J.J. and Molina, J.F. (2002), "Quality management results in ISO 9000 certified Spanish firms", The TQM Magazine, Vol. 14 No. 4, pp. 232-9.
29. Van der Wiele, A., Williams, A.R.T., Brown, A. and Dale, B.G. (2001), "The ISO 9000 series as a tool for organisational change: Is there a case?", Business Process Management Journal, Vol. 7 No. 4.
30. Van der Wiele, A., Williams, A.R.T. and Dale, B.G. (2000), "ISO 9000 series registration to business excellence: the migratory path", Business Process Management Journal, Vol. 6 No. 5.
31. Woudenberg, F. (1991), "An evaluation of Delphi", Technological Forecasting and Social Change, Vol. 40, pp. 131-50.
32. Álvarez, M.J., Corbett, C. and Montes, M.J. (2002), "El impacto financiero de la certificación ISO 9000: un análisis empírico", paper presented at XII Congreso Nacional de ACEDE, Palma de Mallorca.
33. European Foundation for Quality Management (2005), [Homepage of EFQM], available at: www.efqm.org/ (accessed 8 February 2005).
34. Eurostat (2004), Eurostat Yearbook 2004, The Statistical Guide to Europe, Eurostat, Brussels.
35. Green, A. and Price, I. (2000), "Whither FM? A Delphi study of the profession y the industry", Facilities, Vol. 18 No. 7, pp. 281-93.
36. ISO (2003), The ISO Survey of ISO 9000 and ISO 14000 Certifications: 12th Cycle, ISO, Geneva.
37. Simmons, B.L. and White, M.A. (1999), "The relationship between ISO 9000 and business performance: Does registration really matter?", Journal of Managerial Issues, Vol. 11 No. 9.
38. Wayhan, V.B., Kirche, E.T. and Khumawala, B.M. (2002), "ISO 9000 certification: the financial performance implications", Total Quality Management, Vol. 13 No. 2, pp. 217-31.