A descriptive study of the implementation of the EFQM excellence model and underlying tools in the Basque Health Service

International Journal for Quality in Health Care

Volumn 18, Issue 1, 2006, Pages 58-65

  Sánchez, Elena ^a   Letona, Jon ^b   González, Rosa ^b   García, Marbella ^b   Darpón, Jon ^a   Garay, Josu I ^c  

^a HOSPITAL DE BASURTO   (Spain)

^b Basque Health Service   (Spain)

^c DEPARTMENT OF HEALTH   (Spain)

Author keywords

Clients' satisfaction; Clinical management; EFQM excellence model; Quality

Indexed keywords

ARTICLE; CONTROLLED STUDY; DESCRIPTIVE RESEARCH; EMERGENCY HEALTH SERVICE; EUROPE; HEALTH CARE DELIVERY; HEALTH CARE ORGANIZATION; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HOSPITAL SERVICE; HUMAN; MENTAL HEALTH SERVICE; NONBIOLOGICAL MODEL; OBSERVATIONAL STUDY; PATIENT SATISFACTION; PRACTICE GUIDELINE; PRIMARY MEDICAL CARE; PRIORITY JOURNAL; PROSPECTIVE STUDY; RESOURCE MANAGEMENT; SCORING SYSTEM; SPAIN;

BENCHMARKING; EMERGENCY MEDICAL SERVICES; HEALTH PLAN IMPLEMENTATION; HEALTH PROMOTION; HOSPITALS; HUMANS; MENTAL HEALTH SERVICES; MODELS, ORGANIZATIONAL; PATIENT SATISFACTION; PRIMARY HEALTH CARE; PROGRAM EVALUATION; REGIONAL MEDICAL PROGRAMS; SPAIN; TOTAL QUALITY MANAGEMENT;

EID: 31744434450     PISSN: 13534505     EISSN: None     Source Type: Journal    
DOI: 10.1093/intqhc/mzi077     Document Type: Article

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