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Volumn 11, Issue 2, 2001, Pages 80-92

ISO in the service sector: Perceptions of small professional firms

Author keywords

Construction industry; ISO 9000; Service quality; Surveyors

Indexed keywords


EID: 0012886181     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520110387202     Document Type: Article
Times cited : (35)

References (21)
  • 3
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    • Quality management and ISO 9000
    • Brunig, P.H. (1994), “Quality management and ISO 9000”, Design News, Vol. 49, May, p. 132.
    • (1994) Design News , vol.49 , Issue.May , pp. 132
    • Brunig, P.H.1
  • 4
    • 84986126199 scopus 로고
    • Never mind the quality
    • November
    • Chevin, D. (1991) “Never mind the quality”, Building, November, Vol. 15, pp. 48-9.
    • (1991) Building , vol.15 , pp. 48-49
    • Chevin, D.1
  • 6
    • 84986035668 scopus 로고    scopus 로고
    • Governman statistical press release
    • HMSO, London, December.
    • Department of Economic Development (1997), Governman statistical press release, HMSO, London, December.
    • (1997)
  • 9
    • 84986159547 scopus 로고
    • TQM for architects and surveyors
    • Hellard, R. (1991), “TQM for architects and surveyors”, ASI Journal, March, pp. 25-7.
    • (1991) ASI Journal , vol.March , pp. 25-27
    • Hellard, R.1
  • 10
    • 84986126212 scopus 로고
    • Quality assurance and the building professional
    • Hewitt, T. (1992), “Quality assurance and the building professional”, ASI Journal, November, pp. 12-14.
    • (1992) ASI Journal , vol.November , pp. 12-14
    • Hewitt, T.1
  • 11
    • 84986070572 scopus 로고
    • Quality assurance and the quantity surveyor
    • Hinds, M. (1992), “Quality assurance and the quantity surveyor”, Building Economist, September, pp. 12-14.
    • (1992) Building Economist , vol.September , pp. 12-14
    • Hinds, M.1
  • 13
    • 84986159536 scopus 로고
    • ‘Is quality assurance enough?
    • a
    • Hobbs, C. (1993a), ‘‘Is quality assurance enough?, Chartered Quantity Surveyor, April, pp. 21-2.
    • (1993) Chartered Quantity Surveyor , vol.April , pp. 21-22
    • Hobbs, C.1
  • 14
    • 84986030405 scopus 로고
    • QA: how relevant is it to your practice?
    • b
    • Hobbs, C. (1993b) “QA: how relevant is it to your practice?”, Chartered Quantity Surveyor, February, pp. 21-2.
    • (1993) Chartered Quantity Surveyor , vol.February , pp. 21-22
    • Hobbs, C.1
  • 15
    • 21844485199 scopus 로고
    • Application of the ISO 9000 standards of quality management in professional services: an information sector case
    • Johannsen, C. (1995), “Application of the ISO 9000 standards of quality management in professional services: an information sector case”, Total Quality Management, Vol. 6 No. 3, pp. 231-42.
    • (1995) Total Quality Management , vol.6 , Issue.3 , pp. 231-242
    • Johannsen, C.1
  • 16
    • 84903947164 scopus 로고
    • A guide to quality management
    • Kichner, D. and Wood, S. (1992), “A guide to quality management”, Building Economist, December, pp. 11-15.
    • (1992) Building Economist , vol.December , pp. 11-15
    • Kichner, D.1    Wood, S.2
  • 19
    • 0001771191 scopus 로고
    • Organisational differences in ISO 9000 implementation practices
    • Taylor, W.A. (1995), “Organisational differences in ISO 9000 implementation practices”, International Journal Of Quality and Reliability Management, Vol. 12 No. 7, pp. 10-28.
    • (1995) International Journal Of Quality and Reliability Management , vol.12 , Issue.7 , pp. 10-28
    • Taylor, W.A.1
  • 20
    • 84986034153 scopus 로고    scopus 로고
    • Quality ground zero: discover your organisation’s reality first
    • in Ho, P. (Ed.) University of Luton, Luton
    • Wild, T. (1997), “Quality ground zero: discover your organisation’s reality first”, in Ho, P. (Ed.), 2nd International Conference Proceedings on ISO 9000 and Total Quality Management, University of Luton, Luton, pp. 469-74.
    • (1997) 2nd International Conference Proceedings on ISO 9000 and Total Quality Management , pp. 469-474
    • Wild, T.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.