Developing instrument for handset usability evaluation: A survey study

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 4550 LNCS, Issue PART 1, 2007, Pages 662-671

  Zhang, Ting ^a   Rau, Pei Luen Patrick ^a   Salvendy, Gavriel ^a  

^a TSINGHUA UNIVERSITY   (China)

Author keywords

Handset; Instrument; Survey; Usability; Usability factors; Usability measurements

Indexed keywords

MOBILE PHONES; ONLINE SEARCHING; USABILITY ENGINEERING;

USABILITY FACTORS; USABILITY MEASUREMENTS;

PORTABLE EQUIPMENT;

EID: 38149126413     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-540-73105-4_73     Document Type: Conference Paper

References (56)

1. Han, S.H., et al.: Evaluation of product usability: development and validation of usability dimensions and design elements based on empirical models. International Journal of Industrial Ergonomics 26(4), 477-488 (2000)
2. Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly 13(3), 318-340 (1989)
3. Han, S.H., et al.: Usability of consumer electronic products. International Journal of Industrial Ergonomics 28(3-4), 143-151 (2001)
4. Jordan, P.W.: Human factors for pleasure in product use. Applied Ergonomics 29(1), 25-33 (1998)
5. Jokela, T., et al.: The standard of user-centered design and the standard definition of usability: Analyzing ISO 13407 against ISO 9241-11. In: de Janeiro, R. (ed.) Proceedings of the Latin American conference on Human-Computer Interaction, Brazil, ACM Press, New York (2003)
6. Zhang, D., Adipat, B.: Challenges, methodologies, and issues in the usability testing of mobile applications. International Journal of Human-Computer Interaction 18(3), 293-308 (2005)
7. Kjeldskov, J., Graham, C.: A review of mobile HCI research methods. In: Chittaro, L. (ed.) Mobile HCI2003. LNCS, vol. 2795, pp. 317-335. Springer, Heidelberg (2003)
8. Scholtz, J. Usability evaluation (2004) [cited 2006 Oct. 27th]; Available from http://www.itl.nist.gov/iad/IADpapers/2004/Usability%20Evaluation_revl. pdf.
9. van Schaik, P., Ling, J.: Five psychometric scales for online measurement of the quality of human-computer interaction in Web sites. International Journal of Human-Computer Interaction 18(3), 309-322 (2005)
10. Lee, Y.S., et al.: Systematic evaluation methodology for cell phone user interfaces. Interacting with Computers 18(2), 304-325 (2006)
11. Klockar, T., et al.: Usability of mobile phones. In: Proceedings of the 19th International Symposium on Human Factors in Telecommunications, Berlin, Germany (2003)
12. Ziefle, M., Bay, S., Schwade, A.: On keys' meanings and modes: The impact of different key solutions on children's efficiency using a mobile phone. Behaviour & Information Technology 25(5), 413-431 (2006)
13. Bederson, B.B., et al.: A fisheye calendar interface for PDAs: Providing overviews for small displays. In: Proceedings of CHI'03 Conference on Human Factors in Computing Systems, ACM Press, Ft. Lauderdale, Florida, USA (2003)
14. Bederson, B.B., et al.: DateLens: a fisheye calendar interface for PDAs. ACM Transactions on Computer-Human Interaction (TOCHI) 11(1), 90-119 (2004)
15. Bloom, L. et al.: Investigating the relationship between battery life and user acceptance of dynamic, energy-aware interfaces on handhelds. In: Mobile Human-Computer Interaction - Mobilehci, Proceedings. pp. 13-24 (2004)
16. Buchanan, G., et al.: Improving mobile internet usability. In: Proceedings of the 10th international conference on World Wide Web, ACM Press, Hong Kong (2001)
17. Ziefle, M., Bay, S.: Mental models of a cellular phone menu. Comparing older and younger novice users, in Mobile Human-Computer Interaction - Mobilehci 2004, Proceedings. pp. 25-37 (2004)
18. Chuang, M.C., Chang, C.C., Hsu, S.H.: Perceptual factors underlying user preferences toward product form of mobile phones. International Journal of Industrial Ergonomics 27(4), 247-258 (2001)
19. Ling, C., Hwang, W., Salvendy, G.: A survey of what customers want in a cell phone design. Behaviour & Information Technology (2005)
20. Ling, C., Hwang, W., Salvendy, G.: Diversified users' satisfaction with advanced mobile phone features. Universal Access in the Information Society 5(2), 239-249 (2006)
21. Albers, M.J., Kim, L.: User Web browsing characteristics using palm handhelds for information retrieval. In: Professional Communication Conference, 2000. Proceedings of 2000 Joint IEEE International and 18th Annual Conference on Computer Documentation (IPCC/SIGDOC 2000), IEEE, Cambridge, MA (2000)
22. Chittaro, L., Dal Cin, P.: Evaluating interface design choices on WAP phones: navigation and selection. Personal and Ubiquitous Computing 6(4), 237-244 (2002)
23. Christie, J., Klein, R.M., Waiters, C.: A comparison of simple hierarchy and grid metaphors for option layouts on small-size screens. International Journal of Human-Computer Studies 60(5-6), 564-584 (2004)
24. Kjeldskov, J., Stage, J.: New techniques for usability evaluation of mobile systems. International Journal of Human-Computer Studies 60(5-6), 599-620 (2004)
25. Marila, J., Ronkainen, S.: Time-out in mobile text input: The effects of learning and feedback. In: Chittaro, L. (ed.) Mobile HCI2003. LNCS, vol. 2795, pp. 91-103. Springer, Heidelberg (2003)
26. Ziefle, M.: The influence of user expertise and phone complexity on performance, ease of use and learnability of different mobile phones. Behaviour & Information Technology 21(5), 303-311 (2002)
27. Ji, Y.G., et al.: A usability checklist for the usability evaluation of mobile phone user interface. International Journal of Human-Computer Interaction 20(3), 207-231 (2006)
28. Jones, M., et al.: Improving Web interaction on small displays. Computer Networks 31(11-16), 1129-1137 (1999)
29. Rao, H., et al.: iMail: a WAP mail retrieving system. Information Sciences 151, 71-91 (2003)
30. Watters, C., Duffy, J., Duffy, K.: Using large tables on small screen display devices. International Journal of Human Computer Studies 58(1), 21-37 (2003)
31. Watters, C., Zhang, R.: PDA access to Internet content: Focus on forms. In: Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 4., IEEE Computer Society, Hawaii (2003)
32. Anderson, C.R., Domingos, P., Weld, D.S.: Personalizing web sites for mobile users. In: Proceedings of the 10th international conference on World Wide Web, ACM Press, Hong Kong (2001)
33. Bruner, G.C., Kumar, A.: Explaining consumer acceptance of handheld Internet devices. Journal of Business Research 58(5), 553-558 (2005)
34. Ho, S. Y., Kwok, S.H.: The attraction of personalized service for users in mobile commerce: an empirical study. ACM SIGecom Exchanges 3(4), 10-18 (2002)
35. Venkatesh, V., Ramesh, V., Massey, A.P.: Understanding usability in mobile commerce. Communications of the ACM 46(12), 53-56 (2003)
36. Tarasewich, P.: Designing mobile commerce applications. Communications of the ACM 46(12), 57-60 (2003)
37. Malloy, A.D., Varshney, U., Snow, A.P.: Supporting mobile commerce applications using dependable wireless networks. Mobile Networks and Applications 7(3), 225-234 (2002)
38. Koutsiouris, V., Vlachos, P., Vrechopoulos, A.: Developing and evaluating mobile entertainment applications: The case of the music industry. In: Rauterberg, M. (ed.) ICEC 2004. LNCS, vol. 3166, pp. 513-517. Springer, Heidelberg (2004)
39. Kaasinen, E.: User acceptance of location-aware mobile guides based on seven field studies. Behaviour & Information Technology 24(1), 37-49 (2005)
40. Fithian, R., et al.: The design and evaluation of a mobile location-aware handheld event planner. In: Proceedings of Human-Computer Interaction with Mobile Devices and Services: 5th International Symposium, Mobile HCI, 2003. Udine, Italy (2003)
41. Ciavarella, C., Paternò, F.: Design criteria for location-aware, indoor, PDA applications. In: Dignum, F.P.M., Cortés, U. (eds.) Agent-Mediated Electronic Commerce III. LNCS (LNAI), vol. 2003, pp. 131-144. Springer, Heidelberg (2001)
42. Howell, M., Love, S., Turner, M.: The impact of interface metaphor and context of use on the usability of a speech-based mobile city guide service. Behaviour & Information Technology 24(1), 67-78 (2005)
43. Folmer, E., Bosch, J.: Architecting for usability: a survey. Journal of Systems and Software 70(1-2), 61-78 (2004)
44. Hornbaek, K.: Current practice in measuring usability: Challenges to usability studies and research. International Journal of Human-Computer Studies 64(2), 79-102 (2006)
45. Chin, J.P., Diehl, V.A., Norman, K.L.: Development of an instrument measuring user satisfaction of the human-computer interface. In: Proceedings of SIGCHI '88, Washington, DC: New York: ACM/SIGCHI (1988)
46. Lewis, J.R.: Psychometric evaluation of the post-study system usability questionnaire: the PSSUQ. In: Proceedings of the Human Factors Society 36th Annual Meeting, Human Factors Society, Atlanta, GA (1992)
47. Kirakowski, J., Corbett, M.: SUMI: The software usability measurement inventory. British Journal of Educational Technology 24(3), 210-212 (1993)
48. Lewis, J.R.: IBM computer usability satisfaction questionnaires: Psychometric evaluation and instructions for use. International Journal of Human-Computer Interaction 7(1), 57-58 (1995)
49. Lin, H.X., Choong, Y.Y., Salvendy, G.: A proposed index of usability: A method for comparing the relative usability of different software systems. Behaviour & Information Technology 16(4-5), 267-278 (1997)
50. Kirakowski, J., Claridge, N.: Website Analysis and MeasureMent Inventory (Web Usability Questionnaire). (1998) [cited 2006 Dec. 05th]; Available from: http://www.ucc.ie/hfrg/questionnaires/wammi/index.html
51. Muylle, S., Moenaert, R., Despontin, M.: The conceptualization and empirical validation of web site user satisfaction. Information & Management 41(5), 543-560 (2004)
52. Hair, J.E., et al: Multivariate data analysis: with readings, 4th edn. Prentice-Hall, Inc, Upper Saddle River, NJ, USA (1995)
53. Stiggelbout, A.M., et al.: Ideals of patient autonomy in clinical decision making: a study on the development of a scale to assess patients' and physicians' views. Journal of Medical Ethics 30(3), 268-274 (2004)
54. Chiou, C.F., et al: Development and validation of the revised Cedars-Sinai Health-Related Quality of Life for Rheumatoid Arthritis Instrument. Arthritis & Rheumatism-Arthritis Care. & Research 55(6), 856-863 (2006)
55. Smith, B., CapUti, P., Rawstorne, P.: The development of a measure of subjective computer experience. Computers in Human Behavior 23(1), 127-145 (2007)
56. Wang, Y.-S., Liao, Y.-W.: The conceptualization and measurement of m-commerce user satisfaction. Computers in Human Behavior 23(1), 381-398 (2007)