The impact of interface metaphor and context of use on the usability of a speech-based mobile city guide service

Behaviour and Information Technology

Volumn 24, Issue 1, 2005, Pages 67-78

  Howell, M ^a   Love, S ^a   Turner, M ^b  

^a BRUNEL UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF PORTSMOUTH   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

HIERARCHICAL SYSTEMS; INTERFACES (COMPUTER); MOBILE TELECOMMUNICATION SYSTEMS; SPEECH PROCESSING; USABILITY ENGINEERING;

INTERFACE METAPHOR; USABILITY;

INFORMATION SERVICES;

EID: 27844572446     PISSN: 0144929X     EISSN: 13623001     Source Type: Journal    
DOI: 10.1080/01449290512331319058     Document Type: Article

References (48)

1. ABOWD, G. and MYNATT, E., 2000, Charting past, present and future research in ubiquitous computing. ACM Transactions on Computer-Human Interaction, 7, 29-58.
2. BECK, E., CHRISTIANSEN, M., KJELDSKOV, J., KOLBE, N. and STAGE, J., 2003, Experimental evaluation of techniques for usability testing of mobile systems in a laboratory setting. In Proceedings of OzCHI 2003, 26-28 November, Brisbane, Australia (Australia: SIGCHI), pp. 106-115.
3. BENYON, D. and HOOK, K., 1997, Navigation in information spaces: supporting the individual. In Proceedings of Human-Computer Interaction: INTERACT 1997, 14-18 July, Sydney, Australia (Boston, MA: Kluwer Academic Publishers), pp. 39-46.
4. BOND, C. and CAMACK, M., 1999, Your call is important to us. . .please hold. Ergonomics in Design,, 7, 9-15.
5. BOOTH, P.A., 1989, An Introduction to Human Computer Interaction (Hillsdale, NJ: Lawrence Erlbaum Associates).
6. BREWSTER, S.A., 1997, Navigating telephone-based interfaces with earcons. In Proceedings of BCS HCI 1997, Bristol, UK (Berlin: Springer Verlag), pp. 39-56.
7. BREWSTER, S.A., 2002, Overcoming the lack of screen space on mobile computers. Personal and Ubiquitous Computing, 6, 188-205.
8. CARD, S.K., MACKINLAY, J.D. and SHNEIDERMAN, B., 1999, Readings in Information Visualization: Using Vision to Think (San Francisco: Morgan-Kaufmann).
9. CONDON, C. and KEUNEKE, S., 1994, Metaphors and layers of signification: the consequences for advanced user service interfaces. In Proceedings of RACE IS & N Conference, 7-9 September 1994, Aachen, Germany (Berlin: Springer-Verlag), pp. 75-87.
10. DARKEN, R.P. and SIBERT, J.L., 1993, A toolset for navigation in virtual environments, In Proceedings of ACM User Interface Software & Technology, 3-5 November, Atlanta, GA, USA (New York: ACM), pp. 157-165.
11. DAVIS, F.D., BAGOZZI, R.P. and WARSHAW, P.R., 1989, User acceptance of computer technology: a comparison of two theoretical models. Management Science, 35, 982-1002.
12. DILLON, A., RICHARDSON, J. and MCKNIGHT, C., 1999, The effect of display size and text splitting on reading lengthy text from the screen. Behavior and Information Technology, 9, 215-227.
13. DIX, A., RODDEN, T., DAVIES, N., TREVOR, J., FRIDAY, A., and PALFREYMAN, K., 2000, Exploiting space and location as a design framework for interactive mobile systems. ACM Transactions in Computer-Human Interaction, 7, 285-321.
14. DUMAS, J.S. and REDISH, J.C., 1999, A practical guide to usability testing, 2nd edition (Bristol, UK: Intellect).
15. DUTTON, R., FOSTER, J. and JACK, M., 1999, Please mind the doors-do interface metaphors improve the usability of voice response services? BT Technology Journal, 17, 172-177.
16. EKSTROM, R.B., FRENCH, J.W., HARMAN, H.H. and DERMEN, D., 1976, Manual for Kit of Factor-referenced Cognitive Tests (Princeton, NJ: Educational Testing Service).
17. FITZPATRICK, G., KAPLAN, S. and MANSFIELD, T., 1998, Applying the Locales framework to understanding and designing, In Proceedings of OzCHI 1998, 29 November-3 December, Adelaide, Australia (Piscataway, NJ, USA: IEEE Press), pp. 122-129.
18. FRASER, N.M. and GILBERT, G.N., 1991, Simulating speech systems. Computer Speech and Language, 5, 81-99.
19. GARDEN, S., CORNOLDI, C. and LOGIE, R.H., 2002, Visuo-spatial working memory in navigation. Applied Cognitive Psychology, 16, 35-50.
20. HAN, S.H. and KWAHK, J., 1994, Design of a menu for small displays presenting a single item at a time. In Proceedings of the Human Factors and Ergonomics Society 38th Annual Meeting, 24-28 October 1994, Nashville, USA (Santa Monica, CA: HFES), pp. 360-364.
21. HALSTEAD-NUSSLOCH, R., 1989, The design of phone-based interfaces for consumers. In Proceedings of CHI 1989 Human Factors in Computing Systems, 30 April-4 May, Austin, Texas, USA (New York: ACM), pp. 347-352.
22. HONE, K.S. and GRAHAM, R., 2000, Towards a tool for the subjective assessment of speech system interfaces (SASSI). Natural Language Engineering, 6, 287-305.
23. HOWELL, M.D., LOVE, S. and TURNER, M., (in press), Spatial metaphors for a speech-based mobile city guide service. Journal of Personal and Ubiquitous Computing.
24. HUTCHINS, E., 1989, Metaphors for interface design. In The Structure of Multimodal Dialogues, M.M. Taylor, F. Neel, and D.G. Bouwhuis (Eds.), pp. 11-28 (Amsterdam: North-Holland).
25. JOHNSON, P., 1998, Usability and mobility: Interactions on the move, In Proceedings of the First Workshop on Human - Computer Interaction with Mobile Devices, Glasgow, Scotland, GIST Technical Report G98-1.
26. JONES, M., MARSDEN, G., MOHD-NASIR, N., BOONE, K. and BUCHANAN, G., 1999, Improving web interaction on small displays. In Proceedings of the WWW8 Conference, 11-14 May 1999, Toronto, Canada (New York: Elsevier), pp. 51-59.
27. KJELDSKOV, J., 2002, Just-In-Place Information for Mobile Device Interfaces. In Proceedings of Mobile HCI 2002, 18-20 September 2002, Pisa, Italy, (Berlin: Springer-Verlag) pp. 271-275.
28. KJELDSKOV, J. and SKOV, M.B., 2003, Creating a realistic laboratory setting: a comparative study of three think-aloud usability evaluations of a mobile system. In Proceedings of the 9th IFIP TC13 International Conference on Human-Computer Interaction, Interact 2003, 1-5 September (Amsterdam, The Netherlands: IDS Press), Zürich, Switzerland (IOS Press), pp. 663-670.
29. KJELDSKOV, J., SKOV, M.B., ALS, B.S. and HØEOH, R.T., 2004, Is it worth the hassle? Exploring the added value of evaluating the usability of context-aware mobile systems in the field. In Proceedings of the 6th International Mobile HCI 2004 Conference, Glasgow, Scotland, Lecture Notes in Computer Science, (Berlin: Springer-Verlag), in press.
30. KUHN, W., and BLUMENTHAL, B., 1996, Spatialization: spatial metaphors for user interfaces. In Proceedings of CHI 1996, 13-18 April, Vancouver, Canada (New York: ACM), pp. 346-347.
31. LARKIN, J. and SIMON, H.A., 1987, Why a diagram is (sometimes) worth ten thousand words. Cognitive Science, 11, 65-99.
32. LOVE, S., and PERRY, M., 2004, Dealing with mobile conversations in public places: some implications for the design of socially intrusive technologies, In Proceedings of CHI 2004, 24-29 April 2004, Vienna, Austria (New York: ACM), pp. 1195-1198.
33. MAGUIRE, M.C., 2001, Context of use within usability activities. International Journal of Human Computer Studies, 55, 453-483.
34. MALONE, T.W., 1983, How do people organise their desks? Implications for the design of office information systems. ACM Transactions in Office Information Systems, 1, 99-112.
35. MARICS, M.A. and ENGELBECK, G, 1997, Designing voice menu applications for telephones. In Handbook of Human-Computer Interaction, M.G. Helander, T.K. Landauer, and P. Prabhu (Eds.), pp. 1085-1102 (New York: Elsevier).
36. NEALE, D.C. and CARROLL, J.M., 1997, The role of metaphors in user interface design. In Handbook of Human-Computer Interaction. M.G. Helander, T.K. Landauer, and P. Prabhu (Eds.), pp. 441-462 (New York: Elsevier).
37. ROBSON, C., 2002, Real World Research: A Resource for Social Scientists and Practitioner-researchers, 2nd edition. (Oxford: Blackwell).
38. ROSSON, M., 1985, Using synthetic speech for remote access to information. Behaviour, Research Methods, Instruments and Computers, 17, 250-252.
39. SAWHNEY, N. and SCHMANDT, C., 1998, Speaking and listening on the run: design for wearable audio computing. In Proceedings of the Second International Symposium on Wearable Computers (ISWC) 19-20 October 1998, Pittsburgh, Pennsylvania, USA (Washington DC: IEEE Computer Society Press), pp. 108-115.
40. SCHILIT, B., ADAMS, N. and WANT, R. 1994, Context-aware computing applications. In Proceedings of the IEEE Workshop on Mobile Computing Systems and Applications, December 1994, Santa Cruz, CA (New York: IEEE Press), pp. 85-90.
41. SCHUMACHER, R.M., HARDZINSKI, M. and SCHWARTZ, A., 1995, Increasing the usability of interactive voice response systems. Human Factors, 37, 251-264.
42. SHNEIDERMAN, B., 1998, Designing the User Interface: Strategies for Effective Human-Computer Interaction, 3rd edition (Reading, MA: Addison-Wesley).
43. SPENCE, R., 2001, Information Visualization (Harlow, UK: Addison-Wesley).
44. VETERE, F. and HOWARD, S., 1999, Redundancy and prior knowledge. In Proceedings of OZCHI 1999, Conference of the Computer-Human Interaction Special Interest Group of the Ergonomics Society of Australia, 27-30 November 1999, Wagga Wagga, Australia (Australia: SIGCHI), pp. 184-187.
45. WEI, R. and LEUNG, L., 1999, Blurring public and private behaviours in public space: policy challenges in the use and improper use of the cell phone. Telematics and Informatics, 16, 11-26.
46. WHITESIDE, J., BENNETT, J. and HOLTZBLATT, K., 1988, Usability engineering: our experience and evolution. In Handbook of Human-Computer Interaction, M. Helander (Ed.), pp. 791-817 (Amsterdam: Elsevier).
47. WOLF, C., KOVED, L. and KUNZINGER, E., 1995, Ubiquitous mail: speech and graphical interfaces to an integrated voice/email mailbox. In Proceedings of IFIP International Conference on Human Compuiter Interaction, Interact 1995, 25-29 June, Lillehammer, Norway (London: Chapman & Hall), pp. 247-252.
48. YANKELOVICH, N., LEVOW, G. and MARX, M., 1995, Designing SpeechActs: issues in speech user interfaces. In Proceedings of CHI 1995, 7-11 May, Denver, Colorado, USA (New York: ACM), pp. 369-376.