Factors influencing absenteeism and intention to leave in a call centre

New Technology, Work and Employment

Volumn 22, Issue 3, 2007, Pages 260-274

  Schalk, René ^a   van Rijckevorsel, Adriënne ^b  

^a TILBURG UNIVERSITY   (Netherlands)

^b Customer Contact Center   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

CALL CENTER; WORKING CONDITIONS; WORKPLACE;

EID: 36348990773     PISSN: 02681072     EISSN: 1468005X     Source Type: Journal    
DOI: 10.1111/j.1468-005X.2007.00198.x     Document Type: Article

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