The identification of inbound call center agents' competencies that are related to callers' repurchase intentions

Journal of Interactive Marketing

Volumn 14, Issue 3, 2000, Pages 41-49

  Pontes, Manuel C F ^a   Kelly, Colleen O'Brien ^b  

^a ROWAN UNIVERSITY   (United States)

^b FAIRLEIGH DICKINSON UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0040623465     PISSN: 10949968     EISSN: None     Source Type: Journal    
DOI: 10.1002/1520-6653(200022)14:3<41::AID-DIR3>3.0.CO;2-M     Document Type: Article

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