메뉴 건너뛰기




Volumn 24, Issue 5, 2007, Pages 293-304

Consumer reactance against loyalty programs

Author keywords

Loyalty schemes; Relationship marketing

Indexed keywords


EID: 34547701840     PISSN: 07363761     EISSN: None     Source Type: Journal    
DOI: 10.1108/07363760710773111     Document Type: Article
Times cited : (104)

References (65)
  • 1
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: A review and recommended two-step approach
    • Anderson, J.C. and Gerbing, D. (1988), "Structural equation modeling in practice: a review and recommended two-step approach", Psychological Bulletin, Vol. 103 No. 3, pp. 411-23.
    • (1988) Psychological Bulletin , vol.103 , Issue.3 , pp. 411-23
    • Anderson, J.C.1    Gerbing, D.2
  • 2
    • 51249177591 scopus 로고
    • On the evaluation of structural equation models
    • Bagozzi, R.P. and Yi, Y. (1988), "On the evaluation of structural equation models", Journal of the Academy of Marketing Science, Vol. 16 No. 1, pp. 74-94.
    • (1988) Journal of the Academy of Marketing Science , vol.16 , Issue.1 , pp. 74-94
    • Bagozzi, R.P.1    Yi, Y.2
  • 3
    • 3042554023 scopus 로고    scopus 로고
    • An assessment of supermarket loyalty cards in one major US market
    • Bellizzi, J. and Bristol, T. (2004), "An assessment of supermarket loyalty cards in one major US market", Journal of Consumer Marketing, Vol. 21 No. 2, pp. 144-54.
    • (2004) Journal of Consumer Marketing , vol.21 , Issue.2 , pp. 144-54
    • Bellizzi, J.1    Bristol, T.2
  • 4
    • 0001944139 scopus 로고    scopus 로고
    • Customers' motivations for maintaining relationships with service providers
    • Bendapudi, N. and Berry, L. (1997), "Customers' motivations for maintaining relationships with service providers", Journal of Retailing, Vol. 73 No. 1, pp. 15-37.
    • (1997) Journal of Retailing , vol.73 , Issue.1 , pp. 15-37
    • Bendapudi, N.1    Berry, L.2
  • 5
    • 84951659358 scopus 로고
    • Relationship marketing of services - Growing interest, emerging perspectives
    • Berry, L.L. (1995), "Relationship marketing of services - growing interest, emerging perspectives", Journal of the Academy of Marketing Science., Vol. 23 No. 4, pp. 236-45.
    • (1995) Journal of the Academy of Marketing Science. , vol.23 , Issue.4 , pp. 236-45
    • Berry, L.L.1
  • 7
    • 23044520418 scopus 로고    scopus 로고
    • Implications of loyalty program membership and service experiences for customer retention and value
    • Bolton, R., Kannan, P.K. and Bramlett, M. (2000), "Implications of loyalty program membership and service experiences for customer retention and value", Journal of the Academy of Marketing Science, Vol. 28 No. 1, pp. 95-108.
    • (2000) Journal of the Academy of Marketing Science , vol.28 , Issue.1 , pp. 95-108
    • Bolton, R.1    Kannan, P.K.2    Bramlett, M.3
  • 8
    • 34547661197 scopus 로고    scopus 로고
    • Marketing relationnel, la carte d'anniversaire revisité
    • Boulaire, C. (2003), "Marketing relationnel, la carte d'anniversaire revisité", Recherche et Applications en Marketing, Vol. 18 No. 1, pp. 43-63.
    • (2003) Recherche et Applications en Marketing , vol.18 , Issue.1 , pp. 43-63
    • Boulaire, C.1
  • 12
    • 0008030345 scopus 로고
    • Social influence as a function of attempted and implied usurpation of choice
    • Brehm, J. and Sensenig, J. (1966), "Social influence as a function of attempted and implied usurpation of choice", Journal of Personality and Social Psychology, Vol. 4 No. 6, pp. 703-7.
    • (1966) Journal of Personality and Social Psychology , vol.4 , Issue.6 , pp. 703-7
    • Brehm, J.1    Sensenig, J.2
  • 13
    • 0346208784 scopus 로고
    • Physical barriers and psychological reactance: 2-year-old's responses to threats to freedom
    • Brehm, S. and Weintraub, M. (1977), "Physical barriers and psychological reactance: 2-year-old's responses to threats to freedom", Journal of Personality and Social Psychology, Vol. 35 No. 11, pp. 830-6.
    • (1977) Journal of Personality and Social Psychology , vol.35 , Issue.11 , pp. 830-6
    • Brehm, S.1    Weintraub, M.2
  • 16
    • 18844367701 scopus 로고    scopus 로고
    • Loyalty trends for the twenty-first century
    • Capizzi, M. and Ferguson, R. (2005), "Loyalty trends for the twenty-first century", Journal of Consumer Marketing, Vol. 22 No. 2, pp. 72-80.
    • (2005) Journal of Consumer Marketing , vol.22 , Issue.2 , pp. 72-80
    • Capizzi, M.1    Ferguson, R.2
  • 17
    • 0003095695 scopus 로고    scopus 로고
    • The partial least squares approach for structural equation modeling
    • Marcoulides, G.A. Lawrence Erlbaum Publishers Mahwah, NJ
    • Chin, W.W. (1998), "The partial least squares approach for structural equation modeling", in Marcoulides, G.A. (Ed.), Modern Methods for Business Research, Lawrence Erlbaum Publishers, Mahwah, NJ, pp. 295-336.
    • (1998) Modern Methods for Business Research , pp. 295-336
    • Chin, W.W.1
  • 18
    • 0001878819 scopus 로고
    • A paradigm for developing better measures of marketing constructs
    • Churchill, G.A. (1979), "A paradigm for developing better measures of marketing constructs", Journal of Marketing Research, Vol. 16, February, pp. 64-73.
    • (1979) Journal of Marketing Research , vol.16 , pp. 64-73
    • Churchill, G.A.1
  • 19
    • 0001484607 scopus 로고
    • Consumer behavior and psychological reactance
    • Clee, M. and Wicklund, R. (1980), "Consumer behavior and psychological reactance", Journal of Consumer Research, Vol. 6 No. 4, pp. 389-405.
    • (1980) Journal of Consumer Research , vol.6 , Issue.4 , pp. 389-405
    • Clee, M.1    Wicklund, R.2
  • 21
    • 23044479110 scopus 로고    scopus 로고
    • On the nature of reactance and its role in persuasion
    • Dillard, J.P. and Shen, L. (2005), "On the nature of reactance and its role in persuasion", Communication Monographs, Vol. 72 No. 2, pp. 144-68.
    • (2005) Communication Monographs , vol.72 , Issue.2 , pp. 144-68
    • Dillard, J.P.1    Shen, L.2
  • 22
    • 14544289938 scopus 로고    scopus 로고
    • Customer loyalty: Fata morgana or realistic goal? Managing relationships with customers
    • Hennig-Thurau, T. Hansen, U. Springer Verlag Berlin
    • Diller, H. (2000), "Customer loyalty: fata morgana or realistic goal? Managing relationships with customers", in Hennig-Thurau, T. and Hansen, U. (Eds), Relationship Marketing: Competitive Advantage Through Customer Satisfaction and Customer Retention, Springer Verlag, Berlin, pp. 20-48.
    • (2000) Relationship Marketing: Competitive Advantage Through Customer Satisfaction and Customer Retention , pp. 20-48
    • Diller, H.1
  • 23
    • 0035488583 scopus 로고    scopus 로고
    • Psychological reactance: Factor structure and internal consistency of the questionnaire for the measurement of psychological reactance
    • Donnell, A.J., Thomas, A. and Buboltz, W.C. (2001), "Psychological reactance: factor structure and internal consistency of the questionnaire for the measurement of psychological reactance", Journal of Social Psychology, Vol. 141, pp. 679-88.
    • (2001) Journal of Social Psychology , vol.141 , pp. 679-88
    • Donnell, A.J.1    Thomas, A.2    Buboltz, W.C.3
  • 24
    • 0001679843 scopus 로고
    • Psychological reactance and its relationship to normal personality variables
    • Dowd, T., Wallbrown, F., Sanders, D. and Yesenosky, J. (1994), "Psychological reactance and its relationship to normal personality variables", Cognitive Therapy and Research, Vol. 18 No. 6, pp. 601-12.
    • (1994) Cognitive Therapy and Research , vol.18 , Issue.6 , pp. 601-12
    • Dowd, T.1    Wallbrown, F.2    Sanders, D.3    Yesenosky, J.4
  • 25
    • 0040669515 scopus 로고    scopus 로고
    • Forced exposure and psychological reactance: Antecedents and consequences of the perceived intrusiveness of pop-up ads
    • Edwards, S., Li, H. and Lee, J.-H. (2002), "Forced exposure and psychological reactance: antecedents and consequences of the perceived intrusiveness of pop-up ads", Journal of Advertising, Vol. 31 No. 3, pp. 83-95.
    • (2002) Journal of Advertising , vol.31 , Issue.3 , pp. 83-95
    • Edwards, S.1    Li, H.2    Lee, J.-H.3
  • 26
    • 84986131370 scopus 로고    scopus 로고
    • Food retailing loyalty schemes - And the Orwellian millennium
    • Evans, M. (1999), "Food retailing loyalty schemes - and the Orwellian millennium", British Food Journal, Vol. 101 No. 2, pp. 132-47.
    • (1999) British Food Journal , vol.101 , Issue.2 , pp. 132-47
    • Evans, M.1
  • 27
    • 0000009769 scopus 로고
    • Structural equation models with unobservable variables and measurement error
    • Fornell, C. and Larcker, D. (1981), "Structural equation models with unobservable variables and measurement error", Journal of Marketing Research, Vol. 18 No. 1, pp. 39-50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.2
  • 28
    • 0031601916 scopus 로고    scopus 로고
    • Preventing the premature death of relationship marketing
    • Fournier, S., Dobscha, S. and Mick, D. (1998), "Preventing the premature death of relationship marketing", Harvard Business Review, Vol. 76 No. 1, pp. 42-51.
    • (1998) Harvard Business Review , vol.76 , Issue.1 , pp. 42-51
    • Fournier, S.1    Dobscha, S.2    Mick, D.3
  • 30
    • 0033481637 scopus 로고    scopus 로고
    • The dark side of long term relationships in marketing services
    • Grayson, K. and Ambler, T. (1999), "The dark side of long term relationships in marketing services", Journal of Marketing Research, Vol. 36 No. 1, pp. 132-41.
    • (1999) Journal of Marketing Research , vol.36 , Issue.1 , pp. 132-41
    • Grayson, K.1    Ambler, T.2
  • 31
    • 84992975957 scopus 로고    scopus 로고
    • Customer clubs in a relationship perspective: A telecom case
    • Gustafsson, A., Roos, I. and Edvardsson, B. (2004), "Customer clubs in a relationship perspective: a telecom case", Managing Service Quality, Vol. 14 No. 2, pp. 157-68.
    • (2004) Managing Service Quality , vol.14 , Issue.2 , pp. 157-68
    • Gustafsson, A.1    Roos, I.2    Edvardsson, B.3
  • 33
    • 21244472919 scopus 로고    scopus 로고
    • Lost in relationship-marketing space: The limitations of relationship marketing from the perspective of the consumer
    • Hennig-Thurau, T. Hansen, U. Springer Verlag Berlin
    • Hansen, U. (2000), "Lost in relationship-marketing space: the limitations of relationship marketing from the perspective of the consumer", in Hennig-Thurau, T. and Hansen, U. (Eds), Relationship Marketing: Competitive Advantage Through Customer Satisfaction and Customer Retention, Springer Verlag, Berlin, pp. 415-35.
    • (2000) Relationship Marketing: Competitive Advantage Through Customer Satisfaction and Customer Retention , pp. 415-35
    • Hansen, U.1
  • 34
    • 0031064262 scopus 로고    scopus 로고
    • The relationship between psychological reactance and self-esteem
    • Hellman, C. and McMillin, W. (1997), "The relationship between psychological reactance and self-esteem", The Journal of Social Psychology, Vol. 137 No. 1, pp. 135-8.
    • (1997) The Journal of Social Psychology , vol.137 , Issue.1 , pp. 135-8
    • Hellman, C.1    McMillin, W.2
  • 37
    • 0036994476 scopus 로고    scopus 로고
    • Zur psychometrischen Optimierung einer Reaktanzskala mittels klassischer und IRT-basierter Analysemethoden
    • Herzberg, P. (2002), "Zur psychometrischen Optimierung einer Reaktanzskala mittels klassischer und IRT-basierter Analysemethoden", Diagnostica, Vol. 48 No. 4, pp. 163-71.
    • (2002) Diagnostica , vol.48 , Issue.4 , pp. 163-71
    • Herzberg, P.1
  • 38
  • 40
    • 84986021404 scopus 로고    scopus 로고
    • Relationship marketing as an ethical approach: Philosophical and managerial considerations
    • Kavali, S., Tzokas, N. and Saren, M. (1999), "Relationship marketing as an ethical approach: philosophical and managerial considerations", Management Decision, Vol. 37 No. 7, pp. 573-81.
    • (1999) Management Decision , vol.37 , Issue.7 , pp. 573-81
    • Kavali, S.1    Tzokas, N.2    Saren, M.3
  • 41
    • 17044379026 scopus 로고    scopus 로고
    • Promotion reactance: The role of effort-reward congruity
    • Kivetz, R. (2005), "Promotion reactance: the role of effort-reward congruity", Journal of Consumer Research, Vol. 31 No. 4, pp. 725-36.
    • (2005) Journal of Consumer Research , vol.31 , Issue.4 , pp. 725-36
    • Kivetz, R.1
  • 42
    • 84986097726 scopus 로고    scopus 로고
    • Building customer relationships: Do discount cards work?
    • McIlroy, A. and Barnett, S. (2000), "Building customer relationships: do discount cards work?", Managing Service Quality, Vol. 10 No. 6, pp. 347-55.
    • (2000) Managing Service Quality , vol.10 , Issue.6 , pp. 347-55
    • McIlroy, A.1    Barnett, S.2
  • 43
    • 0033658169 scopus 로고    scopus 로고
    • Applications of structural equation modeling in psychological research
    • MacCallum, R.C. and Austin, J.T. (2000), "Applications of structural equation modeling in psychological research", Annual Review of Psychology, Vol. 51, pp. 201-26.
    • (2000) Annual Review of Psychology , vol.51 , pp. 201-26
    • MacCallum, R.C.1    Austin, J.T.2
  • 44
    • 0013118140 scopus 로고    scopus 로고
    • Power analysis and determination of sample size for covariance structure modeling
    • MacCallum, R.C., Browne, M.W. and Sugawara, H.M. (1996), "Power analysis and determination of sample size for covariance structure modeling", Psychological Methods, Vol. 1 No. 2, pp. 130-49.
    • (1996) Psychological Methods , vol.1 , Issue.2 , pp. 130-49
    • MacCallum, R.C.1    Browne, M.W.2    Sugawara, H.M.3
  • 45
    • 34547672306 scopus 로고
    • Persuasive communications and the boomerang effect: Some limiting conditions to the effectiveness of positive influence attempts
    • Mann, M. and Hill, T. (1984), "Persuasive communications and the boomerang effect: some limiting conditions to the effectiveness of positive influence attempts", Advances in Consumer Research, Vol. 11, pp. 66-70.
    • (1984) Advances in Consumer Research , vol.11 , pp. 66-70
    • Mann, M.1    Hill, T.2
  • 46
    • 0002277613 scopus 로고
    • Fragebogen zur Messung der psychologischen Reaktanz
    • Merz, J. (1983), "Fragebogen zur Messung der psychologischen Reaktanz", Diagnostica, Vol. 29 No. 1, pp. 75-82.
    • (1983) Diagnostica , vol.29 , Issue.1 , pp. 75-82
    • Merz, J.1
  • 47
    • 34547685284 scopus 로고    scopus 로고
    • Multi-brand loyalty cards: A good idea
    • Moore, G. and Sekhon, H. (2005), "Multi-brand loyalty cards: a good idea", Journal of Marketing Management, Vol. 21, pp. 625-40.
    • (2005) Journal of Marketing Management , vol.21 , pp. 625-40
    • Moore, G.1    Sekhon, H.2
  • 48
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan, R.M. and Hunt, S.D. (1994), "The commitment-trust theory of relationship marketing", Journal of Marketing, Vol. 58 No. 3, pp. 20-38.
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 50
    • 4644353512 scopus 로고    scopus 로고
    • Beyond the frills of relationship marketing
    • O'Malley, L. and Prothero, A. (2004), "Beyond the frills of relationship marketing", Journal of Business Research, Vol. 57 No. 11, pp. 1286-95.
    • (2004) Journal of Business Research , vol.57 , Issue.11 , pp. 1286-95
    • O'Malley, L.1    Prothero, A.2
  • 51
    • 0037364050 scopus 로고    scopus 로고
    • Strengthening outcomes of retailer-consumer relationships: The dual impact of relationship marketing tactics and consumer personality
    • Odekerken-Schröder, G., De Wulf, K. and Schumacher, P. (2003), "Strengthening outcomes of retailer-consumer relationships: the dual impact of relationship marketing tactics and consumer personality", Journal of Business Research, Vol. 56 No. 3, pp. 177-90.
    • (2003) Journal of Business Research , vol.56 , Issue.3 , pp. 177-90
    • Odekerken-Schröder, G.1    De Wulf, K.2    Schumacher, P.3
  • 52
    • 84986059563 scopus 로고    scopus 로고
    • Relationship marketing: A universal paradigm or management fad
    • Palmer, A. (1996), "Relationship marketing: a universal paradigm or management fad", The Learning Organization, Vol. 3 No. 3, pp. 18-25.
    • (1996) The Learning Organization , vol.3 , Issue.3 , pp. 18-25
    • Palmer, A.1
  • 53
    • 85015526939 scopus 로고    scopus 로고
    • Influences on loyalty programme effectiveness: A conceptual framework and case study investigation
    • Palmer, A., McMahon-Beattie, U. and Beggs, R. (2000), "Influences on loyalty programme effectiveness: a conceptual framework and case study investigation", Journal of Strategic Marketing, Vol. 8 No. 1, pp. 47-66.
    • (2000) Journal of Strategic Marketing , vol.8 , Issue.1 , pp. 47-66
    • Palmer, A.1    McMahon-Beattie, U.2    Beggs, R.3
  • 54
    • 23044471649 scopus 로고    scopus 로고
    • The psychometric properties of the Hong psychological reactance scale
    • Shen, L. and Dillard, J.P. (2005), "The psychometric properties of the Hong psychological reactance scale", Journal of Personality Assessment, Vol. 85, pp. 72-9.
    • (2005) Journal of Personality Assessment , vol.85 , pp. 72-9
    • Shen, L.1    Dillard, J.P.2
  • 55
    • 84986172698 scopus 로고    scopus 로고
    • The future of relationship marketing
    • Sheth, J. (2002), "The future of relationship marketing", Journal of Services Marketing, Vol. 16 No. 7, pp. 590-2.
    • (2002) Journal of Services Marketing , vol.16 , Issue.7 , pp. 590-2
    • Sheth, J.1
  • 56
    • 3242753566 scopus 로고
    • Relationship marketing in consumer markets: Antecedents and consequences
    • Sheth, J. and Parvatiyar, A. (1995), "Relationship marketing in consumer markets: antecedents and consequences", Journal of the Academy of Marketing Science, Vol. 23 No. 4, pp. 255-71.
    • (1995) Journal of the Academy of Marketing Science , vol.23 , Issue.4 , pp. 255-71
    • Sheth, J.1    Parvatiyar, A.2
  • 57
    • 33644593234 scopus 로고    scopus 로고
    • A skeptical look at dispositional reactance
    • Silvia, P. (2006), "A skeptical look at dispositional reactance", Personality and Individual Differences, Vol. 40, pp. 1291-7.
    • (2006) Personality and Individual Differences , vol.40 , pp. 1291-7
    • Silvia, P.1
  • 58
    • 34547701388 scopus 로고    scopus 로고
    • Kundenloyalität kritisch betrachtet
    • Hinterhuber, H. Matzler, K. 4th ed. Gabler Verlag Wiesbaden
    • Stahl, H. (2004), "Kundenloyalität kritisch betrachtet", in Hinterhuber, H. and Matzler, K. (Eds), Kundenorientierte Unternehmensfü hrung, 4th ed., Gabler Verlag, Wiesbaden, pp. 101-19.
    • (2004) Kundenorientierte Unternehmensführung , pp. 101-19
    • Stahl, H.1
  • 60
    • 34547692115 scopus 로고
    • Effect of implied pressure toward commitment on ratings of choice
    • Wicklund, R., Slattum, V. and Solomon, E. (1970), "Effect of implied pressure toward commitment on ratings of choice", Journal of Experimental Social Psychology, Vol. 6 No. 4, pp. 449-57.
    • (1970) Journal of Experimental Social Psychology , vol.6 , Issue.4 , pp. 449-57
    • Wicklund, R.1    Slattum, V.2    Solomon, E.3
  • 61
    • 34547685283 scopus 로고
    • Reaktanz: Zur Anwendung einer sozialwissenschaftlichen Theorie auf Probleme der Werbung und des Verkaufs
    • Wiswede, G. (1979), "Reaktanz: Zur Anwendung einer sozialwissenschaftlichen Theorie auf Probleme der Werbung und des Verkaufs", Jahrbuch der Absatz- und Verbrauchsforschung, Vol. 25, pp. 81-110.
    • (1979) Jahrbuch der Absatz- Und Verbrauchsforschung , vol.25 , pp. 81-110
    • Wiswede, G.1
  • 65
    • 0037998727 scopus 로고    scopus 로고
    • Effects of loyalty programs on value perception, program loyalty, and brand loyalty
    • Yi, Y. and Jeon, H. (2003), "Effects of loyalty programs on value perception, program loyalty, and brand loyalty", Journal of the Academy of Marketing Science, Vol. 31 No. 3, pp. 229-40.
    • (2003) Journal of the Academy of Marketing Science , vol.31 , Issue.3 , pp. 229-40
    • Yi, Y.1    Jeon, H.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.