Improving the quality of health care: Using research to inform quality programmes

British Medical Journal

Volumn 326, Issue 7392, 2003, Pages 759-761

  Øvretveit, John ^a   Gustafson, David ^b  

^a KAROLINSKA INSTITUTE   (Sweden)

^b UNIVERSITY OF WISCONSIN MADISON   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ACCREDITATION; COST EFFECTIVENESS ANALYSIS; HEALTH CARE; HEALTH CARE QUALITY; HOSPITAL; MANAGEMENT; MEDICAL AUDIT; ORGANIZATION; POLICY; PRIORITY JOURNAL; RESEARCH; REVIEW; SAFETY; THEORY; HEALTH SERVICES RESEARCH; HOSPITAL MANAGEMENT; HUMAN; METHODOLOGY; ORGANIZATION AND MANAGEMENT; STANDARD; TOTAL QUALITY MANAGEMENT;

HEALTH SERVICES RESEARCH; HOSPITAL ADMINISTRATION; HUMANS; MEDICAL AUDIT; QUALITY ASSURANCE, HEALTH CARE; RESEARCH DESIGN; TOTAL QUALITY MANAGEMENT;

EID: 0037420475     PISSN: 09598146     EISSN: None     Source Type: Journal    
DOI: 10.1136/bmj.326.7392.759     Document Type: Review

References (23)

1. West E. Management matters: the link between hospital organisation and quality of patient care. Qual. Health Care 2001;10:40-8.
2. Shaw C. External assessment of health care. BMJ 2001;322:851-4.
3. Bigelow B Arndt, M. Total quality management: field of dreams. Health Care Manage Rev 1995;20(4):15-25.
4. Motwani J, Sower V, Brasier L. Implementing TQM in the health care sector. Health Care Manage Rev 1996;21(1):73-82.
5. Øvretveit J. The Norwegian approach to integrated quality development. J Manage Med 2001;15:125-41.
6. Shortell S, Bennet C, Byck G. Assessing the impact of continuous quality improvement on clinical practice: what will it take to accelerate progress. Milbank Q 1998;76:593-624.
7. Blumenthal D, Kilo C. A report card on continuous quality improvement. Milbank Q 1998;76:625-48.
8. Thompson R, McElroy H, Kazandjian V. Maryland hospital quality indicator project in the UK. Qual Health Care 1997:6:49-55.
9. Cleveland Health Quality Choice Program. Summary report from the Cleveland Health Quality Choice Program. Qual Manage Health Care 1995;3(3):78-90.
10. Rosenthal G, Harper D. Cleveland health quality choice. Joint Commission Journal on Quality Improvement 1994:2:425-42.
11. Pennsylvania Health Care Cost Containment Council. Hospital effectiveness report. Harrisburg: PHCCCC, 1992.
12. National Institute of Standards and Technology. The Malcum Baldridge national quality award 1990: application guidelines. Gaithersburg, MD: NIST 1990.
13. Hertz H, Reimann C Bostwick M. The Malcolm Baldridge national quality award concept: could it help stimulate or accelerate healthcare quality improvement? Qual Manage Health Care 1994;2:63-72.
14. European Foundation for Quality Management. The European quality award 1992. Brussels: EFQM, 1992.
15. Sweeney J, Heaton C. Interpretations and variations of ISO 9000 in acute health care. Int J Qual Health Care 2000;12:203-9.
16. Shaw C. External quality mechanisms for health care: summary of the ExPeRT project on visitatie, accreditation, EFQM and ISO assessment in European Union countries. Int J Qual Health Care 2000:12:169-75.
17. Øvreveit J. Quality assessment and comparative indicators in the Nordic countries. Int J Health Plann Manage 2001;16:229-41.
18. Wensing M, Grol R. Single and combined strategies for implementing changes in primary care: a literature review. Int J Qual Health Care 1994;6:115-32.
19. Øvretveit J. How to run an effective improvement collaborative Int J Health Care Qual Assurance 2002;15(5):33-44.
20. Plsek P, Wilson T. Complexity science: complexity, leadership, and management in healthcare organisations. BMJ 200;323:746-9.
21. Øvretveit J. Evaluating hospital quality programmes. Eval 1997;3:451-68.
22. Cook T, Campbell D. Quasi-experimentation: design and analysis issues for field settings. Chicago: Rand McNally, 1979.
23. Øvetveit J. Action evaluation of health programmes and change: a handbook for a user focused approach. Oxford: Radcliffe Medical Press, 2002.