The pursuit of excellence is not optional in the voluntary sector, it is essential

International Journal of Health Care Quality Assurance

Volumn 14, Issue 3, 2001, Pages 121-125

  Dunn, Barbara ^a   Mathews, Stephen ^a  

^a The Cedar Foundation   (United Kingdom)

Author keywords

Continuous improvement; Disabled people; European foundation for quality management; Quality; Voluntary organizations

Indexed keywords

ARTICLE; CONSUMER; DAILY LIFE ACTIVITY; DISABLED PERSON; HEALTH CARE QUALITY; HEALTH SERVICE; HUMAN; JOB SATISFACTION; NONBIOLOGICAL MODEL; ORGANIZATION; ORGANIZATION AND MANAGEMENT; POLICY; PROGRAM DEVELOPMENT; PSYCHOLOGICAL ASPECT; PUBLIC RELATIONS; STANDARD; TOTAL QUALITY MANAGEMENT; UNITED KINGDOM;

ACTIVITIES OF DAILY LIVING; COMMUNITY-INSTITUTIONAL RELATIONS; CONSUMER SATISFACTION; DISABLED PERSONS; HUMANS; JOB SATISFACTION; MODELS, ORGANIZATIONAL; NORTHERN IRELAND; ORGANIZATIONAL OBJECTIVES; ORGANIZATIONAL POLICY; PROGRAM DEVELOPMENT; QUALITY INDICATORS, HEALTH CARE; TOTAL QUALITY MANAGEMENT; VOLUNTARY HEALTH AGENCIES;

EID: 0035224558     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860110391595     Document Type: Article

References (1)

1. Quality Standards Task Group (2000), In Pursuit of Excellence - Measuring Quality in the Voluntary Sector, QSTG Publications, London, ISBN: 0 7199 1652 7.