Clinical governance is "ACE" - Using the EFQM excellence model to support baseline assessment

International Journal of Health Care Quality Assurance

Volumn 13, Issue 4, 2000, Pages 170-177

  Holland, Karen ^a   Fennell, Sharon ^a  

^a QED Department   (United Kingdom)

Author keywords

Assessment; European foundation for quality management; Governance; Model

Indexed keywords

ARTICLE; COMMUNITY CARE; HEALTH CARE POLICY; HEALTH CARE QUALITY; HEALTH SERVICES RESEARCH; HUMAN; IN SERVICE TRAINING; LEADERSHIP; MEDICAL AUDIT; METHODOLOGY; NATIONAL HEALTH SERVICE; NONBIOLOGICAL MODEL; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; PERSONNEL MANAGEMENT; SOCIAL BEHAVIOR; STANDARD; UNITED KINGDOM;

COMMUNITY HEALTH SERVICES; ENGLAND; HEALTH POLICY; HEALTH SERVICES RESEARCH; HUMANS; INSERVICE TRAINING; LEADERSHIP; MEDICAL AUDIT; MODELS, ORGANIZATIONAL; PATIENT SATISFACTION; PERSONNEL MANAGEMENT; QUALITY ASSURANCE, HEALTH CARE; SOCIAL RESPONSIBILITY; STATE MEDICINE;

EID: 0034578043     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860010336993     Document Type: Article

References (5)

1. Department of Health (1997), The New NHS: Modern, Dependable, HMSO, London.
2. Department of Health (1998), A First Class Service, HMSO, London.
3. Department of Health (1999), Clinical Governance: Quality in the New NHS, HMSO, London.
4. Hakes, C. and Reed, D. (1997), Organisational Self- assessment for Public Sector Excellence, Bristol Quality Centre Ltd, Bristol.
5. Pitt, D. (1999), "Improving performance through self- assessment", International Journal of Health Care Quality Assurance, Vol. 12 No. 2, pp. 45-53.