메뉴 건너뛰기




Volumn 21, Issue 1, 2006, Pages 1-12

Resource investments made between customers and provider: A study of teenagers' loyalty to a summer camp

Author keywords

Loyalty; Resource investments; Taiwan; Teenagers

Indexed keywords


EID: 34447276710     PISSN: 10548408     EISSN: None     Source Type: Journal    
DOI: 10.1300/J073v21n01_01     Document Type: Article
Times cited : (3)

References (58)
  • 1
    • 0001821293 scopus 로고
    • Differentiating among high, spurious, latent, and low loyalty participants in two leisure activities
    • Backman. S. J., & Crompton, J. L. (1991). Differentiating among high, spurious, latent, and low loyalty participants in two leisure activities. Journal of Park and Recreation Administration, 9(2), 1-17.
    • (1991) Journal of Park and Recreation Administration , vol.9 , Issue.2 , pp. 1-17
    • Backman, S.J.1    Crompton, J.L.2
  • 2
    • 0002387050 scopus 로고
    • The composition of source and activity loyalty within a public agency's golf operation
    • Backman, S. J., & Shinew, K. J. (1994). The composition of source and activity loyalty within a public agency's golf operation. Journal of Park and Recreation Administration, 12(3), 1-18.
    • (1994) Journal of Park and Recreation Administration , vol.12 , Issue.3 , pp. 1-18
    • Backman, S.J.1    Shinew, K.J.2
  • 3
    • 0348164335 scopus 로고    scopus 로고
    • Dimensions of customer loyalty: Separating friends from well wishers
    • Baloglu, S. (2002). Dimensions of customer loyalty: Separating friends from well wishers. Cornell Hotel and Restaurant Administration Quarterly, 43(1), 47-59.
    • (2002) Cornell Hotel and Restaurant Administration Quarterly , vol.43 , Issue.1 , pp. 47-59
    • Baloglu, S.1
  • 4
    • 0022718382 scopus 로고
    • Attraction and exchange in continuing and noncontinuing dating relationships
    • Berg, J. H., & McQuinn, R. D. (1986). Attraction and exchange in continuing and noncontinuing dating relationships. Journal of Personality and Social Psychology, 50(5), 942-952.
    • (1986) Journal of Personality and Social Psychology , vol.50 , Issue.5 , pp. 942-952
    • Berg, J.H.1    McQuinn, R.D.2
  • 5
    • 0010763788 scopus 로고
    • Resource theory and close relationships
    • U. G. Foa, J. Converse Jr, K. Y. Tornblom, & E. B. Foa Eds, San Diego, CA: Academic Press
    • Berg, J. H., Piner, K. E., & Frank, S. M. (1993). Resource theory and close relationships. In U. G. Foa, J. Converse Jr., K. Y. Tornblom, & E. B. Foa (Eds.), Resource theory: Explorations and applications (pp. 169-196). San Diego, CA: Academic Press.
    • (1993) Resource theory: Explorations and applications , pp. 169-196
    • Berg, J.H.1    Piner, K.E.2    Frank, S.M.3
  • 6
    • 0037397355 scopus 로고    scopus 로고
    • Consumer-company identification: A framework for understanding consumers' relationships with companies
    • Bhattacharya, C. B., & Sen, S. (2003). Consumer-company identification: A framework for understanding consumers' relationships with companies. Journal of Marketing, 67(2), 76-88.
    • (2003) Journal of Marketing , vol.67 , Issue.2 , pp. 76-88
    • Bhattacharya, C.B.1    Sen, S.2
  • 7
    • 0001785226 scopus 로고
    • Resource exchange in the social networks of elderly women
    • U. G. Foa, J. Converse Jr, K. Y. Tornblom, & E. B. Foa Eds, San Diego, CA: Academic Press
    • Blieszner, R. (1993). Resource exchange in the social networks of elderly women. In U. G. Foa, J. Converse Jr., K. Y. Tornblom, & E. B. Foa (Eds.), Resource theory: Explorations and applications (pp. 67-80). San Diego, CA: Academic Press.
    • (1993) Resource theory: Explorations and applications , pp. 67-80
    • Blieszner, R.1
  • 8
    • 0344423111 scopus 로고
    • An application of Foa's Resource Exchange Theory to product positioning
    • U. G. Foa, J. Converse Jr, K. Y. Tornblom, & E. B. Foa Eds, San Diego, CA: Academic Press
    • Brinberg, D., & Ganesan, S. (1993). An application of Foa's Resource Exchange Theory to product positioning. In U. G. Foa, J. Converse Jr., K. Y. Tornblom, & E. B. Foa (Eds.), Resource theory: Explorations and applications (pp. 219-232). San Diego, CA: Academic Press.
    • (1993) Resource theory: Explorations and applications , pp. 219-232
    • Brinberg, D.1    Ganesan, S.2
  • 10
    • 0035637894 scopus 로고    scopus 로고
    • Investments in consumer relationships: A cross-country and cross-industry exploration
    • De Wulf, K., Odekerken-Schroder, G., & Iacobucci, D. (2001). Investments in consumer relationships: A cross-country and cross-industry exploration. Journal of Marketing, 65(4), 33-50.
    • (2001) Journal of Marketing , vol.65 , Issue.4 , pp. 33-50
    • De Wulf, K.1    Odekerken-Schroder, G.2    Iacobucci, D.3
  • 11
    • 77951516228 scopus 로고
    • Customer loyalty: Toward an integrated conceptual framework
    • Dick, A. S., & Basu, K. (1994). Customer loyalty: Toward an integrated conceptual framework. Journal of the Academy of Marketing Science, 22 2), 99-113.
    • (1994) Journal of the Academy of Marketing Science , vol.22 , Issue.2 , pp. 99-113
    • Dick, A.S.1    Basu, K.2
  • 12
    • 0030096149 scopus 로고    scopus 로고
    • A transaction approach to understanding and managing customer equity
    • Dorsch, M. J., & Carlson, L. (1996). A transaction approach to understanding and managing customer equity. Journal of Business Research, 35(3), 253-264.
    • (1996) Journal of Business Research , vol.35 , Issue.3 , pp. 253-264
    • Dorsch, M.J.1    Carlson, L.2
  • 13
    • 0001932429 scopus 로고
    • Developing buyer-seller relationships
    • Dwyer, F. R., Schurr, P. H., & Oh, S. (1987). Developing buyer-seller relationships. Journal of Marketing, 51(2), 11-27.
    • (1987) Journal of Marketing , vol.51 , Issue.2 , pp. 11-27
    • Dwyer, F.R.1    Schurr, P.H.2    Oh, S.3
  • 15
    • 0002393856 scopus 로고
    • The impact of family life cycle on the vacation decision-making process
    • Fodness, D. (1992). The impact of family life cycle on the vacation decision-making process. Journal of Travel Research, 31(2), 8-13.
    • (1992) Journal of Travel Research , vol.31 , Issue.2 , pp. 8-13
    • Fodness, D.1
  • 16
    • 33845237898 scopus 로고
    • Defensive marketing strategy by customer complaint management: A theoretical analysis
    • Fornell, C., & Wernerfelt, B. (1987). Defensive marketing strategy by customer complaint management: A theoretical analysis. Journal of Marketing Research, 24(4), 337-346.
    • (1987) Journal of Marketing Research , vol.24 , Issue.4 , pp. 337-346
    • Fornell, C.1    Wernerfelt, B.2
  • 17
    • 0032351557 scopus 로고    scopus 로고
    • Consumers and their brands: Developing relationship theory in consumer research
    • Fournier, S. (1998). Consumers and their brands: Developing relationship theory in consumer research. Journal of Consumer Research, 24(4), 343-373.
    • (1998) Journal of Consumer Research , vol.24 , Issue.4 , pp. 343-373
    • Fournier, S.1
  • 18
    • 0031521523 scopus 로고    scopus 로고
    • Reviving brand loyalty: A reconceptualization within the framework of consumer-brand relationships
    • Fournier, S., & Yao, J. L. (1997). Reviving brand loyalty: A reconceptualization within the framework of consumer-brand relationships. International Journal of Research in Marketing, 14 5), 451-472.
    • (1997) International Journal of Research in Marketing , vol.14 , Issue.5 , pp. 451-472
    • Fournier, S.1    Yao, J.L.2
  • 19
    • 0012491752 scopus 로고    scopus 로고
    • Relationship marketing and airline loyalty schemes
    • Gilbert, D. C. (1996). Relationship marketing and airline loyalty schemes. Tourism Management, 17(8), 575-582.
    • (1996) Tourism Management , vol.17 , Issue.8 , pp. 575-582
    • Gilbert, D.C.1
  • 20
    • 0000039816 scopus 로고
    • The norm of reciprocity: A preliminary statement
    • Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 25(2), 161-178.
    • (1960) American Sociological Review , vol.25 , Issue.2 , pp. 161-178
    • Gouldner, A.W.1
  • 24
    • 0001597212 scopus 로고    scopus 로고
    • A path analytic model of the relationships between involvement, psychological commitment, and loyalty
    • Iwasaki, Y., & Havitz, M. F. (1998). A path analytic model of the relationships between involvement, psychological commitment, and loyalty. Journal of Leisure Research, 30(2), 256-280.
    • (1998) Journal of Leisure Research , vol.30 , Issue.2 , pp. 256-280
    • Iwasaki, Y.1    Havitz, M.F.2
  • 25
    • 84965716362 scopus 로고
    • Family vacation decision-making
    • Jenkins, R. L. (1978). Family vacation decision-making. Journal of Travel Research, 16(4), 2-7.
    • (1978) Journal of Travel Research , vol.16 , Issue.4 , pp. 2-7
    • Jenkins, R.L.1
  • 26
    • 0036108505 scopus 로고    scopus 로고
    • Children's relationships with brands: True love or one-night stand
    • Ji, M. F. (2002). Children's relationships with brands: True love or one-night stand. Psychology & Marketing, 19(4), 369-387.
    • (2002) Psychology & Marketing , vol.19 , Issue.4 , pp. 369-387
    • Ji, M.F.1
  • 27
    • 0030373658 scopus 로고    scopus 로고
    • Setting the stage for trust and strategic integration in Japanese-U.S. cooperative alliances
    • Johnson, J. L., Cullen, J. B., Sakano, T., & Takenouchi, H. (1996). Setting the stage for trust and strategic integration in Japanese-U.S. cooperative alliances. Journal of International Business Studies, 27 5), 981-1004.
    • (1996) Journal of International Business Studies , vol.27 , Issue.5 , pp. 981-1004
    • Johnson, J.L.1    Cullen, J.B.2    Sakano, T.3    Takenouchi, H.4
  • 29
    • 0031431738 scopus 로고    scopus 로고
    • The tourism markets of The Four Dragons-A Canadian perspective
    • Karwacki, J., Deng, S., & Chapdelaine, C. (1997). The tourism markets of The Four Dragons-A Canadian perspective. Tourism Management, 18 6), 373-383.
    • (1997) Tourism Management , vol.18 , Issue.6 , pp. 373-383
    • Karwacki, J.1    Deng, S.2    Chapdelaine, C.3
  • 31
    • 34447272611 scopus 로고    scopus 로고
    • King Car Foundation, Taipei, Taiwan: Author
    • King Car Foundation. (2002). Annual report of summer camps. Taipei, Taiwan: Author.
    • (2002) Annual report of summer camps
  • 32
    • 0030185881 scopus 로고    scopus 로고
    • A study of Hong Kong businessmen's perceptions of the role of 'Guanxi' in the People's Republic of China
    • Leung, T. K. P., Wong, Y. H., & Wong, S. (1996). A study of Hong Kong businessmen's perceptions of the role of 'Guanxi' in the People's Republic of China. Journal of Business Ethic, 15(7), 749-758.
    • (1996) Journal of Business Ethic , vol.15 , Issue.7 , pp. 749-758
    • Leung, T.K.P.1    Wong, Y.H.2    Wong, S.3
  • 33
    • 34247497968 scopus 로고    scopus 로고
    • Individualism/collectivism as a moderating factor to the self-image congruity concept
    • Litvin, S. W., & Kar, G.-H. (2003). Individualism/collectivism as a moderating factor to the self-image congruity concept. Journal of Vacation Marketing, 10(1), 23-32.
    • (2003) Journal of Vacation Marketing , vol.10 , Issue.1 , pp. 23-32
    • Litvin, S.W.1    Kar, G.-H.2
  • 34
    • 84986097726 scopus 로고    scopus 로고
    • Building customer relationships: Do discount cards work?
    • McIlroy, A., & Barnett, S. (2000). Building customer relationships: Do discount cards work? Managing Service Quality, 10(6), 347-355.
    • (2000) Managing Service Quality , vol.10 , Issue.6 , pp. 347-355
    • McIlroy, A.1    Barnett, S.2
  • 36
    • 84992974865 scopus 로고    scopus 로고
    • A study of children's consumer socialization in Hong Kong over a five-year period: Income, spending and saving
    • McNeal, J. U., Herndon, N. C., Jr., & Yeh, C.-H. (1998). A study of children's consumer socialization in Hong Kong over a five-year period: Income, spending and saving. Asia Pacific Journal of Marketing and Logistics, 10(3), 48-66.
    • (1998) Asia Pacific Journal of Marketing and Logistics , vol.10 , Issue.3 , pp. 48-66
    • McNeal, J.U.1    Herndon Jr., N.C.2    Yeh, C.-H.3
  • 37
    • 0037984267 scopus 로고    scopus 로고
    • Toward the operationalization of resource investments made between customers and providers of a tourism service
    • Morais, D. B., Backman, S. J., & Dorsch, M. J. (2003). Toward the operationalization of resource investments made between customers and providers of a tourism service. Journal of Travel Research, 41(4), 362-374.
    • (2003) Journal of Travel Research , vol.41 , Issue.4 , pp. 362-374
    • Morais, D.B.1    Backman, S.J.2    Dorsch, M.J.3
  • 38
    • 1042278470 scopus 로고    scopus 로고
    • Can tourism providers buy their customers' loyalty? Examining the influence of customer-provider investments on loyalty
    • Morais, D. B., Dorsch, M. J., & Backman, S. J. (2004). Can tourism providers buy their customers' loyalty? Examining the influence of customer-provider investments on loyalty. Journal of Travel Research, 42(3), 235-243.
    • (2004) Journal of Travel Research , vol.42 , Issue.3 , pp. 235-243
    • Morais, D.B.1    Dorsch, M.J.2    Backman, S.J.3
  • 39
    • 0032373724 scopus 로고    scopus 로고
    • An empirical study of the purchase role structure in Korean families
    • Na, W.-B., Son, Y.-S., & Marshall, R. (1998). An empirical study of the purchase role structure in Korean families. Psychology & Marketing, 15(6), 563-576.
    • (1998) Psychology & Marketing , vol.15 , Issue.6 , pp. 563-576
    • Na, W.-B.1    Son, Y.-S.2    Marshall, R.3
  • 40
    • 0024157775 scopus 로고
    • Family decision making and tourism behavior and attitudes
    • Nichols, C. M., & Snepenger, D. J. (1988). Family decision making and tourism behavior and attitudes. Journal of Travel Research, 26(4), 2-6.
    • (1988) Journal of Travel Research , vol.26 , Issue.4 , pp. 2-6
    • Nichols, C.M.1    Snepenger, D.J.2
  • 41
    • 0033439536 scopus 로고    scopus 로고
    • Whence Consumer Loyalty?
    • Oliver, R. L. (1999). Whence Consumer Loyalty? Journal of Marketing, 63(5), 33-44.
    • (1999) Journal of Marketing , vol.63 , Issue.5 , pp. 33-44
    • Oliver, R.L.1
  • 42
    • 0002583781 scopus 로고
    • Service quality and customer loyalty in the commercial airline industry
    • Ostrowski, P. L., O'Brien, T. V., & Gordon, G. L. (1993). Service quality and customer loyalty in the commercial airline industry. Journal of Travel Research, 32(2), 16-24.
    • (1993) Journal of Travel Research , vol.32 , Issue.2 , pp. 16-24
    • Ostrowski, P.L.1    O'Brien, T.V.2    Gordon, G.L.3
  • 43
    • 0030493268 scopus 로고    scopus 로고
    • Measuring the dynamic effects of promotions on brand choice
    • Papatla, P., & Krishnamurthi, L. (1996). Measuring the dynamic effects of promotions on brand choice. Journal of Marketing Research, 33 1), 20-35.
    • (1996) Journal of Marketing Research , vol.33 , Issue.1 , pp. 20-35
    • Papatla, P.1    Krishnamurthi, L.2
  • 44
    • 2542483725 scopus 로고    scopus 로고
    • Are loyal visitors desired visitors?
    • Petrick, J. F. (2004). Are loyal visitors desired visitors? Tourism Management, 25(4), 463-470.
    • (2004) Tourism Management , vol.25 , Issue.4 , pp. 463-470
    • Petrick, J.F.1
  • 45
    • 0031391459 scopus 로고    scopus 로고
    • The loyal traveler: Examining a typology of service patronage
    • Pritchard, M. P., & Howard, D. R. (1997). The loyal traveler: Examining a typology of service patronage. Journal of Travel Research, 35 4), 2-10.
    • (1997) Journal of Travel Research , vol.35 , Issue.4 , pp. 2-10
    • Pritchard, M.P.1    Howard, D.R.2
  • 47
    • 0025486182 scopus 로고
    • Zero defections: Quality comes to services
    • Reichheld, F. F., & Sasser, W. E., Jr. (1990). Zero defections: Quality comes to services. Harvard Business Review, 68(5), 105-111.
    • (1990) Harvard Business Review , vol.68 , Issue.5 , pp. 105-111
    • Reichheld, F.F.1    Sasser Jr., W.E.2
  • 49
    • 85171264387 scopus 로고    scopus 로고
    • An examination of the effect of product performance on brand reputation, satisfaction and loyalty
    • Selnes, F. (1998). An examination of the effect of product performance on brand reputation, satisfaction and loyalty. European Journal of Marketing, 27(9), 19-35.
    • (1998) European Journal of Marketing , vol.27 , Issue.9 , pp. 19-35
    • Selnes, F.1
  • 50
    • 0031537204 scopus 로고    scopus 로고
    • Loyalty programs and their impact on repeat-purchase loyalty patterns
    • Sharp, B., & Sharp, A. (1997). Loyalty programs and their impact on repeat-purchase loyalty patterns. International Journal of Research in Marketing, 14(5), 473-486.
    • (1997) International Journal of Research in Marketing , vol.14 , Issue.5 , pp. 473-486
    • Sharp, B.1    Sharp, A.2
  • 51
    • 84986083403 scopus 로고    scopus 로고
    • Family consumer decision making in Israel: The role of teens and parents
    • Shoham, A., & Dalakas, V. (2003). Family consumer decision making in Israel: The role of teens and parents. Journal of Consumer Marketing, 20(2/3), 238-251
    • (2003) Journal of Consumer Marketing , vol.20 , Issue.2-3 , pp. 238-251
    • Shoham, A.1    Dalakas, V.2
  • 53
    • 0009373423 scopus 로고
    • Perception of children's influence on family decision processes
    • Swinyard, W. R., & Sim, C. P. (1987). Perception of children's influence on family decision processes. The Journal of Consumer Marketing, 4 1), 25-38.
    • (1987) The Journal of Consumer Marketing , vol.4 , Issue.1 , pp. 25-38
    • Swinyard, W.R.1    Sim, C.P.2
  • 54
    • 0038013301 scopus 로고
    • Effect of resources similarity on satisfaction with exchange
    • Teichman, M., & Foa, U. G. (1975). Effect of resources similarity on satisfaction with exchange. Social Behavior and Personality, 3(2), 213-224.
    • (1975) Social Behavior and Personality , vol.3 , Issue.2 , pp. 213-224
    • Teichman, M.1    Foa, U.G.2
  • 55
    • 84926282185 scopus 로고
    • Attribution of friendship: The influence of the nature and comparability of resources given and received
    • Tornblom, K. Y., & Fredholm, E. M. (1984). Attribution of friendship: The influence of the nature and comparability of resources given and received. Social Psychology Quarterly, 47(1), 50-61.
    • (1984) Social Psychology Quarterly , vol.47 , Issue.1 , pp. 50-61
    • Tornblom, K.Y.1    Fredholm, E.M.2
  • 57
    • 1142305298 scopus 로고    scopus 로고
    • Who is the decision-maker: The parents or the child in group package tours?
    • Wang, K.-C., Hsien, A.-T., Yeh, Y.-C., & Tsai, C.-W. (2004). Who is the decision-maker: The parents or the child in group package tours? Tourism Management, 25(2), 183-194.
    • (2004) Tourism Management , vol.25 , Issue.2 , pp. 183-194
    • Wang, K.-C.1    Hsien, A.-T.2    Yeh, Y.-C.3    Tsai, C.-W.4
  • 58
    • 84992956150 scopus 로고    scopus 로고
    • Collectivism, individualism and in-group membership: Implications for consumer complaining behaviors in multicultural contexts
    • Watkins, H. S., & Liu, R. (1996). Collectivism, individualism and in-group membership: Implications for consumer complaining behaviors in multicultural contexts. Journal of International Consumer Marketing, 8(3/4), 69-96.
    • (1996) Journal of International Consumer Marketing , vol.8 , Issue.3-4 , pp. 69-96
    • Watkins, H.S.1    Liu, R.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.