Communities of practice or communities of coping? Employee compliance among CSRs in Israeli call centres

Learning Organization

Volumn 14, Issue 4, 2007, Pages 375-387

  Raz, Aviad E ^a  

^a BEN GURION UNIVERSITY OF THE NEGEV   (Israel)

Author keywords

Call centres; Israel; Organizational culture

Indexed keywords

EID: 34249670634     PISSN: 09696474     EISSN: None     Source Type: Journal    
DOI: 10.1108/09696470710749281     Document Type: Article

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