Hospitality service failures: Who will be more dissatisfied?

International Journal of Hospitality Management

Volumn 26, Issue 3, 2007, Pages 531-545

  Chan, Haksin ^a   Wan, Lisa C ^a   Sin, Leo Y M ^a  

^a CHINESE UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Dissatisfaction; Face; Fate; Service failures; Values

Indexed keywords

EID: 34249026449     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2006.02.004     Document Type: Article

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